Thrive Hearing Control App User Guide

Thrive Hearing

Control App

User Guide

Congratulations on your

journey to better hearing

Thrive Hearing Control app

journey to better hearing

Table of Contents Table of Contents

Features vary by product and technology tier. This app may have slight

differences depending on your phone and/or hearing aid model.

Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �4

Apple Users

Pairing/Connecting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �5

Downloading � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �8

Android Users

Downloading � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �9

Pairing/Connecting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �10

Home Screen

Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �13

Help � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �13

Connection Status � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13

Thrive Assistant � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �13

Current Memory � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �13

Thrive Score � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13

Volume � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �14

Mute � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �14

Navigation � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14

Home � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �15

Memory Menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15

Customize Screens

Customize Screens � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16

Equalizer � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16

Speech in Noise � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16

Machine Noise � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �17

Wind � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �17

Microphone Direction � � � � � � � � � � � � � � � � � � � � � � � � � � � �18

SoundSpace � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �18

Thrive Score Screens

Overall � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19

Brain � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �19

Body � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 20

Fall Detection and Alerts � � � � � � � � � � � � � � � � � � � � � � � � � � � � �21

Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23

IntelliVoice � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23

Settings

User Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �24

Device Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24

Thrive Score � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25

Fall Alert � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �26

Translate � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �27

Transcribe � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 27

Self Check � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �28

Reminders � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 28

Hearing Care Anywhere � � � � � � � � � � � � � � � � � � � � � � � � � � 30

Thrive Care app � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �31

Find My Hearing Aids � � � � � � � � � � � � � � � � � � � � � � � � � � � �32

App Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 32

About � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 32

Demo Mode � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �33

RIC R BTE 13 mRIC 312

mRIC 312

ITC R

ITE R

RIC 312

mRIC 312

RIC 312

Apple: Pairing/Connecting | 54 | Introduction

Thrive-Compatible Hearing Aids

Apple or Android

The iOS or Android operating system is responsible for managing

the connectivity between your Apple or Android device(s) and

Thrive-compatible hearing aids. The Thrive Hearing Control app is

a supplement to your hearing aids offering a variety of enhanced

adjustment capabilities. With Thrive, you can customize your hearing

aids to ﬁ t your lifestyle.

iOS UPDATE NOTE: When updating the version of iOS on your iPhone the

hearing aids may lose connection, requiring you to unpair and re-pair the

hearing aids with your iPhone.

For the most up-to-date compatibility information, visit

starkey.com/thrivesupport

Shown above are the Thrive platform 2.4 GHz hearing aids that work with

the Thrive Hearing Control app.

Connectivity for

Apple Devices

In order to use the Thrive app, you must ﬁ rst

pair your hearing aids with your iOS device.

1. Ensure Bluetooth

setting is enabled on

your iOS device. Within the Settings menu

go to Bluetooth and toggle to On.

2. Turn your hearing aids off and back on.

This puts the hearing aids in pairing

mode.

3. Within the Settings menu go to

Accessibility > Hearing Devices.

• You will see your hearing aid name

(e.g. “Chris Hearing Aids”) when the

iOS device ﬁ rst discovers your hearing

aids.

• If your name does not appear in

the “Devices” list within 5–7 seconds,

tap Accessibility in the upper left

corner, then tap Hearing Devices.

BTE R

RIC R

BTE 13

BTE R

6 | Apple: Pairing/Connecting Apple: Pairing/Connecting | 7

4. Tap on the hearing aid name to connect

your hearing aids to the

iOS device.

5. You will see two pairing requests (one

for each hearing aid). Select Pair for

each request. These requests may be

several seconds apart.

6. When pairing is complete, your hearing

aid name will change from black to blue.

Reconnecting your hearing aids to your

Apple Device

When you turn off your hearing aids or Apple device, they will no

longer be connected to one another. To reconnect, turn on your

Apple device and then power on your hearing aids.

The hearing aids will automatically connect to your Apple device.

You can also verify this connection by accessing the Accessibility

shortcut (triple click the Home button) and making sure your

hearing aids have been detected.

Android: Downloading | 98 | Apple: Downloading

Download the Thrive app for

Apple Devices

The Thrive app makes it easy to control and adjust your hearing aids

with your compatible Apple device. Downloading the app is easy.

Follow the step-by-step instructions below:

Step One: On a compatible Apple device,

open the “App Store.”

Step Two: Type “Thrive Hearing Control”

in the search box.

Step Three: Tap “GET” to download

the app to your device. Follow the screen

prompts to set up the app.

Step Four: Once the app has installed,

open the Thrive app from your Home screen

or Apps List.

GET

Download the Thrive app for

Android Devices

The Thrive app makes it easy to control and adjust your hearing aids

with your compatible Android device. Downloading the app is easy.

Follow the step-by-step instructions below:

Step One: On a compatible Android device,

open the “Google Play Store.”

Step Two: Type “Thrive Hearing Control”

in the search box.

Step Three: Tap “GET” to download

the app to your device. Follow the screen

prompts to set up the app.

Step Four: Once the app has installed,

open the Thrive app from your Home screen

or Apps List.

GET

Thrive Hearing Control

Launch/Setup | 1110 | Android: Pairing/Connecting

Launch/Setup

Upon ﬁrst launch of the Thrive app, you will be prompted to read

and acknowledge the license agreement and privacy policy, as well

as customize the setup of the app. You will have the option to set

up notiﬁcation alerts and to set up a cloud account for the Hearing

Care Anywhere feature. The Thrive app will default to the Advanced

mode; you can choose to set up the Basic mode after installation via

the Settings menu.

Connectivity for Android Devices

Follow the instructions below to connect your hearing aids to your

Android device. If your hearing aids lose connection to your device,

repeat the instructions below to reconnect.

1. Launch the Thrive app.

2. After searching, available hearing aids will display on the screen.

NOTE: Each hearing aid will appear separately.

3. Check the box next to each hearing aid and select Connect.

NOTE: Pairing can still be completed through the Bluetooth menu of your

Android device, if preferred.

Reconnecting your hearing aids to your

Android Device

When you turn off your hearing aids or Android device, they will no

longer be connected to one another. To reconnect, turn on your

Android device and then power on your hearing aids.

The hearing aids will automatically connect to your Android device.

If you are having trouble getting your hearing aids and app to

reconnect, check the Bluetooth settings on your Android device

to make sure your hearing aids are still paired and if not, repeat

the pairing process.

Volume

Control

Thrive Score

Return

to Home

Connection Status

Thrive

Assistant

Memory Menu

Mute

Body Score

Current

Memory

Brain Score

Settings

Tap to open the Menu. See Settings section for full description.

Help

The Help feature explains the function of each available screen. All

help ﬁ les can be found in Settings > User Guide.

Connection Status

Tap to view the current connection status for your hearing aids.

Thrive Assistant*

With Thrive Assistant, you can trigger a voice assistant within the

Thrive app to ask a question like, “How do I customize my hearing aids

settings?” Thrive Assistant uses the phone microphone to listen for your

question and then provides you with an answer via a help ﬁ le or cloud-

based services. Thrive Assistant can be triggered via an icon in the Thrive

app or a double tap to your Edge AI 2400 or AI 2000/1600 hearing aids.

Find My Phone helps you ﬁ nd your lost or misplaced smartphone with

just a double tap to your Edge AI 2400 or AI 2000/1600 hearing aids.

Use phrases like “I can’t ﬁ nd my phone” or “Where is my phone?”

Current Memory

The current memory you’re using is shown here.

Thrive Score

A view into both brain and body wellness. This will only appear when

using Edge AI or AI hearing aids.

Thrive Score

Details

Customize

Settings

Thrive Score

Navigation

2.4 GHz Accessories/

IntelliVoice

12 | Home Screen Home Screen | 13

*Requires a cloud account.

This app may have slight differences depending on your phone and/or

hearing aid model.

Volume

Increase/decrease the volume level on your hearing aids by sliding the

volume slider for each side or by using the slidepad (between left and

right volume sliders) to adjust both sides simultaneously. Double-tap

anywhere on the slidepad to return your volume to the default level set

by your hearing professional.

Mute

Tap the Mute button to mute the microphones on both hearing aids.

Tap on it again to unmute the hearing aids.

Navigation

The Navigation bar at the bottom of the screen

provides access to the commonly used sections

Customize, Thrive Score, Accessories and

Settings.

Memory Menu

Tap the Memory Menu icon to view and

select from available memories or to

create a new memory or edit a memory.

14 | Home Screen Home Screen | 15

Home

Tap the Home icon on the navigation bar to return to

the main screen.

Machine Noise

Machine Noise reduces sounds produced by

machinery to increase your comfort in loud

environments. Setting further to the right

provides more comfort in noise.

Wind

Wind provides you control for reducing the

sound of wind noise blowing across your

hearing aid microphones per memory. Setting

further to the right provides more comfort in

wind.

16 | Customize Screens Customize Screens | 17

Customize Screens

Tap Customize on the navigation bar to gain

access to a variety of adjustment controls for

personalizing your hearing aid memories.

Equalizer

Customize offers equalizer bars for several

frequency ranges. You can slide up/down to

adjust for your preferred sound quality. You can

adjust differently per memory.

Speech in Noise

Speech in Noise reduces the amount of

background noise coming into your hearing

aids. You can adjust this individually for each

hearing aid memory. Setting further to the right

provides more comfort in noise.

Microphone Direction

Microphone Direction provides the ability to

control the sound around you in each memory.

Use this option to improve your ability to hear

conversation by focusing the microphone to

the sounds in front of you. The automatic mode

follows speech sounds based on noise levels.

SoundSpace

SoundSpace allows you to turn your iOS device

into a personal settings adjustment tool for

your hearing aids. It provides the ability to

modify the response for any of your custom

Thrive memories to better suit a particular

environment. As you move your ﬁ nger around

the blank screen, the settings in your hearing

aids will temporarily change so you can listen

to a variety of options.

24/40

Use

Engagement

Environment 14/20

40/40

Thrive Score Screens | 1918 | Customize Screens

Thrive Score*

Overall Thrive Wellness Score is a combination of both Brain and

Body scores. You have the ability to reach a score of 200 each day.

Brain** tracking is comprised of three

segments. Each segment has a point value to

reﬂ ect how you are using your hearing aids.

The Thrive app reads usage data from your

hearing aids and shows your daily progress

points. Your goal is 100 points per day.

Use Score points are gained by wearing

your hearing aids on a daily basis. The

more you use them, the more points

earned (40 possible).

Engagement Score points are gained by

using your hearing aids to engage with others.

The more time spent in environments with

conversational speech, the more points

earned (40 possible).

Environment points are gained when

the hearing aids are adapting to challenging

listening environments (20 possible).

*For Edge AI and AI hearing aids.

**For Edge AI 2400 and AI 2000/1600/1200 hearing aids.

Cancel Alert

Send Alert

Fall Detection and Alerts | 21

20 | Thrive Score Screens

Body* tracking is comprised of progress

toward three daily goals for physical activity.

Meeting all three goals will provide a full 100

points. The hearing aid tracks steps and that

data is transmitted to the app throughout the

day. You can set/modify goals in the Settings

area.

Steps shows your progress toward the daily

step count goal (40 points possible).

Exercise shows your progress toward your daily

goal for vigorous exercise (40 points possible).

Stand shows your progress toward your move

goal to stand up and move around every hour

(20 points possible).

NOTE: Hearing aids must regularly connect to the phone during the day

and the Thrive app must be kept open in the background of your phone.

Fall Detection and Alerts*

The Fall Alert feature can be used to send

an alert text message containing your GPS

location to your designated contacts, should

you fall or experience a non-fall-related event.

Fall Alert can be conﬁ gured to send automated

and/or manually initiated alerts.

Auto Alert enables the sensors in your hearing

aids to detect a fall automatically.

Manual Alert enables you to “Push and Hold”

the user control on either hearing aid to initiate

an alert text message.

An alert text message will be initiated by

the Thrive app when a fall is automatically

detected or manually initiated by you. The text

message will be sent to a maximum of three

predeﬁ ned contacts, who can conﬁ rm receipt

of the message and view a map, indicating your

location.

*For Edge AI hearing aids.

*For Edge AI 2400 and AI 2000/1600/1200/1000 hearing aids.

Accessories | 23

22 | Fall Detection and Alerts

Alert Cancellation allows you to cancel an Auto Alert or Manual Alert

from either your hearing aids or your smartphone. To cancel an alert

text message from your hearing aids, press the user control on either

hearing aid. You will be informed of the cancellation in the Thrive

app and via a speech indicator through your hearing aids. Fall Alert

messages can be canceled within the 60 or 90 second preselected

cancellation time following alert initiation.

Contacts allows you to identify up to three contacts to whom you

would like alert text messages sent. You must enter the name and

smartphone number for each contact into the Thrive app. Each of

your contacts will receive a text message prompting them to conﬁ rm

participation in your Fall Alert system.

Accessories

The Thrive app provides the ability to

control streaming audio from most 2.4 GHz

accessories. These accessories pair directly

to your hearing aids. By tapping on the

Accessories icon within the Navigation bar,

you can select a paired accessory, start and

stop audio streaming and control the volume

of both streaming and surrounding sounds.

IntelliVoice* combines the advantages of

a microphone in your smartphone with the

computational power of artiﬁ cial intelligence.

The beneﬁ t is more powerful and ﬂ exible

speech enhancement in the most demanding

listening environments for patients with

severe hearing loss only. Ask your hearing

professional for more information.

*For Edge AI hearing aids.

Available with iOS smartphones only.

User Guide

An overview of each screen/feature is available in the Thrive app.

Each section shows the screen details and describes each function.

Device Settings

Advanced settings for your hearing aids can be turned on/off or set in

this area.

Tap Gesture

allows you to enable or disable the tap gesture, set the

sensitivity, and choose the feature to activate by tap gesture (Thrive

Assistant, Accessory Start/Stop Streaming or Edge Mode**).

Thrive Assistant provides you the ability to use your voice to ask

questions about Thrive, ask general questions that are answered from

the Internet (if you’ve logged in), command your hearing aids to make

changes to memory or volume, or set a reminder. Examples for voice

command: “change my memory to restaurant” or “set a reminder to

pick up my prescription tomorrow at 3:00.”

Edge Mode** allows you to trigger an automatic assessment of the

current listening environment and Edge AI hearing aids will create

optimized settings for you based on the characteristics of that

particular environment. These settings are in place until you change

memories or restart your hearing aids.

*For Edge AI and AI hearing aids.

**For Edge AI hearing aids.

Auto Streaming enables your hearing aids to recognize when an

audio stream starts and automatically change to a different memory

and microphone reduction speciﬁcally optimized for streaming audio.

Comfort Boost allows your hearing aids to aggressively reduce noise

while optimizing sound quality in noisy environments.

Alerts allows your hearing aid to play an alert tone for certain phone

notiﬁcations like calendar events, email and social media.

Auto On/Off* easily and automatically saves battery power when

you’re not using your hearing aids. Take them off, set them on a

ﬂat, stable surface, and they will go into a low-power mode after

15 minutes. Pick your hearing aids up and put them on again to

automatically resume full power.

Thrive Score

Settings section for the Thrive Score. You can add/update your

demographic data for more accurate step-tracking activity. In

addition, you can set/modify goals for Steps, Exercise and Stand.

*For Edge AI and AI hearing aids.

24 | Settings Settings | 25

Fall Alert*

Auto Alert sensitivity allows you to adjust your Auto Alert sensitivity

in the Thrive app. Increasing the sensitivity may increase the likelihood

of detecting a fall. Decreasing the sensitivity may help reduce the

probability of false alerts.

Proﬁle enables you to modify your proﬁle information.

Auto Alert and Manual Alert indicators provide the ability to review

and demo the Fall Alert indicators for familiarity in the event of a fall.

Contacts enables you to add, edit or delete a contact.

Cancellation Timer allows you to select 60 or 90 seconds as the

allotted time before an alert text message is sent.

Alert Message enables you to edit your name and displays an

example of an alert text message.

*For Edge AI hearing aids.

**For Edge AI 2400 and AI 2000 hearing aids.

Translate*

Translate is a feature that allows you to choose

your language and the language of another

speaker to engage in conversation. When you

speak into the phone, the app will translate

your speech and display in the other person’s

language. When the other person speaks into

the phone, the app will translate their speech,

display it in your language and stream that

translated text to your hearing aids in your

language.

Transcribe**

Transcribe is a feature that allows you to have

closed captioning for real world situations.

When you or others speak into the phone,

the Thrive app will transcribe that speech and

display it onto your screen. There is also the

option to save, message, copy or email the

transcribed text.

English

FrenchEnglish

26 | Settings Settings | 27

Self Check

Self Check provides you a quick, convenient

way to analyze your hearing aids’ performance

on your own. With Self Check, you are able

to run diagnostics on the performance of

the components within your hearing aid(s)

including the microphones, receiver, circuit and

sensors.

Self Check will display the performance of

components and provide you with instructions

for servicing if needed (most issues are due

to wax/debris and can be resolved easily).

For AI and regular hearing aids, your hearing

professional will do the initial setup of Self

Check to establish the baseline measure for

you. For Edge AI hearing aids, the baseline will

come already established.

Reminders*

The Reminders feature can help you keep track

of important tasks and appointments in your

busy life, without having to remember them all.

You can set up and receive visual reminder

notiﬁ cations on your smartphone and/or

audible reminder notiﬁ cations streamed

from your smartphone through your hearing

aids for a multitude of tasks, such as taking

medications, reﬁ lling prescriptions, cleaning

your hearing aids, exercising and drinking

water.

In addition, you can customize your reminders,

i.e., Take blood pressure medication, Walk the

dog, Call the physical therapist, Bring water

bottle and mat to yoga. After you set the

reminder name, date, and time, you can select

the option to have this reminder repeat daily,

weekly, monthly or yearly.

And you need not worry if you are unable to

complete the task the moment you receive

your reminder, because overdue tasks will be

displayed in red on the Reminders screen until

you check them off.

*For Edge AI 2400, AI 2000/1600 and

regular 2400/2000/1600 hearing aids.

28 | Settings Settings | 29

Hearing Care Anywhere

Creating an Account

Hearing Care Anywhere requires you to create your own account.

Through this account, your hearing aids can be backed up and

synched between multiple phones. You can create an account

during the install process or at a later time if desired. You can

create an account using your existing Facebook or Google

account, or by creating your own account using email and

a password of your choosing.

Back Up

When you make any changes using the Thrive app, those changes are

saved to your cloud account to back up your

settings in real-time.

Remote Adjustments

Your hearing professional can enable remote

programming. This allows your hearing

professional to help ﬁ ne tune your hearing

experience without having to stop into the

ofﬁ ce.

Patient Ratings

When you interact with your hearing

professional through Hearing Care Anywhere

to request and receive remote programming

you can provide feedback on your satisfaction

with their suggested programming changes.

You will be prompted to rate how the hearing

aids sound, and the rating will be sent to your

hearing professional to help them ensure your

satisfaction.

Thrive Care app*

The Thrive Care app provides peace of mind to

those you choose to share helpful information

with while helping you feel conﬁ dent and

independent.

With Thrive Care, you can share information

like physical activity, hearing aid usage, social

engagement and more, with your caregivers or

loved ones.

*For Edge AI hearing aids.

30 | Settings Settings | 31

Find My Hearing Aids

The Find My Hearing Aids feature allows you

to track the last known physical location of

your hearing aids on a map. When the Find My

Hearing Aids feature is accessed, you will see

a map view with a note showing the location

where your hearing aids were last connected.

If your hearing aids are actively connected (or

become connected), the bars on the bottom of

the screen will animate to indicate how close or

far away you are from your hearing aids.

App Settings

Options under App Settings include the ability to change between

Basic or Advanced mode. The Advanced mode provides full

functionality for every feature in the app, while the Basic mode

includes a subset of just the very basics to keep things simple.

About

Provides information about Starkey, the End User License Agreement,

feedback.

Demo Mode

Puts the Thrive app into a demo mode allowing the app to function

without any hearing aids attached so that all features are visible for

demonstration. Adjustments made while in Demo Mode will not be

applied to your hearing aids.

32 | Settings Settings | 33

Notes Notes

For Thrive Hearing Control app and iOS/Android compatibility information,

please visit starkey.com/thrivesupport.

Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of Apple

Inc., registered in the U.S. and other countries. App Store is a registered service

mark of Apple Inc.

Android and Google Play are trademarks of Google LLC.

Hearing Care Anywhere, SoundSpace, Starkey, Starkey logo, Thrive, Thrive

logo, Thrive Care, Thrive Care logo and IntelliVoice are trademarks of Starkey

Laboratories, Inc.

iOS is a trademark or registered trademark of Cisco in the U.S. and other

countries and is used under license.

The Bluetooth

word mark and logos are registered trademarks owned by

Bluetooth SIG, Inc. and any use of such marks by Starkey is under license.

Starkey.com

6700 Washington Ave. S.

Eden Prairie, MN 55344

1.800.328.8602