On-time performance for airlines and airports and Top 20 busiest

On-time performance

for airlines and airports

and

Top 20 busiest routes

Based on full year data 2017

Published: January 2018

2018

OAG Punctuality League – On-time performance results for airlines and airports

Contents

Qualifying Criteria 2

Airlines – Mega 4

– Mainline 5

– LCCs 6

– All 7

Airlines by Region – Asia Pacic (including Southwest Pacic) 8

– Europe 9

– Middle East and Africa 9

– Latin America 10

– North America 10

Airports – Small: 2.5 – 5m seats 11

– Medium: 5 –10m seats 12

– Large: 10 – 20m seats 13

– Major: 20 – 30m seats 14

– Mega: 30m+ seats 15

Top 20 Busiest Routes – International 16

– Domestic 18

The league is based on 57 million ight records using full-year data from 2017 to create a

ranking of the best on-time performance (OTP) for the world’s largest airlines and airports.

NEW for 2018, the Punctuality League includes on-time performance for the world’s Top 20

busiest domestic and international routes, and the airline and airport categories have also

been extended. There is now a category for the Top 20 airlines which operate the most ights

globally, termed mega airlines and another for mega airports which are those operating more

than 30 million departing seats per year.

About the Punctuality League

Qualifying criteria

To qualify for inclusion in the Punctuality League, the OAG schedules database must have ight status

data for at least 80% of all scheduled ights operated by an airline or for an airport.

• OAG’s denition of on-time performance (OTP) is ights that arrive or depart within 14 minutes

and 59 seconds (under 15 minutes) of their scheduled arrival/departure times.

• Cancellations are also included.

• Airports must have a minimum of 2.5m departing seats to be included in the report.

• The threshold for airlines is ranked among the Top 250 airlines by annual Available Seat

Kilometres (ASKs). Airline OTP is for arrivals only.

• In this report, a ‘record’ is dened as a ight for which we either have a ‘code’, or an actual time of

arrival (and departure in the case of airports), and includes cancelled services.

• OTP data is not included for other categories of ights, such as charter or non-passenger

operations.

Category denitions

Airports

As dened by the number of departing scheduled seats in 2017:

• Small airports – 2.5-5 million seats • Medium airports – 5-10 million seats

• Large airports – 10-20 million seats • Major airports – 20-30 million seats

• NEW Mega airports – 30+ million seats

The new mega airports category delivers important differentiation for those airports with over 30 million

seats; it also allows more recognition for airports between 20-30 million seats.

Airlines

• All eligible airlines including mainline and low-cost carriers

• Mainline airlines (i.e. excluding low-cost carriers)

Mainline airlines must have been ranked among the Top 250 operators globally in terms

of Available Seat Kilometres (ASKs) in 2017, and must have operated more than 30,000

scheduled ights in 2017.

• Low-cost carriers

Low-cost carriers (LCCs) must have ranked among the Top 250 operators globally in terms of

Available Seat Kilometres (ASKs) in 2017 and operated at least 30,000 scheduled ights in 2017.

OAG’s LCC list was refreshed in 2017 and is determined by our industry knowledge, supplemented by

carrier feedback and consultation with industry partners.

• NEW World’s mega airlines

The World’s Top 20 operators globally in terms of scheduled ights in 2017.

• Airlines based in regions

There are ve regional categories which rank the best airlines: mainline and LCC, operating in groupings

of IATA-dened global regions. In each category, airlines must be ranked among the Top 250 operators

globally in terms of ASKs and have operated a minimum of 18,000 scheduled ights in 2017 to qualify

for inclusion.

– Asia Pacic (including Southwest Pacic) – Europe

– Middle East and Africa – Latin America

– North America

Routes

• NEW Top 20 busiest routes

OAG has published the OTP for the Top 20 busiest international and domestic routes. The Top 20 are

based on the largest global routes by total number of ights (arriving and departing) for domestic and

international routes for jet operations only.

OAG Punctuality League – On-time performance results for airlines and airports

Table 1: Top 20 mega airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 99.1% Japan Airlines JL 85.27%

2 97.4% All Nippon Airways NH 83.81%

3 99.7% Delta Air Lines DL 82.76%

4 97.1% IndiGo 6E 81.22%

5 99.7% Alaska Airlines AS 81.06%

6 99.5% SAS SK 80.90%

7 99.7% United Airlines UA 79.86%

8 90.4% LATAM Airlines Group LA 79.39%

9 99.2% American Airlines AA 78.97%

10= 99.5% Southwest WN 78.55%

10= 96.9% British Airways BA 78.55%

12 99.6% Lufthansa LH 76.90%

13 99.3% Air France AF 76.44%

14 98.6% Turkish Airlines TK 76.35%

15 99.4% easyJet U2 74.82%

16 99.2% JetBlue B6 71.74%

17 99.4% Air Canada AC 67.32%

18 96.1% China Southern Airlines CZ 64.19%

19 98.6% China Eastern Airlines MU 61.80%

20 89.2% Air China CA 60.14%

Amongst the world’s largest airlines, two Japanese carriers top this table. Japan Airlines achieves

rst place with 85.27% of ights on time and All Nippon Airlines is not far behind in second place

with 83.81% on time.

The US majors all make it into the Top 10 with Delta Air Lines taking third place, United Airlines 7th

and American Airlines 9th place, with all three achieving OTP of 78% or over.

The Top 20 includes a broad geographic spread with six airlines from Asia Pacic, six European

airlines, one airline from Latin America and seven North American airlines.

Airlines: mega airlines

*Includes arrivals only

Table 2: Top 20 mainline airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 84.6% airBaltic BT 90.01%

2 82.3% Hong Kong Airlines HX 88.83%

3 97.9% Hawaiian Airlines HA 87.24%

4 93.4% Copa Airlines CM 86.39%

5 91.9% Qantas Airways QF 86.18%

6 99.1% Japan Airlines JL 85.27%

7 87.0% Aer Lingus EI 84.46%

8 99.5% Singapore Airlines SQ 84.07%

9 97.4% All Nippon Airways NH 83.81%

10 89.9% Qatar Airways QR 82.95%

11 99.7% Delta Air Lines DL 82.76%

12 99.3% Alitalia AZ 82.40%

13 87.0% Aegean Airlines A3 82.38%

14 99.0% Austrian Airlines OS 82.15%

15 98.4% Finnair AY 81.77%

16 88.5% Avianca Brazil O6 81.44%

17 98.0% Air New Zealand NZ 81.33%

18 97.2% Virgin Australia VA 81.06%

19 99.7% Alaska Airlines AS 81.06%

20 99.5% SAS SK 80.90%

The best airline in the world for OTP in 2017 is airBaltic with OTP of 90.01%.

Hong Kong Airlines, a new entrant to the Top 20, has moved considerably up the rankings with OTP

increasing from 74.46% last year to 88.83% this year. Hawaiian Airlines completes the top three in

2017 with OTP of 87.24%.

Due to improved coverage, OAG welcomes Qatar Airways to the Punctuality League with OTP of

82.95%, where they take 10th place.

With improved performances, Alitalia and Air New Zealand make a return to the Top 20 this year,

taking 12th and 17th place respectively.

Airlines: mainline

*Includes arrivals only

OAG Punctuality League – On-time performance results for airlines and airports

Table 3: Top 20 LCC airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 82.2% Vueling Airlines VY 85.25%

2 86.5% Jetstar Asia 3K 85.08%

3 85.4% Skymark Airlines BC 85.00%

4 81.5% Transavia HV 84.25%

5 91.9% Azul AD 84.14%

6 96.7% Volaris Y4 82.13%

7 98.0% Sky Airline H2 81.93%

8 99.2% GOL Linhas Aereas G3 81.73%

9 97.1% IndiGo 6E 81.22%

10 83.4% Eurowings EW 79.39%

11 99.6% Frontier Airlines F9 78.91%

12 85.0% Norwegian Air Shuttle DY 78.62%

13 99.5% Southwest WN 78.55%

14 99.8% Spirit Airlines NK 76.97%

15 99.5% Westjet WS 76.18%

16 96.6% Jetstar Airways JQ 75.99%

17 92.0% Air Asia India I5 74.85%

18 99.4% easyJet U2 74.82%

19 91.7% Thai AirAsia FD 74.48%

20 90.2% SpiceJet SG 73.72%

Europe-based Vueling Airlines is ranked rst amongst the Top 20 LCCs for on-time performance

having achieved OTP of 85.25% in 2017, and the airline is ranked 7th amongst all airlines. Vueling

Airlines has made signicant improvements in OTP this year, improving performance by over 13

percentage points.

New to the OAG Punctuality League, Jetstar Asia has achieved second place in this category with

85.08% OTP.

Enhanced coverage and an expansion of the criteria means that four other LCCs join the Punctuality

League this year. These are Azul, Volaris, Sky Airline and Air Asia India.

Southwest, the largest LCC in the world, is ranked 13th with an OTP of 78.55%.

Airlines: LCCs

*Includes arrivals only

Table 4: Top 20 airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 84.6% airBaltic BT 90.01%

2 82.3% Hong Kong Airlines HX 88.83%

3 97.9% Hawaiian Airlines HA 87.24%

4 93.4% Copa Airlines CM 86.39%

5 91.9% Qantas Airways QF 86.18%

6 99.1% Japan Airlines JL 85.27%

7 82.2% Vueling Airlines VY 85.25%

8 86.5% Jetstar Asia 3K 85.08%

9 85.4% Skymark Airlines BC 85.00%

10 87.0% Aer Lingus EI 84.46%

11 81.5% Transavia HV 84.25%

12 91.9% Azul AD 84.14%

13 99.5% Singapore Airlines SQ 84.07%

14 97.4% All Nippon Airways NH 83.81%

15 89.9% Qatar Airways QR 82.95%

16 99.7% Delta Air Lines DL 82.76%

17 99.3% Alitalia AZ 82.40%

18 87.0% Aegean Airlines A3 82.38%

19 99.0% Austrian Airlines OS 82.15%

20 96.7% Volaris Y4 82.13%

The top six airlines in this category mirror the mainline category. Vueling makes it into 7th place in

this category – the highest ranking LCC for OTP in the world.

Enhanced coverage and an extension of the qualifying criteria means there are also ve new entrants

to this category of the Punctuality League this year – Jetstar Asia, Azul, Sky Airline, Qatar Airways

and Volaris. This year, six of the Top 20 airlines are LCCs, up from four last year and two in 2015.

Airlines: all

*Includes arrivals only

OAG Punctuality League – On-time performance results for airlines and airports

Airlines by region

Asia Pacic (including Southwest

Pacic)

Table 5: Asia Pacic airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 82.3% Hong Kong Airlines HX 88.83%

2 91.9% Qantas Airways QF 86.18%

3 99.1% Japan Airlines JL 85.27%

4 86.5% Jetstar Asia 3K 85.08%

5 85.4% Skymark Airlines BC 85.00%

6 99.5% Singapore Airlines SQ 84.07%

7 97.4% All Nippon Airways NH 83.81%

8 98.0% Air New Zealand NZ 81.33%

9 97.1% IndiGo 6E 81.22%

10 97.2% Virgin Australia VA 81.06%

Hong Kong Airlines takes the top spot as the most punctual airline in the region this year with OTP of

88.83%.

Qantas, last year’s winner, is in second place consistently making the Top 10 in this category with high

OTP of 86.18%.

Japanese airlines continue to perform well with three carriers in this category and India’s largest

carrier, IndiGo, returns to the Top 10 Asia Pacic airlines with an OTP of 81.22%. IndiGo, Japan

Airlines and All Nippon Airlines all also feature in the Top 20 mega airlines.

*Regions are dened by IATA; OAG must have received data for at least 80% of scheduled ights operated by

an airline. Airlines must be ranked among the Top 250 operators globally in terms of ASKs and have operated a

minimum of 18,000 ights in 2017 to quality for regional ranking.

*Regions are dened by IATA; OAG must have received data for at least 80% of scheduled ights operated by

an airline. Airlines must be ranked among the Top 250 operators globally in terms of ASKs and have operated a

minimum of 18,000 ights in 2017 to quality for regional ranking.

Europe

Table 6: European airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 84.6% airBaltic BT 90.01%

2 82.2% Vueling Airlines VY 85.25%

3 87.0% Aer Lingus EI 84.46%

4 81.5% Transavia HV 84.25%

5 99.3% Alitalia AZ 82.40%

6 87.0% Aegean Airlines A3 82.38%

7 99.0% Austrian Airlines OS 82.15%

8 98.4% Finnair AY 81.77%

9 99.5% SAS SK 80.90%

10 97.8% KLM KL 80.87%

airBaltic takes the top spot in the OTP rankings in Europe in 2017 with the highest OTP of any airline

at 90.01%, well ahead of second-placed Vueling Airlines, which achieved an OTP of 85.25%.

Middle East & Africa

Table 7: Middle East & African airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 89.9% Qatar Airways QR 82.95%

2 87.4% Royal Jordanian RJ 80.67%

3 99.7% Gulf Air GF 80.22%

4 95.1% Emirates EK 79.71%

5 96.1% Saudi Arabian Airlines SV 77.32%

6 99.1% Egyptair MS 74.86%

7 89.7% Ethiopian Airlines ET 74.85%

8 98.1% El Al LY 74.36%

9 91.7% Kenya Airways KQ 73.78%

Due to enhanced coverage, OAG is delighted to be able to include results for ve Middle Eastern

airlines and four African airlines.

Qatar Airways and Emirates, two of the three largest airlines based in the region, take 1st and 4th

place respectively and are joined by Royal Jordanian and Gulf Air in achieving OTP of over 79% in

2017.

OAG Punctuality League – On-time performance results for airlines and airports

Latin America

Table 8: Latin American airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 93.4% Copa Airlines CM 86.39%

2 91.9% Azul AD 84.14%

3 96.7% Volaris Y4 82.13%

4 98.0% Sky Airline H2 81.93%

5 99.2% GOL Linhas Aereas G3 81.73%

6 88.5% Avianca Brazil O6 81.44%

7 90.4% LATAM Airlines Group LA 79.39%

8 98.7% Aerolineas Argentinas AR 77.44%

9 99.0% Aeromexico AM 75.64%

10 93.7% Caribbean Airlines BW 74.76%

OAG is pleased to welcome one of Latin America’s largest LCCs, Azul, to the Punctuality League.

Azul takes second place in the Latin America category with OTP of 84.14%.

A variety of airlines are included in the regional tables and they vary in terms of operational complexity

and size. The largest in this region, LATAM Airlines Group, operates the greatest volume of ights

in Latin America and is one of the world’s largest airlines, ranking 8th by OTP for the mega airlines

category this year (see page 4).

North America

Table 9: North American airlines by OTP*

Rank Coverage Airline Name Code OTP 2017

1 97.9% Hawaiian Airlines HA 87.24%

2 99.7% Delta Air Lines DL 82.76%

3 99.7% Alaska Airlines AS 81.06%

4 99.7% United Airlines UA 79.86%

5 99.2% American Airlines AA 78.97%

6 99.6% Frontier Airlines F9 78.91%

7 99.5% Southwest WN 78.55%

8 99.8% Spirit Airlines NK 76.97%

9 99.5% Westjet WS 76.18%

10 97.6% Allegiant Air G4 73.55%

Hawaiian Airlines keeps its place as the most punctual airline in North America for the fourth

consecutive year, with 87.24% of ights on time.

Delta Air Lines makes it into 2nd place this year, up from 3rd last year with OTP of 82.76%. The top

four carriers have all seen a slight drop in OTP from last year but the achievement of three of the

largest carriers in the world, Delta Air Lines, United Airlines and American Airlines, to secure a

place in the Top 10 given their global size and scale, should not be underestimated. The US majors

also all make it into the Top 20 mega airlines category.

Half of the Top 10 North American carriers are LCCs, with Frontier Airlines the leading North

American LCC in terms of OTP.

Table 10: Top 20 small airports by OTP

Rank Coverage Airport Name Code OTP 2017

1 97.2% Tenerife North TFN 90.05%

2 97.8% Hannover HAJ 89.34%

3 96.4% Stavanger SVG 86.67%

4 80.0% Durban DUR 86.65%

5 98.5% Anchorage ANC 86.64%

6 94.3% Brussels South Charleroi CRL 86.51%

7 99.4% Liverpool LPL 85.93%

8 92.5% Bergen BGO 85.55%

9 90.1% Cairns CNS 85.25%

10 99.4% Gdansk GDN 85.13%

11 84.6% Kaohsiung KHH 84.74%

12= 91.9% Trondheim TRD 84.66%

12= 97.8% San Salvador SAL 84.66%

14 97.0% Curitiba CWB 84.65%

15 84.2% San Jose Cabo SJC 84.64%

16 92.3% Fuerteventura FUE 83.90%

17 95.9% Recife REC 83.61%

18 99.4% Omaha OMA 83.55%

19 95.7% Bilbao BIO 83.50%

20 97.1% Porto Alegre POA 83.45%

Airports: small

2.5–5m departing seats per annum

Among the Top 20 small airports, 85.5% of arriving and departing ights were operated under 15

minutes of their scheduled arrival and departure times in 2017. OAG’s ight status data coverage for

these airports was 94.3%.

Heading the rankings of small airports is Tenerife North (TFN) which is the only airport in the world

to achieve OTP of over 90% in 2017. Ten of the Top 20 achieved exceptional OTP of 85% or higher,

and European-based small airports fair particularly well, accounting for half of the Top 20 small

airports, with most of these in the Top 10.

Fuerteventura (FUE) has really climbed the rankings this year, making it into the Top 20 for the rst

time, as has Bilbao (BIO).

Due to improvements in ight status coverage, there are two new entrants to the small airports

category this year which also make it into the Top 20: Gdansk (GDN) in Poland and San Jose Cabo

(SJC) in Mexico.

*Includes arriving and departing OTP

OAG Punctuality League – On-time performance results for airlines and airports

Average on-time performance in 2017 among the Top 20 medium airports is 83.9% and OAG’s ight

status data coverage for these 20 airports averaged 94.4%.

Despite a slight fall in OTP compared to last year, Birmingham (BHX) holds onto top spot with an on-

time performance of 89.52%.

Panama City (PTY) is ranked second with OTP of 88.26% while Cologne Bonn (CGN) is third with

OTP of 86.66%.

The Top 20 Airports in the medium category are spread across the globe with seven in Europe, ve

in North America and four in Latin America. Germany and Brazil both perform well with three airports

each in the Top 20.

OAG welcomes two new airports to this category: Nagoya (NGO) in 11th place and Sao Paulo

Viracopos (VCP), which makes it into 12th place.

Table 11: Top 20 medium airports by OTP

Rank Coverage Airport Name Code OTP 2017

1 94.9% Birmingham BHX 89.52%

2 91.7% Panama City PTY 88.26%

3 94.0% Cologne Bonn CGN 86.66%

4 97.2% Belo Horizonte CNF 84.96%

5 98.2% Stuttgart STR 84.71%

6= 92.4% Milan Linate LIN 84.33%

6= 92.8% Rio de Janeiro Santos Dumont SDU 84.33%

8 86.2% Perth PER 84.20%

9 96.1% Gran Canaria LPA 83.64%

10 96.8% Adelaide ADL 83.57%

11 84.4% Nagoya NGO 83.22%

12 87.3% Sao Paulo Viracopos VCP 83.14%

13 83.8% Bahrain BAH 83.13%

14 99.6% Kansas City MCI 82.54%

15 99.7% Santa Ana SNA 82.13%

16 97.1% San Antonio SAT 81.99%

17 98.3% Berlin Schoenefeld SXF 81.72%

18 99.4% Austin-Bergstrom AUS 81.57%

19 96.8% Milan Bergamo BGY 81.54%

20 99.5% Indianapolis IND 81.13%

Airports: medium

5–10m departing seats per annum

*Includes arriving and departing OTP

Table 12: Top 20 large airports by OTP

Rank Coverage Airport Name Code OTP 2017

1 93.6% Osaka ITM 88.45%

2 98.6% Salt Lake City SLC 86.01%

3 84.9% Sapporo CTS 84.73%

4 93.9% Brasilia BSB 84.58%

5 94.0% Rio de Janeiro GIG 84.25%

6 95.7% Brisbane BNE 83.71%

7 95.1% Athens ATH 82.87%

8= 92.3% Istanbul Sabiha Gokcen SAW 82.32%

8= 94.1% São Paulo-Congonhas CGH 82.32%

10 97.9% Copenhagen CPH 82.25%

11= 96.4% Washington Dulles IAD 81.79%

11= 89.3% Chennai MAA 81.79%

13 96.1% Portland PDX 81.62%

14 98.2% Helsinki HEL 80.97%

15 99.5% San Diego SAN 80.91%

16 97.2% Oslo OSL 80.66%

17 93.6% Hyderabad HYD 80.46%

18 94.8% Baltimore Washington BWI 80.35%

19 94.1% Auckland AKL 80.23%

20 89.6% Santiago SCL 79.95%

Airports: large

10–20m departing seats per annum

The Top 20 airports in the large airports category on average ensured that 82.4% of arriving and

departing ights operated under 15 minutes of their scheduled arrival and departure times in 2017.

OAG’s average ight status data coverage for these airports was 94.9%.

Osaka (ITM) moves into rst place in this category this year, having moved up from the Medium airport

category last year. OAG welcomes Sapporo (CTS) and Hyderabad (HYD) following improvements in

ight status coverage.

Istanbul Sabiha Gokcen (SAW) has moved up the rankings considerably in the last year, increasing

OTP by 16 percentage points to reach 82.32% and achieving joint 8th place in this category.

*Includes arriving and departing OTP

OAG Punctuality League – On-time performance results for airlines and airports

The Top 20 airports in the major airports category, on average, ensured that 80.4% of arriving and

departing ights operated under 15 minutes of their scheduled arrival and departure times in 2017.

OAG’s average ight status data coverage for these airports was 96.2%.

Minneapolis St Paul (MSP) is at the top of the major airports category with 85.72% of ights

operating on time.

This category has two new qualifying airports which join the Punctuality League this year: Doha (DOH)

and Tokyo Narita (NRT). There are also some new names in the 20–30m category due to the creation

of the new mega airports category, giving room to more of the major airports to feature. Barcelona

(BCN) and Rome Fiumicino (FCO) move into the Top 20 having been outside of it in 2016.

Airports: major

20–30m departing seats per annum

Table 13: Top 20 major airports by OTP

Rank Coverage Airport Name Code OTP 2017

1 98.3% Minneapolis St Paul MSP 85.72%

2 93.2% Doha DOH 85.41%

3 97.0% Moscow Sheremetyevo SVO 83.55%

4 99.8% Detroit DTW 83.30%

5 98.8% Phoenix PHX 83.22%

6 99.1% Houston IAH 82.43%

7 82.9% Tokyo Narita NRT 81.83%

8 98.6% Charlotte CLT 81.79%

9 98.0% Mexico City MEX 80.87%

10 99.3% Seattle SEA 80.35%

11 92.9% Sao Paulo Guarulhos GRU 79.70%

12 96.4% Miami MIA 79.38%

13 83.4% Melbourne MEL 79.04%

14 98.2% Las Vegas LAS 78.38%

15 90.8% Munich MUC 78.36%

16 95.0% Sydney SYD 78.29%

17 97.3% Orlando MCO 78.27%

18 96.3% Barcelona BCN 77.47%

19 98.1% Rome Fiumicino FCO 75.98%

20 96.7% Boston BOS 74.19%

*Includes arriving and departing OTP

Airports: mega

30m+ departing seats per annum

Table 14: Top 20 mega airports by OTP

Rank Coverage Airport Name Code OTP 2017

1 91.9% Tokyo Haneda HND 86.75%

2 91.0% Madrid MAD 83.63%

3 99.5% Atlanta ATL 82.38%

4 97.0% Denver DEN 82.24%

5 97.8% Dallas/Fort Worth DFW 81.36%

6 97.4% Singapore Changi SIN 80.57%

7 98.4% Chicago O'Hare ORD 79.85%

8 95.5% Amsterdam AMS 77.09%

9 99.0% Frankfurt FRA 76.35%

10 97.2% London Heathrow LHR 74.80%

11 97.0% Los Angeles LAX 74.66%

12 97.8% Istanbul Ataturk IST 73.86%

13 94.9% New York JFK JFK 73.37%

14 99.1% San Francisco SFO 72.05%

15 93.1% Paris CDG CDG 71.22%

16 94.5% Bangkok BKK 70.77%

17 94.2% Dubai DXB 70.19%

18 86.0% Delhi DEL 70.05%

19 95.1% Hong Kong HKG 67.92%

20 90.3% Seoul Incheon ICN 66.96%

OAG is pleased to introduce this new category, showcasing airports with over 30 million annual

departing seats. The Top 20 airports in the mega airports category on average ensured that 76.6% of

arriving and departing ights operated under 15 minutes of their scheduled arrival and departure times

in 2017. OAG’s average ight status data coverage for these airports was 95.9%.

Tokyo Haneda (HND) ranks in rst place having headed up the previous category of airports (over

20m) for the past two years.

Seven of the Top 20 airports in this category are in North America, with a further six in Asia Pacic. Six

of Europe’s biggest airports also make it into the Top 20.

OAG welcomes Seoul Incheon (ICN) to the Punctuality League this year as it takes 20th place in this

category.

*Includes arriving and departing OTP

OAG Punctuality League – On-time performance results for airlines and airports

Top 20 busiest international

routes

Frequency

14,556

Average OTP

82.56%

DUB

Dublin London Heathrow

LHR

Aer Lingus

86.4%

British Airways

78.7%

Frequency

17,116

Average OTP

54.24%

LGA

New York La Guardia Toronto

YYZ

Air Canada

51.7%

Westjet

51.5%

American Airlines

59.6%

Frequency

14,592

Average OTP

63.43%

PEK

Beijing Hong Kong

HKG

Air China

42.9%

China Southern Airlines

54.8%

Hong Kong Airlines

85.3%

Cathay Dragon

61.2%

Cathay Pacic Airways

62.7%

Frequency

29,494

Average OTP

70.92%

HKG

Hong Kong Taipei

TPE

China Airlines

52.4%

Cathay Dragon

77.6%

EVA Airways

55.9%

Cathay Pacic Airways

79.9%

Hong Kong Airlines

88.9%

Frequency

20,818

Average OTP

57.79%

HKG

Hong Kong Shanghai

PVG

China Eastern Airlines

39.5%

Spring Airlines

69.2%

Hong Kong Airlines

84.9%

Juneyao Airlines

43.5%

Cathay Dragon

53.3%

Cathay Pacic

49.1%

Frequency

29,383

Average OTP

78.52%

KUL

Kuala Lumpur Singapore

SIN

Malaysia Airlines

63.1%

Singapore Airlines

83.5%

SilkAir

82.9%

Jetstar Asia

86.7%

Air Asia

66.9%

Malindo Airways

73.9%

Scoot

90.5%

Frequency

26,872

Average OTP

77.38%

CGK

Jakarta Singapore

SIN

Singapore Airlines

83.6%

Jetstar Asia

83.6%

Lion Air

70.4%

Batik Air

90.3%

Garuda

69.6%

Indonesia AirAsia

59.6%

Scoot

84.6%

Frequency

20,890

Average OTP

64.84%

CGK

Jakarta Kuala Lumpur

KUL

AirAsia

59.3%

Garuda

64.4%

Batik Air

68.9%

Indonesia AirAsia

50.2%

Lion Air

57.1%

Malaysia Airlines

65.4%

Malindo Airways

65.5%

KLM

84.0%

Frequency

16,366

Average OTP

65.14%

HKG

Hong Kong Seoul Incheon

ICN

Korean Air

67.6%

Jeju Airlines

47.8%

Air India

60.2%

Eastar Jet

66.5%

Asiana

Airlines

55.5%

Jin Air

56.9%

Cathay

Pacic

72.5%

Express

62.1%

Hong Kong

Airlines

92.0%

Airlines operating on these routes with data for at least 80% of scheduled ights operated

Frequency

13,220

Average OTP

74.47%

AMS

Amsterdam London Heathrow

LHR

KLM

76.9%

British Airways

72.1%

Frequency

13,595

Average OTP

65.96%

ORD

Chicago O’Hare Toronto

YYZ

Air Canada

57.5%

United Airlines

73.4%

American Airlines

67.0%

Frequency

13,208

Average OTP

72.67%

FRA

Frankfurt London Heathrow

LHR

Lufthansa

68.9%

British Airways

76.5%

Frequency

14,406

Average OTP

72.40%

BKK

Bangkok Hong Kong

HKG

Emirates

67.5%

Hong Kong Airlines

90.1%

Royal Jordanian

74.2%

Cathay Pacic Airways

67.0%

Thai Airways

70.3%

Frequency

14,455

Average OTP

77.87%

BKK

Bangkok Singapore

SIN

Scoot

89.2%

Cathay Pacic Airways

69.4%

Thai Airways

60.7%

Singapore Airlines

87.1%

Jetstar Asia

83.0%

Frequency

12,896

Average OTP

67.36%

CAI

Cairo Jeddah

JED

Egyptair

73.9%

Flynas

68.3%

Saudi Arabian Airlines

59.9%

Frequency

12,804

Average OTP

79.76%

ARN

Stockholm Arlanda Oslo

OSL

SAS

78.6%

Norwegian Air Shuttle

83.5%

Frequency

14,218

Average OTP

76.42%

LHR

London Heathrow New York JFK

JFK

British Airways

74.0%

Delta Air Lines

77.8%

American Airlines

78.9%

Virgin Atlantic

75.1%

Frequency

13,270

Average OTP

66.42%

HKG

Hong Kong Manila

MNL

Cebu Pacic Air

54.5%

Philippine AirAsia

75.5%

Cathay Pacic Airways

71.6%

Philippine Airlines

64.1%

Frequency

13,297

Average OTP

83.55%

DXB

Dubai Kuwait

KWI

Flydubai

87.1%

Jazeera Airways

88.6%

Emirates

78.7%

Kuwait Airways

79.8%

Frequency

14,162

Average OTP

70.41%

HKG

Hong Kong Singapore

SIN

Cathay Pacic Airways

69.5%

Singapore Airlines

74.5%

Jetstar Asia

56.4%

Scoot

80.6%

OAG Punctuality League – On-time performance results for airlines and airports

Frequency

64,991

Average OTP

74.06%

CJU

Jeju Seoul Gimpo

GMP

Korean Air

75.9%

Asiana Airlines

75.1%

Jeju Airlines

71.2%

Frequency

42,835

Average OTP

83.43%

FUK

Fukuoka Tokyo Haneda

HND

Japan Airlines

82.7%

All Nippon Airways

84.1%

Skymark Airlines

83.4%

Frequency

39,325

Average OTP

80.09%

CGH

Rio de Janerio Sao Paulo Congonhas

SDU

Avianca Brazil

79.4%

GOL Linhas Aereas

80.7%

Frequency

38,389

Average OTP

85.56%

CTS

Sapporo Tokyo Haneda

HND

Japan Airlines

83.3%

All Nippon Airways

82.9%

Skymark Airlines

90.5%

Frequency

54,519

Average OTP

74.10%

MEL

Melbourne Sydney

SYD

Qantas Airways

83.6%

Tigerair Australia

65.6%

Jetstar Airways

65.0%

Virgin Australia

77.9%

Frequency

47,462

Average OTP

59.14%

BOM

Mumbai Delhi

DEL

Jet Airways

48.5%

SpiceJet

72.3%

Air India

48.4%

IndiGo

71.7%

Go Air

54.8%

Frequency

34,897

Average OTP

63.86%

LAX

Los Angeles San Fransisco

SFO

Delta Air Lines

62.2%

Southwest

53.0%

United Airlines

74.8%

American Airlines

70.9%

Virgin America

58.5%

Frequency

31,914

Average OTP

86.83%

CPT

Cape Town Johannesburg

JNB

Safair

95.9%

Mango

80.5%

Comair

87.4%

South African Airways

85.5%

Frequency

33,765

Average OTP

79.28%

BNE

Brisbane Sydney

SYD

Qantas Airways

88.3%

Tigerair Australia

76.1%

Jetstar Airways

72.5%

Virgin Australia

80.3%

Top 20 busiest domestic routes

Airlines operating on these routes with data for at least 80% of scheduled ights operated

Frequency

27,092

Average OTP

68.61%

BOG

Bogota Medellin

MDE

LATAM Airlines Group

76.2%

Avianca

61.0%

Frequency

21,644

Average OTP

59.14%

SHA

Shanghai Shenzhen

SZX

China Southern Airlines

59.1%

Shenzhen Airlines

54.0%

Xiamen Airlines

56.7%

China Eastern Airlines

52.0%

Spring Airlines

73.9%

Frequency

21,675

Average OTP

50.44%

PEK

Beijing Shenzhen

SZX

China Southern Airlines

52.8%

Shenzhen Airlines

48.4%

Air China

46.6%

Hainan Airlines

53.8%

Frequency

21,792

Average OTP

70.32%

BOG

Bogota Cali

CLO

LATAM Airlines Group

79.0%

Avianca

61.6%

Frequency

21,900

Average OTP

90.40%

HND

Tokyo Haneda Osaka

ITM

All Nippon Airways

89.2%

Japan Airlines

91.6%

Frequency

25,709

Average OTP

79.18%

BNE

Brisbane Melbourne

MEL

Qantas Airways

88.5%

Virgin Australia

79.1%

Jetstar Airways

70.8%

Tigerair Australia

77.5%

Frequency

23,857

Average OTP

56.72%

BLR

Bengaluru Mumbai

BOM

Jet Airways

47.8%

Go Air

62.7%

SpiceJet

54.7%

IndiGo

68.0%

Air India

50.4%

Frequency

30,029

Average OTP

53.47%

PEK

Beijing Shanghai

SHA

Air China

52.6%

Xiamen Airlines

50.9%

Hainan Airlines

59.3%

China Eastern Airlines

51.4%

China Southern Airlines

53.0%

Frequency

29,163

Average OTP

73.71%

LGA

New York La Guardia Chicago

ORD

Delta Air Lines

71.5%

Spirit Airlines

69.6%

American Airlines

76.8%

United Airlines

76.9%

Frequency

29,427

Average OTP

65.93%

BLR

Bengaluru Delhi

DEL

Jet Airways

53.5%

Go Air

66.7%

Air India

61.4%

IndiGo

74.9%

SpiceJet

67.8%

Vistara

76.6%

Frequency

25,258

Average OTP

67.96%

JFK

New York JFK Los Angeles

LAX

JetBlue

73.2%

Virgin America

71.9%

Delta Air Lines

74.3%

American Airlines

77.5%

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report is complete or accurate. OAG Aviation

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person for any loss or damage caused by errors

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