Case study: Drivosity
Location: Winter Park, FL
The client
Based in Winter Park, FL, Drivosity was founded in December,
2015 as a reply to a simple question: How can technology
address the growing importance placed on driver safety
in the delivery industry while aiding in the rising costs
associated with employing those drivers? Through an entire
insight to individual driving habits utilizing a GPS-based
pizza and sandwich delivery industry. Logging over a million
deliveries since its launch, Drivosity’s products have been
and overall road safety.
The challenge
With the recent explosion of restaurant delivery services
arising out of the needs and demands of millions of
consumers nationwide, owners and operators were faced
with additional costs associated with their insurance
policies. Some of these businesses inevitably struggled to
order to deliver food as part of their services; predictably,
those prices vary wildly depending on the size of the
operation, or if drivers are using their own vehicle versus a
company car. Restaurateurs needed a solution that could
verify driver behaviors and safe practices to help combat
these costs, and even lower them over time.
The solution
“We were in our infancy,” begins Drivosity CEO Brian Moroney,
“and bought all our TVs from Best Buy® for an installation
project at ten pilot stores. What we discovered were errors that
broke the customer experience. That’s when Geek Squad®
started working with us to devise a system that led to a greater
level of consistency. The professionalism received from the
Agents was why we reached out to begin with.” Shortly after
that initial experience, and having explained their needs, Brian
was introduced to an Account Professional at Best Buy™
Business who took complete ownership of process, and was
able to assign a Project Manager to oversee their business
on a client-by-client basis moving forward. Brian continues,
“Generally, businesses like Papa John’s, Domino’s Pizza and
resin drywall coverage
as I call it; meaning, they require much of the same solution.
“It’s a level of scale we would never be able to do...
without the help of Best Buy Business. It has simply
been an ideal partnership from the start.”
— Alesia Hopkins, VP of Business Development
In the case of someone like Jimmy John’s, they have a small
in that, as a customer, you can see the entire kitchen. So,
having a 55" monitor doesn’t work for them. They require a
Business to achieve, such as changing the work instructions
scale in mind; to do it in a way that is duplicatable and well
documented, which is something everyone at Best Buy
Business does an outstanding job at in this respect.” Brian
that possesses a wide range of expertise and skill sets and
understands what they have to do to at any given time to
coordinate and work through complex problems together
to deliver the expected results. “Best Buy Business has been
of before. Our contacts in both project management and
account management have been nothing short of outstanding,
because they just get it. They aren’t just short-term, tactical
thinkers, but strategic thinkers. They steer us away from the
potential major issues we could have in the future. For instance:
Lithium Ion batteries. They power everything in our removable
magnetic lit car toppers and are generally good for around
After about eighteen months they see a sharp decline in
1-800-304-7955 | BestBuy.com/Business | | Best Buy Business & Education
@BestBuyBusiness
Case study: Drivosity
Location: Winter Park, FL
The solution (cont’d)
performance. So, being proactive, a solution was devised
where we now automatically have Geek Squad® go in and
change any batteries in need of replacing via a simple
purchase order. The whole process is already built in, so
our clients don’t have to worry about anything.” Best Buy
TM
business by introducing a leasing format that brings together
a more consistent brand experience. To illustrate, after 3
the devices inside require much-needed tech updates. In
partnership with Best Buy Business, planned obsolescence
is under way: within their 3-year service agreement, a
refresh of all equipment is automatically built in—new TVs,
Google Chromeboxes, lithium-Ion batteries and GPS-based
perspective, and technology-wise without ever having to
think about it. It also includes the option of Geek Squad
Protection, which ensures Drivosity is always able to take
care of customers should they encounter a problem due to
accumulation of dust, proximity to ovens, etc. With regard
to the day-to-day process, dozens of stores from across the
country can get technology and installation services lined
up within 24 hours with a quick phone call rather than three
weeks out. And everything is completed within a week. Alesia
Hopkins, Drivosity’s Vice-President of Business Development
especially all over the country, without the help of Best Buy
Business.
Example of Jimmy John’s and Pizza Hut charging stations with topper
numbers, complete with mounted magnetized wall/power strips to
store and charge the car toppers.
| | |
On-site monitor with Google Chromebox connected via a CAT6 cable to the
solutions we hadn’t really thought of before... [they] have
been nothing short of outstanding, because they just
get it. They aren’t just short-term, tactical thinkers, but
strategic thinkers. They steer us away from the potential
major issues we could have in the future.”
— Brian Moroney, CEO
It has simply been an ideal partnership from the start.” With all
of Drivosity’s user interfaces, designs and software programs,
it’s really about empowering the driver with information, then
rewarding and incentivizing them in concert with providing
the insurance companies every aspect of a driver’s trip
information. It helps everyone involved—from the franchises
to the drivers to the insurance companies—focus solely on
the all-important safety aspects and accident mitigation. That
has been the single most important goal from the beginning,
something the Drivosity and Best Buy Business partnership
continually strives to improve.
close-up of typical franchise-numbered charging mounts).
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