Response
What action do I need to take if I am contacted by the ENS?
If you receive an ENS message, carefully listen to or read the emergency alert. To respond to a voice
message, press “1” on your phone to acknowledge receipt of the message. To respond to an email
message, click the confirmation link provided in the email to confirm that you received the emergency
alert. Once you confirm receipt of the emergency notification message, the ENS will not try to contact
you through additional means. After you listen to or read the emergency alert, you should immediately
act based on the guidance provided in the message (e.g., shelter in place, evacuate the building, or
contact your supervisor to confirm your safety).
Can I trust email messages from ENS (Everbridge)?
Yes. Email messages are routed through a NOAA email address (noaa.ens@noaa.gov). To respond to an
email message from ENS, click on the link provided in the email message to confirm your receipt of the
emergency alert. Everbridge is the third-party vendor that administers the NOAA ENS. The link is not
spam or a phishing message. If you are more comfortable confirming through other communication
methods, please do so.
I received an SMS text message on my cell phone from “89361.” Who is that?
The number “89361” is the telecom code for Everbridge. If you receive an SMS text message from “89361,”
this means that you have received an SMS text from the NOAA ENS. Please read the message and
confirm receipt by responding with the requested response type, typically a “yes” to the message.
If I get the same emergency alert to both my NOAA email address and personal cell phone, do I
need to confirm receipt twice?
You only need to confirm receipt once even if you received multiple messages, but it is important to
always respond and confirm that you received the emergency alert. By confirming receipt of the
emergency notification message, the ENS will not try to contact you through additional means. If you
are away from your email and/or phone when an emergency alert is sent, you will receive several
voicemail messages and emails until you are able to respond.
Why is it that when I try to confirm receipt of an emergency alert on my voicemail,
the message continues to repeat?
Voicemail systems are not interactive, so you are not able to press “1” to confirm receipt while listening to
a voicemail message. To confirm receipt of an emergency alert, please check your email or sms instead.
I am on either work or personal travel away from my normal duty station when I
receive an emergency alert. What do I do?
If you are away from your normal duty station when you receive an emergency alert, listen carefully
to the notification and determine if the guidance applies to your current location. You can always
press “yes” on your phone or click the confirmation link provided in the email to confirm that you
received the emergency alert.
NOAA Emergency Notification System FAQs