Liability for Unauthorised
Transactions
Liability for Unauthorised
Transactions
Liability for Unauthorised
Transactions
Liability for Unauthorised
Transactions
You will need to provide us with proof of your identity and
address. We are required by law to check and verify your identity.
We may do this electronically, using a reference agency, or ask
you for documentary evidence. We will check your identity when
you apply to open an Account with us and may also do so at any
time while you hold an Account with us or we provide you with
services. We may delay or decline to process your application
until we have received satisfactory evidence of your identity.
7. Money laundering regulations
8. Important security information
8.1 You must take all reasonable precautions to keep safe and
prevent the fraudulent use of your cards and security
details (including PINs, security numbers, passwords or
other details such as those which allow you to use Internet
Banking and telephone Banking). These precautions
include the following:
• Always learn the PIN or other security details we may
send you and immediately destroy the slip giving
you the information;
• Never allow anyone else to use your card, PIN or
other security details. If you do, you will be
responsible for the money taken from your Account;
• Do not keep a note of your PIN or security details
where anyone else might recognise it, for example
by writing your PIN and/or security details on or
keeping them with your card or other Bank
documents. If you think someone else knows your
PIN, password or other security details please
contact us immediately;
51 (freephone from UK landlines) or visit any of our
Branches for further details of the process for activating a
dormant Account.
6.5 Your money in a dormant Account will always be your
property no matter how many years pass. If you die it will
become part of your estate. If the Account remains
dormant with no customer initiated activity for 15 years, it
may be governed by the provisions of Dormant Bank and
Building Society Accounts Act 2008. If you ask us, we will
tell you how to access your dormant Account.
• Do not choose security details which are easy to
memorise such as sequences of letters, or numbers
which may be easy to guess, for example your date
of birth;
• Take care to ensure that no one hears or sees your
security details when you use them;
• Keep card receipts and other information about your
Account containing personal details (such as
statements) safe and dispose of them safely. You
should take simple precautions such as shredding
paper containing such information.
8.2 If any card, cheque book or Internet Banking related
security details are lost or stolen, or you suspect that
someone has used or tried to use them, you must tell us
without delay by calling us on 08081 31 41 51 (freephone
from UK landlines). To help us continually improve our
services, in the interests of security and to comply with our
regulatory obligations, we may monitor and/or record your
telephone calls with us.
8.3 If asked, you must confirm in writing the loss or theft of
your cards or security details. If you no longer require your
card and/or any unused cheques, then you must return
them to us at ICICI Bank UK PLC, PO Box 905, Wembley
HA0 9DX, or you should destroy it. Cards should be cut
diagonally across the magnetic stripe into at least four
pieces to destroy them.
8.4 We may ask you to co-operate with us and the police in
relation to any investigation into the actual or suspected
misuse of your card and/or Accounts. We recommend that
you report any unauthorised transactions to the police
within seven days. We may also disclose information about
you or your Account to the police or other third parties if
we think it will help prevent or recover losses.
8.5 If you find your card after having reported it lost, you must
not use it again. You must cut the card diagonally across
the magnetic strip into at least four pieces to destroy it.
8.6 Cards and PINs
• Sign each card on the signature strip as soon as you
receive it;
• Never disclose the PIN or card security codes except
when using the cards to make payments;
10
11