Terms & Conditions: Contract Add-Ons
DG00202
Contract Add-Ons
The full terms and conditions of the use of the selected products and/or services are as set
out at http://digi.my/tnc ("General Terms"), including the Data Protection Obligations as set
out at http://digi.my/dataprotection together with Digi's Privacy Statement as set out at
http://digi.my/privacystatement; all of which form an integral part of full terms and
conditions of the said products and/or services (collectively, the "Terms and Conditions").
The Terms and Conditions are also accessible via Digi's website at
http://www.digi.com.my. All terms and reference used herein shall be the same as the
General Terms unless otherwise defined.
1. General
1.1. Digi provides Add-on deals to Customers who opt to add on a 12-month or
24-month contract (“Contract”) to his/her Principal or Supplementary Line(s)
subscribed under a Digi Postpaid plan (“Plan”), subject to eligibility and
availability herein provided Contract Offerings.
1.2. Types of Contract Offerings:
1.2.1. PhoneFreedom 365 (PF365)
1.2.2. Pakej PowerJimat
1.2.3. Normal Contract
1.2.4. Internet Top-Up
1.2.5. Digital Service Rebate
1.2.6. Roam Like Home
1.2.7. Digi Mobile Broadband
More details on each Contract Offering are set out further below.
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1.3. All benefits derived from the Contract Offering must be utilised within the
same bill cycle unless stated otherwise. For the avoidance of doubt, any
benefit derived from the Contract Offering will not roll over to the next bill
cycle unless otherwise stated in these Terms and Conditions. .
1.4. Except expressly provided under these Terms and Conditions, the benefits
derived from the Contract Offering are not eligible for transfer or sharing
between Principal to Supplementary, Principal to Principal or Supplementary
to Supplementary Lines.
1.5. Digi may assign or transfer any of its rights, title and interest to receive
payments from the Customer under these Terms and Conditions without any
prior consent of the Customer. An email notification will be sent to the
Customer should there be any assignment or transfer of the payment
receivables or any part thereof to a third party.
1.6. The terms and conditions here (“Terms and Conditions”) shall be read
together with:
1.6.1. the Digi Postpaid terms and conditions, in particular the section on
Add-Ons (Contract); and
1.6.2. the ‘All General Terms and Conditions’, including but not limited to
Privacy Notice, Fair Usage Policy and account management, all of
which the Customer hereby agrees to be bound by. The terms and
words used in the Terms and Conditions here shall bear the same
definition and meaning as stated in the ‘All General Terms and
Conditions’.
1.7. Digi reserves the right to vary, delete or add to any of these Terms and
Conditions, alter, cancel, terminate or suspend the Contract Offering and/or
any part thereof without any prior notice and without any liability at any time
upon its sole and absolute discretion without having to assign any reasons
whatsoever. Digi makes no representation or warranty over the quality,
condition, usability or ecacy of the Contract Offerings.
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2. Tenure
2.1. Depending on the Contract Offering selected, Customer agrees and shall commit to
a 12-month or 24-month contract (“Term”) commencing from the registration date
of the Contract.
2.2. At the expiration of the Term, the Customer may opt to:
2.2.1. Renew the Contract for a further Term on the same or updated terms and
conditions as Digi may prescribe;
2.2.2. Select a new Contract Offering, subject to eligibility and availability of the
material time; or
2.2.3. Not renew the Contract and continue using the regular Services under Digi
Postpaid.
Digi shall be entitled to renew the Contract as is should the Customer omit to
exercise his/her option by the expiration of the Term.
2.3. All successful registration of a Contract Offering cannot be cancelled and Digi shall
not be liable for a refund under any circumstances whatsoever.
2.4. During the Term, the Customer may opt to change from one Contract Offering to
another (“Change(s)”) subject to the following terms:
2.4.1. Changes are permitted only from the Data Offering to the Services Offering,
and vice versa;
2.4.2. No Changes are applicable for Device Offerings;
2.4.3. Changes are only permitted after Customers have enjoyed a Contract Offering
for a period of at least three (3) months;
2.4.4. Notwithstanding a Change, the Term shall remain unchanged;
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2.4.5. Upon a Change taking effect, all existing benefits derived from the previous
Contract Offering shall be forfeited;
2.4.6. Digi reserves the right to charge an administrative fee for each Change
performed.
2.5. During the Term, the Customer may opt to upgrade his/her Plan to a higher value
plan (“Change of Plan”). The terms of the Contract will remain unchanged after the
Change of Plan. For the avoidance of doubt, the Customer is not allowed to
downgrade the existing Plan to a lower value plan.
3. Eligibility
3.1. The Contract Offerings are eligible to new and existing Digi Postpaid
Customers. For existing Digi Postpaid Customers, Customers are required to
undertake a change of plan to be eligible for the Contract Offerings.
3.2. A Customer can register up to a maximum of one (1) Contract for each
Principal and Supplementary Line.
3.3. The eligibility for a specific Contract Offering is dependent on the Plan
subscribed by the Customer, as illustrated in the table below. For the
avoidance of doubt, eligibility shall always be assessed in the name of the
Customer registered under the Principal Line.
Principal Lines
Supplementary Lines
Contract
Offering
Digi
Postp
aid 40
Digi
Postp
aid 60
Digi
Postp
aid 90
Digi
Postp
aid
120
Digi
Postp
aid
150
Digi
Postp
aid 40
Digi
Postp
aid 60
Digi
Postp
aid 90
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Pakej
PowerJim
at
X
X
X
X
X
X
X
PhoneFree
dom 365
X
X
X
Normal
Contract
X
X
X
X
X
Internet
Digital
Service
Rebate
X
X
X
X
Roam Like
Home
X
X
Digi Mobile
Broadband
X
X
X
X
X
Microsoft
Oce 365
3.4. Digi shall have the sole and absolute discretion to accept and/or reject a
Customer’s application to this subscription service.
4. Fees and Charges
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4.1. The Customer shall, upon the submission of his/her application for registration of
the Contract, pay Digi the Advance Payment and/or Deposit and such other fees,
charges and taxes as required by Digi.
4.2. For the duration of the Term, the Customer is responsible for all the monthly fee
and charges related and applicable to the specific Contract Offering. The
applicable monthly fees payable by the Customer are illustrated as follows. Charges
published are exclusive of all applicable taxes including Service Tax:
5. Termination
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5.1. All requests for termination must be completed at selected Digi Stores and Digi
Store Express only.
5.2. The Customer must complete payment of all outstanding fees owed by the
Customer to Digi before termination is allowed.
5.3. Early Termination is defined as:
5.3.1. Termination of the Contract before the expiration of the Term.
5.3.2. Termination based on either below scenarios:
5.3.2.a.Port out to other operators and/or terminate the Contract; or
5.3.2.b.Downgrade, suspend or terminate of Postpaid Plan subscribed under this
Contract.
5.4. Early Termination is subject to a termination fee. The Customer is liable to pay the
fee amount as illustrated in the table below, including all outstanding amount owed
by the Customer to Digi:
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5.5. The termination fee will be charged during point of sale (POS) during the Early
Termination process at selected Digi Stores and Digi Store Express. Otherwise, the
Customer will receive the amount charged to the bill.
5.6. Digi reserves the absolute right to suspend, block and/or terminate the Plan,
Contract Offering and/or device without compensation or prior notice as a result of
a breach of the Terms and Conditions, or other related terms and conditions; where
fraud is suspected or found to have been committed; or failure to make payment
for two (2) consecutive months or any other period as may be reasonably
determined by Digi from time to time. Digi’s rights here are in addition to and
without prejudice to any other rights that it has.
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Add-on Deals (Contract)
1. PhoneFreedom 365
1.1. General
1.1.1. This Contract Offering is a mobile device offering which requires the Customer
to subscribe to a 24-month Contract (referred as “PF365 Plan” for purposes of
this section) offered to Customers who meet the eligibility criteria. The
Customer hereby consents to Digi to undertake all necessary checks to
determine Customer’s eligibility.
1.1.2. This Contract Offering is offered to all new and existing subscribers of Digi
Postpaid Plan with the following requirements to be met during registration:
1.1.2.1. Customer must be present with the original NRIC upon registration;
1.1.2.2. Biometric thumbprint scan must match the NRIC thumbprint to qualify for
registration;
1.1.2.3. Credit card auto-billing subscription must be active throughout the
contract period; and
1.1.2.4. For Port In customers, the last three (3) months bill of the current operator
must be submitted during registration.
1.1.3. PF365 Plan is restricted to one (1) Customer with a valid original NRIC for up to
maximum three (3) registration only according to the principal plan eligibility as
per below:
Principal Line
Digi
Postpaid
60DS
Digi
Postpaid
90DS
Digi
Postpaid
120DS
Digi Postpaid
150DS
PhoneFreedom
365 Eligibility
1
3
3
3
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1.1.4. Only Malaysians may apply the PF365 Plan.
1.1.5. For customers, who choose a credit card as the payment option, auto-billing
will be mandatory.
1.1.6. All registrations must be completed at any participating Digi Store, Digi Store
Express and Digi Online Stores.
1.1.7. All successful registration at Digi Store, Digi Store Express and Digi Online
Stores cannot be cancelled. No refund will be entertained and penalty is
imposed for customers with existing contracts.
1.1.8. Customers who are on Digi Postpaid Plans (with supplementary mobile line) or
existing PhoneFreedom 365 contract will need to walk into any Digi Store or
Digi Store Express to sign up, change or re-contract a PF365 Plan.
1.1.9. The monthly payment under the PF365 Plan consists of (a) payment for the
device (“Device Payment Monthly Price”); and (b) the Postpaid Plan (“Mobile
Service Plan”). Advance Payment may be applicable in accordance with checks
on Customer’s eligibility.
1.2. Digi Store Online Purchases
1.2.1. Eligible customers for PF365 Plans are entitled to sign up only one (1) Mobile
Device per NRIC from Digi Store Online.
1.2.2. For purchases made via Digi Store Online, both the Device Payment Monthly
Price and monthly Mobile Service Plan fee will be activated immediately once
the transaction is successfully processed during pre-order or while the Mobile
Device is being delivered.
1.2.3. For port-in customers, plan and device Advance Payment are applicable upon
checkout via Digi Store Online.
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1.2.4. Customers must not have any overdue bills before proceeding to make a
purchase on Digi Store Online.
1.3. Miscellaneous
1.3.1. Electronic Delivery: The Customer expressly and knowingly agree and consent
to permit Digi (including any third party vendor, or representative through
which we provide services under this Device Subscription Agreement) to make
disclosures and provide notices to the Customer in electronic form, including
but not limited to e-mail and text messaging, instead of providing such notices
and disclosures in hardcopy by post mail. The Customer consents and agrees
that the Customer's agreement herein shall relate to all forms, disclosures, and
notices required under applicable law and shall remain valid until such time as
the Customer may exercise the Customer's right to revoke this consent by
notifying Digi.
1.3.2. Manufacturer's Warranty: The Customer accept and acknowledge that the
Device is subject to the Device manufacturer's standard warranty and we shall
not be responsible and/or liable for the Device and/or for any loss and/or
damage whatsoever suffered by the Customer and/or any other party in
respect of the Device. Digi is not responsible for replacing Customer’s Device
or any part thereof that is lost, stolen, damaged or defective which is not
covered under the manufacturer's warranty. The Customer shall be responsible
for the repair and maintenance of the Device. Should a defect or fault fall
within the ambit of the manufacturer's warranty, repairs shall be subject to the
applicable warranty issued by the Device manufacturer.
2. Pakej PowerJimat
2.1. This Contract Offering is a mobile device bundle where Customer will pay a
determined upfront amount and subscribe to a 12-month Contract, for the use of a
mobile device provided by Digi. The upfront amount and monthly fee commitment
shall depend on the mobile device selection. All mobile devices are subject to
availability.
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2.2. Both Malaysians and non-Malaysians are eligible to subscribe to the Device Offering
subject to eligibility which Digi may determine from time to time.
2.3. All registrations must be completed at any participating Digi Store, Digi Store
Express, Digi Dealer and Digi Online Stores.
2.4. All successful registration at Digi Store, Digi Store Express, Digi Dealer and Digi
Online Stores cannot be cancelled. No refund will be entertained and penalty is
imposed for customers with existing contracts.
3. Normal Contract
3.1. This Contract Offering is a mobile device bundle where Customer will pay a
determined upfront amount and subscribe to a 24-month Contract, for the use of a
mobile device provided by Digi. The upfront amount and monthly fee commitment
shall depend on the mobile device selection. All mobile devices are subject to
availability.
3.2. Both Malaysians and non-Malaysians are eligible to subscribe to the Device Offering
subject to eligibility which Digi may determine from time to time.
3.3. All registrations must be completed at any participating Digi Store and Digi Store
Express.
3.4. All successful registration at Digi Store and Digi Store Express cannot be
cancelled. No refund will be entertained and penalty is imposed for customers with
existing contracts.
4. Internet Top-Up
4.1. This Contract Offering allows Customers to enjoy additional Mobile Internet Data
every month when Customer subscribes for a 12-month Contract.
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4.2. The Internet Top-Up will be automatically provisioned to customers every month
and will begin upon the registration of the Contract. Any applicable charges for this
Contract Offering shall be automatically charged to bill.
4.3. Customers subscribed to this Contract Offering shall be eligible to purchase on
demand the Add-On for Internet Top-Up.
4.4. The additional Mobile Internet Data provided under this Contract Offering is subject
to Digi Postpaid terms and conditions, in particular the section on Mobile Internet
Quota Allocation.
4.5. In the event that customers are eligible for unlimited data and hotspot offering as
part of internet top-up with contract, customer’s hotspot usages are limited to
10Mbps and only 3 devices at any point of time and peer to peer downloads is
capped at 64kbps.
4.6. Fair Usage Policy applies to the Unlimited Internet & Unlimited Hotspot add-on
quota. If the Customer's usage exceeds Digi's fair usage limit of 999GB per month,
the Customer’s internet usage will be automatically be switched to their next
available bucket, which may be chargeable, and/or the Customer's internet access
will be limited and switched to 2G speed until the start of the following bill cycle or
subscription.
4.7. In respect of the Customers who are in violation of Digi’s Fair Usage Policy, Digi
may, at its option and discretion, take any responsive action including, but not
limited to, having the Customer's bandwidth managed, Digi Internet Services
suspended or terminated (with or without notice as Digi considers appropriate).
Digi reserves the right to review its Fair Usage Policy at any time without prior
notice.
5. Digital Service Rebate
5.1. This Contract Offering offers a rebate of up to RM15 from Google Play, Apple App
Store and EasyAdd platform (excluding RGG) (“Rebate”) when Customer subscribes
for a 12-month Contract.
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5.2. Rebate will be applicable to Customers who subscribes to digital services for
Google Play, Apple App Store and EasyAdd platform (excluding RGG) via his/her
Postpaid Line.
5.3. The digital services transaction (“Transaction”) needs to be done via Digi Operator
Billing (DOB) in order for the Rebate to be successful.
5.4. If the value of the Transaction is higher than the value of the Rebate, Customer will
be liable to pay the difference to perform the Transaction. If the value of the
Transaction is lower than the value of the Rebate, the difference shall be forfeited
and Digi will not be liable to refund the difference, or carry forward the same for the
Customer.
5.5. Total rebate will be calculated each respective billing month.
5.6. The Rebate shall only apply to the Digital Services subscription fee excluding any
Service Tax. Customers are required to fully pay the Service Tax incurred from the
digital subscriptions.
6. Roam Like Home
6.1. This Contract Offering allows Customers to enjoy a discounted or free bundle
combination of fixed roaming voice minutes and Mobile Internet/data roaming
quota by subscribing for a 12-month Contract.
6.2. Standard domestic charges shall continue to apply in accordance with the
Customer’s Digi Postpaid Plan.
6.3. Unless stated otherwise, the general terms and conditions for Roam Like Home
shall apply to this Contract Offering. For more details on roaming, please click here.
6.4. Roaming voice minutes included in this Contract Offering is only applicable for
roaming voice calls from the Customer’s Digi Postpaid Line with participating
countries and network:-
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6.4.1. to a Malaysian mobile number or a Malaysian fixed-line number (Roaming Call
Home);
6.4.2. to a mobile/fixed line number of the visiting participating country (Roaming
Call Local); and
6.4.3. Receiving calls while you are in the participating country.
7. Digi Mobile Broadband
7.1. This Contract Offering allows Customers to enjoy one (1) Broadband Monthly 45
Supplementary Line free of charge when subscribing for a 12-month Contract.
7.2. For a limited time period, this contract offering allows Customers to enjoy one (1)
Broadband Monthly 65 Supplementary Line free of charge when subscribing for a
12-month Contract.
7.3. Unless stated otherwise, the general terms and conditions for Digi Broadband
Plans shall apply to this Contract Offering. For more details on Digi Mobile
Broadband, please click here.
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