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DIRECTV DIAGNOSTIC / ERROR CODES AND SOLUTIONS
94 On-screen display shows: The receiver is not con-
nected to a wireless network. There are more than
one wireless networks in range. HR44 internal
WiFi DECA is not connected to the local wireless
network, but there are wireless networks detect-
ed. HR44 Only
• Unplug the router for 30 seconds, then
plug it back in.
• Press DASH button to check if the re-
ceiver is connected to the Internet.
• If the issue persists, help customer re-
peat network setup with WPS or manu-
ally.
95 On-screen display shows: The receiver is not con-
nected to a wireless network. HR44 internalWiFi
DECA is not connected to the local wireless net-
work, and there are no wireless networks detected
or in range. HR44 Only
• Unplug the router for 30 seconds, then
plug it back in.
• Press DASH button to check if the re-
ceiver is connected to the Internet.
• If issue persists, repeat network setup
using WPS or manual password entry.
96 On-screen display shows: The received wireless
network signal is weak. This may aect perfor-
mance. HR44 internal WiFi DECA is connected to
the WiFi router; however, the WiFi signal strength
is poor.HR44 Only
• HR44 internal WiFi DECA is connected to
the WiFi router; however, the WiFi signal
strength is poor.
• On the remote, press and hold INFO to
get to System Info & Test, then select
More System Info. If wireless signal
strength is not “Excellent” or “Good,”
then install a wired CCK.
97 On-screen display shows: There is a history of
wireless network signal weakness. This may
aect performance. HR44 internal WiFi DECA is
connected to the WiFi router; however, there is a
history of poor WiFi signal strength. HR44 Only
• This Diagnostic code is triggered when-
ever the HR44 has been recently discon-
nected from the wireless network. On
the remote, press and hold INFO to get
to System Info & Test, then select More
System Info. If wireless signal strength is
not “Excellent” or “Good,” then install a
wired CCK.
98 On-screen display shows: There is a history of
wireless network disconnects. This may aect per-
formance. HR44 internal WiFi DECA is connected
to the WiFi router; however, there is a history of
WiFi signal disconnects. HR44 Only
• HR44 internal WiFi DECA is connected to
the WiFi router; however, the WiFi signal
strength is poor.
• On the remote, press and hold INFO to
get to System Info & Test, then select
More System Info. If wireless signal
strength is not “Excellent” or “Good,”
then install a wired CCK.
99 Wireless Client Slow Link. There is a good con-
nection to the wireless video bridge but one or
more of your wireless clients reports poor network
performance. Genie Only
• Survey each wireless client to nd the
one with poor performance, indicated by
an amber or red light on the client when
powered up.
• Relocate the client or video bridge to
eliminate performance issues.