In addition
to the completed forms in your welcome packet,
please bring the following items with you to your
appointment:
1. List of your questions or concerns
2. Your current medications (including over-
the-counter and herbal medications) - please
bring either a list or the actual bottles
3. Current insurance and prescription cards
4. Your preferred pharmacy information: name,
address, and phone number
Please leave a detailed message
with your full name (including the spelling of
your last name), date of birth, reason for calling,
and a number where you can be reached. Every
effort will be made to return your call as soon
as possible, and our goal is to return your call
the same day. If it is important that your call
be returned within a certain amount of time
(example; need a call back within 2 hours) you
must make that clear in your message.
This
restriction is for your protection: we must be
able to have access to your most up-to-date and
complete medical records to ensure you receive
appropriate medications and approvals from
your physician.
1. Full name (including spelling of last name)
2. Date of birth for the patient
3. Phone number where you can be reached
Please call the office and speak with the nurse
before coming in for an unscheduled visit. We will
always accommodate emergencies when they
occur. For this reason it is very important to
always schedule your visits so that time can be
set aside for your care.
If you cannot keep a scheduled appointment
please let us know as soon as possible so that
we can release that time for another patient.
Please pay close attention to your appointment
time and help us by arriving at the time
designated on your appointment card. Please
understand that in order to be respectful of those
patients who do arrive at their scheduled times,
late arrivals will be worked into the schedule as
it allows. Additionally, those who arrive more
than 30 minutes before their appointment will
be asked to wait.
A day
or two prior to your first appointment with our
office, a registration clerk will contact you to
obtain and verify your insurance information.
It is a requirement of your health insurance
that co-payments be collected at each visit.
We participate with most major insurance
carriers. As a courtesy, claims will be filed for
you. In order to ensure reimbursement, your
insurance information must be kept current.
Please remember that your insurance policy
is a contract between you and your insurance
company and we are not a party to the
contract. For your convenience we accept Visa,
MasterCard, Discover, and American Express.
If there is a patient responsibility due, you will
receive monthly statements showing you an
itemization of charges and payments made
by you or your insurance company. You will
be introduced to one of our Patient Financial
Counselors who will assist you with your
financial health.
If you have questions regarding your billing,
do not hesitate to contact our billing office at
(847) 585-7000.
There you can explore the
Resource Center, get directions, and find valuable
links to other websites.
If you have any questions, at any time, do not
hesitate to ask a ICS staff member or call our
offices where we will be happy to assist you.
12032902 Packet.indd 2 6/8/12 12:24 PM
In addition
to the completed forms in your welcome packet,
please bring the following items with you to your
appointment:
1. List of your questions or concerns
2. Your current medications (including over-
the-counter and herbal medications) - please
bring either a list or the actual bottles
3. Current insurance and prescription cards
4. Your preferred pharmacy information: name,
address, and phone number
Please leave a detailed message
with your full name (including the spelling of
your last name), date of birth, reason for calling,
and a number where you can be reached. Every
effort will be made to return your call as soon
as possible, and our goal is to return your call
the same day. If it is important that your call
be returned within a certain amount of time
(example; need a call back within 2 hours) you
must make that clear in your message.
This
restriction is for your protection: we must be
able to have access to your most up-to-date and
complete medical records to ensure you receive
appropriate medications and approvals from
your physician.
1. Full name (including spelling of last name)
2. Date of birth for the patient
3. Phone number where you can be reached
Please call the office and speak with the nurse
before coming in for an unscheduled visit. We will
always accommodate emergencies when they
occur. For this reason it is very important to
always schedule your visits so that time can be
set aside for your care.
If you cannot keep a scheduled appointment
please let us know as soon as possible so that
we can release that time for another patient.
Please pay close attention to your appointment
time and help us by arriving at the time
designated on your appointment card. Please
understand that in order to be respectful of those
patients who do arrive at their scheduled times,
late arrivals will be worked into the schedule as
it allows. Additionally, those who arrive more
than 30 minutes before their appointment will
be asked to wait.
A day
or two prior to your first appointment with our
office, a registration clerk will contact you to
obtain and verify your insurance information.
It is a requirement of your health insurance
that co-payments be collected at each visit.
We participate with most major insurance
carriers. As a courtesy, claims will be filed for
you. In order to ensure reimbursement, your
insurance information must be kept current.
Please remember that your insurance policy
is a contract between you and your insurance
company and we are not a party to the
contract. For your convenience we accept Visa,
MasterCard, Discover, and American Express.
If there is a patient responsibility due, you will
receive monthly statements showing you an
itemization of charges and payments made
by you or your insurance company. You will
be introduced to one of our Patient Financial
Counselors who will assist you with your
financial health.
If you have questions regarding your billing,
do not hesitate to contact our billing office at
(847) 585-7000.
There you can explore the
Resource Center, get directions, and find valuable
links to other websites.
If you have any questions, at any time, do not
hesitate to ask a ICS staff member or call our
offices where we will be happy to assist you.
12032902 Packet.indd 2 6/8/12 12:24 PM