CelcomDigi Prepaid 5G Biru Plan

Terms & Conditions: CelcomDigi Prepaid 5G Biru Plan

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This CelcomDigi Prepaid 5G Biru Plan (“Plan”) is a prepaid plan made available by

Celcom Mobile Sdn Bhd (Company No. 197601002188 (27910-A)) (“Celcom”) subject to

the terms and conditions provided herein.

The full terms and conditions of the use of the selected products and/or services is

subject to the Celcom General Terms and Conditions (“General Terms and Conditions”),

Celcom’s Privacy Notice / Data Protection Statement and Data Protection Obligations /

Fair Usage Policy found on Celcom’s website at Celcom Privacy Notice all of which form

an integral part of full terms and conditions of the products and/or services (collectively

referred to as the “Terms and Conditions”).

All terms and references used herein shall be the same as the General Terms and

Conditions unless otherwise defined. You acknowledge that you have read and fully

understood these Terms and Conditions.

Celcom.

• Where application services are bundled with the Plan, Celcom reserves the sole

and absolute right to cease, alter or suspend or substitute the application services

bundled offerings at any time without prior notice. For the avoidance of doubt,

such alteration, cancellation, termination or suspension by Celcom does not

entitle the Customers to any claim or compensation against Celcom (in cash or in

kind) for any and all loss or damage suffered or incurred by the Customers as a

direct or indirect result of the act of alteration, cancellation, termination or

suspension.

• Celcom shall not be responsible in any way in the event that the Customer’s

subscription of the Plan was activated by a third party without his/her consent.

Celcom shall not refund nor compensate the Customer in any manner whatsoever

in such situations.

• Celcom reserves the rights at its absolute discretion without liability to vary,

delete or add to any of these Terms and Conditions, including but not limited to

any feature for the Plans, from time to time without prior notice to the Customer

as it deems fit. Continued use of this Plan and/or service following any changes to

these Terms and Conditions constitutes an acceptance to those changes (if any).

Customer accepts to be responsible for regularly reviewing information on the

Plan at https://www.celcomdigi.com.

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• Celcom reserves the right to make any alteration or changes to the Terms and

Conditions or any part thereof or suspend the Subscription or any part thereof

without prior notice and Celcom shall not be liable to the Customers for any loss

or inconvenience resulting therefrom.

1. Eligibility

1.1. This plan is eligible for new Celcom Prepaid activation customers, Mobile

Number Portability (MNP) customers or customers requesting for change

rate plan from other Celcom Prepaid Plans.

1.2. To use any of the Prepaid Mobile Services, the Customer must be at least

twelve (12) years old.

1.3. Customers are only allowed to register for the Service a maximum of five

(5) Celcom Prepaid accounts.

2. Registration

To register for the CelcomDigi Prepaid 5G Biru Plan starter pack(s), Customers

shall provide an original copy of their National Registration Identification Card

(NRIC), passport, MyPR, MyKAS, iKAD or IMM13/IMMP to Celcom or Celcom’s

appointed dealer. The Customer’s CelcomDigi Prepaid 5G Biru Plan account shall

be deemed successfully registered upon receipt of a confirmation SMS from

Celcom.

3. Plan Rates

3.1. The following rates shall apply to the CelcomDigi Prepaid 5G Biru Plans:

Type of Service

Condition

Rate (RM)

Voice Call

To all networks within

Malaysia

30sen/min

(60 sec/Block)

Video Call

To all networks within

Malaysia

30sen/min

(60 sec/Block)

SMS

To all networks within

Malaysia

20sen/SMS

MMS

To all networks within

Malaysia

50sen/SMS

Basic Internet (Data)

Only for active line

500MB/month

(Speed at 64kbps)

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3.2. Celcom will deduct the value of Service used from the Customer’s

CelcomDigi Prepaid 5G Biru Plan at the rates stipulated above and/or as

may be imposed by Celcom from time to time without prior notice.

3.3. The rates for International Roaming, International Direct Dial (IDD) and

Value-Added Services (VAS) are as published on CelcomDigi’s official

website here.

4. Free Basic Internet

4.1. CelcomDigi Prepaid 5G Biru Plan comes with free basic Internet that is

subject to the monthly Fair Usage Policy of 500MB with a speed up to

64kbps (“Free Basic Internet”).

4.2. The Customer may continue to enjoy the Free Basic Internet as long as

their account validity is still active. If the Customer’s account validity is

inactive, the Free Basic Internet will be temporarily disconnected until the

account is reactivated.

4.3. Any unused quota from the Free Basic Internet is not entitled to carry

forward and will be forfeited.

4.4. This Free Basic Internet will be refreshed every first of the month.

5. Credit Expiry/Validity

5.1. The Customer’s prepaid credit or airtime balance can only be used when

their CelcomDigi Prepaid 5G Biru accounts are active. To keep the

CelcomDigi Prepaid 5G Biru account active, the Customer is required to

perform a credit reload or subscribe to a Monthly Pass or a One-Time Pass

or purchase of an Extra Credit Validity. Any prepaid credit or balance in the

CelcomDigi Prepaid 5G Biru account cannot be exchanged or redeemed

for cash.

5.2. The preloaded airtime and validity period for each starter pack is as

follows:

Starter Pack

SIM Type

Starter

Pack RRP

Bundled

Credits

Validity

Period

CelcomDigi Prepaid

5G Biru (A04)

Preloaded

MSISDN

RM10

RM6

5 days

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CelcomDigi Prepaid

5G Biru (A05)

Preloaded

MSISDN

RM5

RM0

5 days

5.3. Upon expiry of the validity period, the Customer will have sixty (60) days

to reactivate the account, failing which their mobile number or account will

be automatically terminated without any further notice.

6. Account Lifecycle

6.1. Subscription to a Monthly Pass, or subscription to a One-Time Pass, or

purchase of an Extra Credit Validity or perform a credit reload for Prepaid

services will determine the number of active-days to make calls, SMS, and

access to the internet (“Active Period”).

6.2. After the end of the Active Period, Customers can only receive incoming

calls and SMS until the next subscription up or sixty (60) days from the end

of Active Period, whichever is earlier (“Credit Grace Period”). During the

Credit Grace Period, all or any balance from unutilised prepaid credit

and/or unutilised mobile internet data will be suspended from usage until

the account is reactivated via credit reload, subscription of a Monthly Pass

or One-Time Pass or purchase of an Extra Credit Validity.

6.3. Customers must perform a credit reload, subscribe to a Monthly Pass or

One-Time Pass to resume full Service(s) of the Plan before the end of the

Credit Grace Period. Failure to do so before the end of the Credit Grace

Period will result in termination of the Plan and any untilised prepaid credit

will be forfeited.

6.4.

Lifecycle Status

Description

Active Period

(Follows Internet

subscription

validity)

Prepaid account will be activated when a CelcomDigi

Prepaid subscriber: 

• Performs a credit reload to prepaid account, thus

extending its account validity or

• Subscribes to any CelcomDigi Prepaid 5G Biru

Monthly Plan or One-Time Pass. This is attributed to

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Always Active feature which streamlines both

account validity and Internet validity upon Internet

subscription

• Purchase an Extra Credit Validity

Grace Period

(60 days) 

CelcomDigi Prepaid account will go into grace period upon

expiry of account validity.

The grace period serves as an interval for CelcomDigi

Prepaid subscribers to perform a credit reload, purchase an

Extra Validity Extension, subscribe to a new or renew

Internet plan subscription upon expiry.

During grace period, subscribers can continue to receive

incoming voice calls and SMS, but cannot make any

originating voice calls, send SMS or consume mobile data.

To reactive a prepaid account in grace period, subscribers

are required to perform a credit reload of any amount or

purchase an Extra Validity Extension.

Termination

CelcomDigi Prepaid account will be terminated once the

Grace Period is lapsed. Subsequently, the prepaid account

number (MSISDN) will be recycled upon termination of

Prepaid account.

7. Change of Plan

7.1. Existing Celcom Prepaid customers of any prepaid plan can request for a

change of plan from existing Celcom Prepaid rate plans to CelcomDigi

Prepaid 5G Biru Plan via

7.1.1. UMB *118*1#

7.1.2. SMS 28882

7.1.3. In-store (via PULSE)

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7.1.4. eStore

7.2. The Change of Plan process is free of charge.

7.3. Upon successful change to CelcomDigi Prepaid 5G Biru Plan:

7.3.1. Customers are not allowed to change back to their original plan.

7.3.2. Customers’ original plan’s account lifecycle active period will be

carried forward to CelcomDigi Prepaid 5G Biru.

7.3.3. Customers’ Credit Balance or any outstanding Credit Advance will

be carried forward to CelcomDigi Prepaid 5G Biru.

7.3.4. The Grace Period will be reset to 60 days.

7.3.5. Customers are only entitled to carry forward selected CelcomDigi

Prepaid 5G Biru internet plans and other presubscribed remaining

internet plan validity and quota balance will be forfeited.

8. Reload and Validity Period

8.1. Customer’s CelcomDigi Prepaid 5G Biru account validity will be extended

(days) upon every successful reload based on the following Reload Amount

and Credit Validity Period table.

8.2.

Reload Amount

Reload Amount (After SST 6%)

Credit Validity

Period

Malaysian

Non-Malaysian

RM5

RM4.72

5 days

RM10

RM9.43

10 days

RM30

RM28.30

30 days

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RM50

RM47.17

50 days

RM100

RM94.34

100 days

RM200

RM188.68

200 days

Note: Minimum reload denomination is RM5 and maximum is RM200

- The Customer will receive credit based on reload amount after Service Tax 6%

(SST)

- Non-Malaysian will be subjected to 6% SST

8.3. Each reload amount Credit Validity period (days) extension will be effective

from the date of Customer’s successful of reload individually and will not

be accumulative.

8.4. No change of the Customer’s existing validity period if the Credit Validity

extension of the reload is shorter than the existing validity period or before

Customer’s CelcomDigi Prepaid 5G Biru account Grace period end date.

8.5. The Customer will be notified via SMS on the new credit validity period

upon successful reload.

8.6. Customers can only maintain up to RM1,000 credit balance in their

CelcomDigi Prepaid 5G Biru account at any point of time.

9. Auto Reload via Celcom Life app

9.1. The Auto Reload Service shall take effect on the date of Customer’s

successful sign-up of the Auto Reload Service and shall continue to be in

force until terminated in accordance with the Terms and Conditions.

9.2. The Auto Reload Service shall be applicable to all Celcom Prepaid

customers who subscribe to the Auto Reload Service for credit reload

purposes (“Customer”).

9.3. Customers can subscribe for and unsubscribe from the Auto Reload

Service via Celcom Life app.

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9.4. Celcom may, at its discretion, allow the reload to be paid through a third-

party credit or charge card (“Auto Reload Service”) subject to the Terms

and Conditions of the Auto Reload.

9.5. If the Customer chose to register for the Auto Reload, the Customer shall

be responsible for informing Celcom immediately via Celcom Life app or

Celcom Contact Centre if their devices, credit or charge card is lost, stolen,

expired or terminated or if they want to unsubscribe from the Auto-Reload

feature.

9.6. By registering for the Auto Reload Service, the Customer authorises

Celcom to verify the information provided by the Customer with the credit

card issuer or any third party as may be necessary, including but not limited

to, forwarding other details to the card issuer, financial institution and

other relevant parties for and in connection with the Auto Reload Service.

9.7. The credit cards or debit cards accepted by Celcom for the Auto Reload

Service are Visa card or MasterCard issued by financial institutions/banks

incorporated in Malaysia.

9.8. Customer may choose options for the reload amount and selection of date

for the Auto Reload Service as below.

Preferred Date

Between the 1st and the 28th of the month

Reload Amount

o RM5

o RM10

o RM15

o RM20

o RM30

o RM50

o RM100

Terms & Conditions: CelcomDigi Prepaid 5G Biru Plan

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10. Validity Extension

10.1. Validity Extension shall be applicable to all Celcom Prepaid customers who

purchase of an Extra Credit Validity.

10.2.

Extra Credit Validity

Price

Validity

RM1 for 1 Day

RM1

1 day

RM2 for 3 Days

RM2

3 days

RM8 for 15 Days

RM8

15 days

10.3. The Customer can subscribe to any of the respective Validity Extension via

any of the following manners:

10.3.1. UMB *118*3# and follow the instructions therein; or

10.3.2. Celcom Life App.

10.4. Upon each successful Subscription, the Customer shall receive an SMS

notification from Celcom to notify on the successful Subscription under the

respective Validity Extension.

10.5. Upon successful Subscription, the Customer shall receive the respective

validity based on the subscription on top of Customer current credit

validity.

10.5.1. Prepaid account - status active

Example: Credit expiry on 5

September 2024. Subscribe to Validity

Extension RM1 for 1 Day on 1

September 2024. New credit expiry

will be on 6

September 2024

10.5.2. Prepaid account - status expired

Example: Credit expiry on 31

August 2024. Subscribe to Validity

Extension RM1 for 1 Day on 1

September 2024. New credit expiry

will be on 2

September 2024

Terms & Conditions: CelcomDigi Prepaid 5G Biru Plan

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10.5.3. Multiple Subscription

Example: Credit expiry on 31

August 2024. Subscribe to Validity

Extension RM1 for 1 Day on 1

September 2024. New credit expiry

will be on 1

September 2024.

Then subscribe to another Validity Extension RM2 for 3 Days on the

same day, 1

September 2024. New credit expiry will be on 4

September 2024.

10.6. This Validity Extension is a one-time subscription and does not have an

auto-renewal feature.

10.7. Multiple subscription of Validity Extensions are allowed.

11. Internet Plans

11.1. The Internet Pass in the table listed per clause 11.2 shall be applicable for

new CelcomDigi Prepaid 5G Biru customers. New CelcomDigi Prepaid 5G

Biru customers may subscribe to any of the following Internet Plans:

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11.2. Monthly Pass

Internet

Plan

Price

Base

Quota

(5G/4G)

Unlimited

Quota*

(5G/4G)

Bundled

Content

Hotspot

(5G/4G)

Calls

Validity

Renewal

Feature

5G 25

(Unlimited)

RM25

15GB

(100mbps)

Unlimited

(1mbps)

3GB

(100mbps)

Unlimited

All Net

30 days

Auto

Renewal

5G 35

(Unlimited)

RM35

Unlimited

(3mbps)

3GB

(3mbps)

RM0.30/

min

30 days

Auto

Renewal

5G 39

(Unlimited)

RM39

55GB

(100mbps)

Unlimited

(3mbps)

3GB

(100mbps)

Unlimited

All Net

30 days

Auto

Renewal

5G 39

(High Speed)

RM39

75GB

(100mbps)

6GB

(100mbps)

Unlimited

All Net

30 days

Auto

Renewal

SpeedStream

VIU 44

RM44

55GB

(100mbps)

Unlimited

(3mbps)

VIU

Premium

Access

3GB

(100mbps

)

Unlimited

All Net

30 days

Auto

Renewal

SpeedStream

IQIYI 47

RM47

55GB

(100mbps)

Unlimited

(3mbps)

IQIYI

Standard

VIP

Access

3GB

(100mbps)

Unlimited

All Net

30 days

Auto

Renewal

5G 49

(Unlimited)

RM49

85GB

(100mbps)

Unlimited

(3mbps)

6GB

(100mbps)

Unlimited

All Net

30 days

Auto

Renewal

5G 69

(Unlimited)

RM69

125GB

(100mbps)

Unlimited

(3mbps)

10GB

(100mbps)

Unlimited

All Net

30 days

Auto

Renewal

11.2.1. Note:

11.2.1.1. Unutilised quota will not be carried forward and will expire

on the respective expiry of the subscription

11.2.1.2. Base Quota (4G/5G) is high-speed internet.

11.2.1.3. Tethering/hotspot is not enabled for Internet usages under

Base Quota (4G/5G).

11.2.1.4. Customers need to be on a 5G capable, supported and

enabled mobile device with updated software version, with a

4G LTE enabled SIM, within the 5G network coverage areas

to enjoy 5G. Customers who are located outside the 5G

network coverage areas will continue to enjoy undisrupted

4G connectivity on Celcom’s network.

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11.2.1.5. The Monthly Pass is available for use within Malaysia and is

not extended to roaming usage.

11.2.1.6. Unlimited Quota* (4G/5G) is subjected to the Fair Usage

Policy. Upon full utilization of the Fair Usage Policy, internet

usages will be deducted from the Free Basic Internet.

11.2.2. The Customer can subscribe to any of the respective Monthly

Passes via any of the following manners (“Subscription”):

11.2.2.1. UMB *118*2# and follow the instructions therein; or

11.2.2.2. Celcom Life app; or

11.2.2.3. Any authorized Celcom and Digi dealers.

11.2.3. Upon each successful Subscription, the Customer shall receive an

SMS notification from Celcom to notify on the successful

Subscription upon which the Customer can start to enjoy the

Monthly Pass immediately afterwards.

11.2.4. Customers can check the validity period and/or available quota

balance of the Monthly Pass via the Celcom Life app or by dialling

*118*2*4# for direct dial UMB from the Customer’s mobile phone.

11.2.5. Upon expiry of the validity period of the Monthly Pass, the

Subscription shall be renewed automatically. The Customer will be

informed via SMS prior to the auto-renewal to notify them of the

option to opt out from the Subscription.

11.2.6. Pursuant to the above clause, the Customer can opt out from the

Monthly Pass Subscription via the Celcom Life app or UMB menu

*118*2*5# and follow the instructions therein.

11.2.7. Auto-Renewal

11.2.7.1. Auto Renewal is when previous subscribed Monthly Pass will

always continue to be subscribed with sufficient Credit

Balance for Monthly Pass charges deduction.

11.2.7.2. Auto Renewal is applied to all Monthly Passes stated under

clause 11.2 passes.

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11.2.7.3. Multiple subscriptions of the Monthly Passes stated under

clause 11.2, the Auto Renewal will be applied for the newest

subscription only. The existing Monthly Pass will be removed

upon expiry.

11.2.8. iQiyi Standard VIP Access (“VIP Access”)

11.2.8.1. The Customer who subscribes to the iQiyi bundled Monthly

Pass stated under clause 11.2 herein will be able to enjoy VIP

Access on iQiyi's mobile application for 30 days starting from

the Monthly Pass subscription date.

11.2.8.2. Multiple subscriptions of iQiyi bundled Monthly Pass that

come with iQIYI VIP access during the validity period are not

allowed.

11.2.9. VIU Premium Access (“VIP Access”)

11.2.9.1. The Customer who subscribes to the selected Monthly Pass

stated under clause 11.2 herein will be able to enjoy VIP

Access on VIU's mobile application for 30 days starting from

the Monthly Pass subscription date.

11.2.9.2. Multiple subscriptions of VIU bundled Monthly Pass that

come with VIU VIP access during the validity period are not

allowed.

11.3. Quota Top Up

11.3.1. If Customer require more Internet Quota upon fully utilizing the

Base Quota (4G/5G), they may purchase the following Quota Top

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Up by performing direct dial via UMB menu as per instructions

provided hereunder or via the Celcom Life app:

Category

Price

Quota (5G/4G)

Validity

Hourly

RM1

Unlimited*

1 Hour

RM2

Unlimited Video Streaming

6 Hours

Daily

RM3

3GB

1 Day

RM6

9GB

3 Days

RM6

Unlimited Video Streaming

1 Day

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RM8

1,000GB

3 Days

Weekly

RM12

20GB

7 Days

RM14

2,000GB

9 Days

RM15

Unlimited (6mbps) & Calls + 2GB

Hotspot

7 Days

Monthly

RM24.90

StreamMORE* Disney+ Hotstar

(Basic) + 10GB

30 days

RM59.00

SpeedStream* Disney+ Hotstar

(Basic) + 55GB + Unlimited

(3Mbps) & Calls + 3GB Hotspot

30 days

* Please refer here for the Terms and Conditionsfor the Terms and Conditions

11.4.1. Note:

11.4.1.1. Data rollover is not applicable for One-Time Passes

11.4.1.2. One-Time Passes are high-speed internet

11.4.1.3. Customers need to be on a 5G capable, supported and

enabled mobile device with updated software version, with a

4G LTE enabled SIM, within the 5G network coverage areas

to enjoy 5G. Customers who are located outside the 5G

network coverage areas will continue to enjoy undisrupted

4G connectivity on Celcom’s network.

11.4.1.4. The One-Time Pass is available for use within Malaysia and is

not extended to roaming usage.

11.4.1.5. Unlimited Quota* (4G/5G) is subjected to the Fair Usage

Policy. Upon full utilization of the Fair Usage Policy, internet

usages will be deducted from the Free Basic Internet.

11.4.2. The Customer can subscribe to the respective Passes via any of the

following manners (“Subscription”):

11.4.2.1. UMB *118*2# and follow the instructions therein; or

11.4.2.2. Celcom Life app

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11.4.3. Upon each successful Subscription, the Customer shall receive an

SMS notification from Celcom to notify on the successful

Subscription upon which the Customer can start to enjoy the One-

Time Pass immediately afterwards.

11.4.4. Customer can check the validity period and/or available balance of

the One-Time Pass via the Celcom Life App or by

dialing *118*2*4# for direct dial UMB from the Customer’s mobile

phone.

11.5. Multiple Subscriptions

11.5.1. Monthly Pass: Customers are allowed to subscribe for more than

one Monthly Pass. Both the existing and new Monthly Pass will co-

exist and have its respective expiry date based on the subscription

date. However, only the new Monthly Pass will be auto renewed,

and the existing Monthly Pass will be removed upon expiry. The

internet quota consumption for the Monthly Passes will be

prioritised according to the Monthly Pass expiry date. Any unutilized

internet quota will be forfeited if the Monthly Internet Pass has

been removed.

11.5.2. Quota Top Up: There is no limit on the number of Quota Top Up

purchase. Both the existing and new Quota Top Up will follow the

expiry date of the Monthly Pass. Any unutilized quota will be

forfeited upon expiry of the Monthly Pass or Quota Top Up.

11.5.3. One-Time Pass: There is no limit on the number of One-Time Pass

purchase. Both the existing and new One-Time Pass will co-exist

and have its respective expiry date based on the subscription date.

The internet consumption for the One-Time Pass will be prioritised

according to the individual One-Time Pass expiry date. Any

unutilised internet quota will be forfeited upon expiry of the One-

Time Pass.

12. Unlimited Pass Fair Usage Policy (“FUP”) for Internet Quota

12.1. The Customer who subscribes to any of the CelcomDigi Prepaid 5G Biru

Internet passes stated herein is subject to the Fair Usage Policy (“FUP”) of

the unlimited internet quota.

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12.2. The FUP varies for each weekly and monthly passes which is 20GB for

weekly passes and 80GB for monthly passes.

12.3. The speed limit varies for each pass as stated herein under clause 11.2.

12.4. Upon full utilisation of the FUP, the speed will be reduced to 512kbps until

the Internet Pass expires.

12.5. Once the Customer has fully utilised the Additional Internet Quota

purchased, the Customer’s data usage shall be throttled to the speed of

64KBps.

13. Unlimited Calls to all Network

13.1. The Customer who subscribes to any of the Monthly Passes stated herein

will enjoy the Unlimited Calls subject to the validity period of the Monthly

Passes under clause 11.2.

13.2. The Unlimited Calls apply to all networks and for domestic usages only (i.e.

within Malaysian networks) excluding video calls, calls to toll-free numbers,

or numbers with special charges (i.e. 1-300/1-800/600, 121, TM100,

1MOCC, IDD calls to Singapore & IDD/border calls to Brunei).

13.3. This Plan is for standard person-to-person calls or texts and not for any

commercial and/or non-personal usage. Non-standard usage includes but

not limited to non-multiple simultaneous calling, conference calling, re-

supply, call centre usage, telemarketing, bulk messaging, application-to-

person communication, continuously call forwarding, auto-dialling,

machine-to-machine communication (including using your SIM card in any

other devices), Cellular Trunking Units (CTUs), or any other activity Celcom

considers to be non-standard usage. Excessive, commercial and/or non-

personal usage may be subjected to pay-per-use call rates.

14. Fair Usage Policy

The Customer’s use of the Service shall be subject to the terms and conditions of

Celcom’s Fair Usage Policy which is posted here. Celcom reserves the right to

manage the Customer’s allocated bandwidth including but not limited to

reducing/throttling the surf speed, interrupt, suspend, cancel, limit the right of

access, or terminate the Customer’s bandwidth to the internet service in

accordance with Celcom’s Fair Usage Policy.