CelcomDigi Prepaid 5G Kuning Plan

Terms & Conditions: <CelcomDigi Prepaid 5G Kuning Plan>

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This CelcomDigi Prepaid 5G Kuning Plan (“Plan”) is a prepaid plan made available by Digi

Telecommunications Sdn. Bhd. (Company No. 199001009711 (201283-M)) (“Digi”)

subject to the terms and conditions provided herein.

The full terms and conditions of the use of the selected products and/or services is

subject to the Digi General Terms and Conditions (“General Terms and Conditions”),

Digi’s Privacy Notice / Data Protection Statement and Data Protection Obligations / Fair

Usage Policy found on Digi’s website at Digi Privacy Noticeall of which form an integral

part of full terms and conditions of the products and/or services (collectively referred to

as the “Terms and Conditions”).

All terms and references used herein shall be the same as the General Terms and

Conditions unless otherwise defined. You acknowledge that you have read and fully

understood these Terms and Conditions.

Digi.

• Where application services are bundled with the Plan, Digi reserves the sole and

absolute right to cease, alter or suspend or substitute the application services

bundled offerings at any time without prior notice. For the avoidance of doubt,

such alteration, cancellation, termination or suspension by Digi does not entitle

the Customers to any claim or compensation against Digi (in cash or in kind) for

any and all loss or damage suffered or incurred by the Customers as a direct or

indirect result of the act of alteration, cancellation, termination or suspension.

• Digi shall not be responsible in any way in the event that the Customer’s

subscription of the Plan was activated by a third party without his/her consent.

Digi shall not refund nor compensate the Customer in any manner whatsoever in

such situations.

• Digi reserves the rights at its absolute discretion without liability to vary, delete or

add to any of these Terms and Conditions, including but not limited to any feature

for the Plans, from time to time without prior notice to the Customer as it deems

fit. Continued use of this Plan and/or service following any changes to these

Terms and Conditions constitutes an acceptance to those changes (if any).

Customer accepts to be responsible for regularly reviewing information on the

Plan at https://www.celcomdigi.com.

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• Digi reserves the right to make any alteration or changes to the Terms and

Conditions or any part thereof or suspend the Subscription or any part thereof

without prior notice and Digi shall not be liable to the Customers for any loss or

inconvenience resulting therefrom.

1. Eligibility

1.1. This plan is eligible for new Digi Prepaid activation customers, Mobile

Number Portability (MNP) customers or customers requesting for change

rate plan from other Digi Prepaid Plans.

1.2. To use any of the Prepaid Mobile Services, the Customer must be at least

twelve (12) years old.

1.3. Customers are only allowed to register for the Service a maximum of five

(5) Digi Prepaid accounts.

2. Registration

To register for the CelcomDigi Prepaid 5G Kuning Plan starter pack(s), Customers

shall provide an original copy of their National Registration Identification Card

(NRIC), passport, MyPR, MyKAS, iKAD or IMM13/IMMP to Digi or Digi’s

appointed dealer. The Customer’s CelcomDigi Prepaid 5G Kuning Plan account

shall be deemed successfully registered upon receipt of a confirmation SMS from

Digi.

3. Plan Rates

3.1. The following rates shall apply to the CelcomDigi Prepaid 5G Kuning Plans:

Type of Service

Condition

Rate (RM)

Voice Call

To all networks within

Malaysia

30sen/min

(60 sec/Block)

Video Call

To all networks within

Malaysia

30sen/min

(60 sec/Block)

SMS

To all networks within

Malaysia

20sen/SMS

MMS

To all networks within

Malaysia

50sen/SMS

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Basic Internet (Data)

Only for active line

500MB/month

(Speed at 64kbps)

3.2. Digi will deduct the value of Service used from the Customer’s CelcomDigi

Prepaid 5G Kuning Plan at the rates stipulated above and/or as may be

imposed by Digi from time to time without prior notice.

3.3. The rates for International Roaming, International Direct Dial (IDD) and

Value-Added Services (VAS) are as published on Digi’s official website

here.

4. Free Basic Internet

4.1. CelcomDigi Prepaid 5G Kuning Plan comes with free basic Internet that is

subject to the monthly Fair Usage Policy of 500MB with a speed of up to

64kbps (“Free Basic Internet”).

4.2. The Customer may continue to enjoy the Free Basic Internet as long as their

account validity is still active. If the Customer’s account validity is inactive,

the Free Basic Internet will be temporarily disconnected until the account is

reactivated.

4.3. Any unused quota from the Free Basic Internet is not entitled to carry

forward and will be forfeited.

4.4. This Free Basic Internet will be refreshed every first of the month.

5. Credit Expiry/Validity

5.1. The Customer’s prepaid credit or airtime balance can only be used when

their CelcomDigi Prepaid 5G Kuning accounts are active. To keep the

CelcomDigi Prepaid 5G Kuning account active, the Customer is required to

perform a credit reload or subscribe to a Monthly Pass or a One-Time Pass

or a Super Long Life. Any prepaid credit or balance in the CelcomDigi

Prepaid 5G Kuning account cannot be exchanged or redeemed for cash.

5.2. The preloaded airtime and validity period for each starter pack is as

follows:

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Starter Pack

SIM Type

Starter

Pack RRP

Bundled

Credits

Internet

Pass

Validity

Period

CelcomDigi

Prepaid 5G

Kuning (A03)

Preloaded

MSISDN

RM10

RM0

10GB

3 days

5.3. Upon expiry of the validity period, the Customer will have sixty (60) days

to reactivate the account, failing which their mobile number or account will

be automatically terminated without any further notice.

6. Account Lifecycle

6.1. Subscription to a Monthly Pass, or subscription to a One-Time Pass, or

purchase a Super Long Life or perform a Credit Reload for Prepaid services

will determine the number of active-days to make calls, SMS, and access to

the internet (“Active Period”).

6.2. After the end of the Active Period, Customers can only receive incoming

calls and SMS until the next subscription up or sixty (60) days from the end

of Active Period, whichever is earlier (“Credit Grace Period”). During the

Credit Grace Period, all or any balance from unutilised prepaid credit and/or

unutilised mobile internet data will be suspended from usage until the

account is reactivated via credit reload, subscription of a Monthly Pass or

One-Time Pass or purchase of a Super Long Life.

6.3. Customers must perform a credit reload, subscribe to a Monthly Pass or

One-Time Pass or purchase a Super Long Life to resume full Service(s) of

the Plan before the end of the Credit Grace Period. Failure to do so before

the end of the Credit Grace Period will result in termination of the Plan and

any untilised prepaid credit will be forfeited.

6.4.

Lifecycle Status

Description

Active Period

(Follows Internet

Prepaid account will be activated when a CelcomDigi

Prepaid subscriber: 

Terms & Conditions: <CelcomDigi Prepaid 5G Kuning Plan>

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subscription

validity)

• Performs a credit reload to prepaid account, thus

extending its account validity or

• Subscribes to any CelcomDigi Prepaid 5G Kuning

Monthly Plan or One-Time Pass. This is attributed to

Always Active feature which streamlines both

account validity and Internet validity upon Internet

subscription

• Purchase a Super Long Life

Grace Period

(60 days) 

CelcomDigi Prepaid account will go into grace period upon

expiry of account validity.

The grace period serves as an interval for CelcomDigi

Prepaid subscribers to perform a credit reload, purchase a

Super Long Life, subscribe to a new or renew Internet plan

subscription upon expiry.

During grace period, subscribers can continue to receive

incoming voice calls and SMS, but cannot make any

originating voice calls, send SMS or consume mobile data.

To reactive a prepaid account in grace period, subscribers

are required to perform a credit reload of any amount.

Termination

CelcomDigi Prepaid account will be terminated once the

Grace Period is lapsed. Subsequently, the prepaid account

number (MSISDN) will be recycled upon termination of

Prepaid account.

7. Change of Plan

7.1. Existing Digi Prepaid customers of any prepaid plan can request for a

change of plan from existing DigiPrepaid rate plans to CelcomDigi Prepaid

5G Kuning Plan via:

7.1.1. UMB *128*1

7.1.2. In-store

7.2. The Change of Plan process is free of charge.

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7.3. Upon successful change to CelcomDigi Prepaid 5G Kuning Plan:

7.3.1. Customers are not allowed to change back to their original plan.

7.3.2. Customers’ original plan’s account lifecycle active period will be

carried forward to CelcomDigi Prepaid 5G Kuning.

7.3.3. Customers’ Credit Balance or any outstanding Talktime Advance will

be carried forward to CelcomDigi Prepaid 5G Kuning.

7.3.4. The Grace Period will be reset to 60 days.

7.3.5. Customers are only entitled to carry forward selected CelcomDigi

Prepaid 5G Kuning internet plans and other presubscribed remaining

internet plan validity and quota balance will be forfeited.

8. Reload and Validity Period

8.1. Customer’s CelcomDigi Prepaid 5G Kuning account validity will be

extended (days) upon every successful reload based on the following

Reload Amount and Credit Validity Period table.

8.2.

Reload Amount

Reload Amount (After SST 6%)

Credit Validity

Period

Malaysian

Non-Malaysian

RM5

RM4.72

5 days

RM10

RM9.43

10 days

RM30

RM28.30

30 days

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RM50

RM47.17

50 days

RM100

RM94.34

120 days

RM150

RM141.51

120 days

RM200

RM188.68

120 days

RM300

RM283.02

120 days

Note: Minimum reload denomination is RM5 and maximum is RM300

- The Customer will receive credit based on reload amount after Service Tax 6%

(SST)

- Non-Malaysian will be subjected to 6% SST

8.3. Each reload amount Credit Validity period (days) extension will be effective

from the date of Customer’s successful of reload individually and will not

be accumulative.

8.4. No change of the Customer’s existing validity period if the Credit Validity

extension of the reload is shorter than the existing validity period or before

Customer’s CelcomDigi Prepaid 5G Kuning account Grace period end date.

8.5. The Customer will be notified on the new credit validity period upon

successful reload.

8.6. Customer can only maintain up to RM1,000 credit balance in his

CelcomDigi Prepaid 5G Kuning account at any point of time.

9. Super Long Life Validity Extension

9.1. Super Long Life validity extension shall be applicable to all Digi Prepaid

customers who subscribe to the Super Long Life extensions.

9.2.

Super Long Life

Price

Validity

RM1 for 1 Day

RM1

1 day

RM108 for 365 Days

RM108

365 days

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9.3. The Customer can subscribe to any of the respective Super Long Life

validity extension via any of the following manners:

9.3.1. UMB *118*3# and follow the instructions therein; or

9.3.2. MyDigi App.

9.4. Upon each successful Subscription, the Customer will be notified by Digi

upon the successful purchase of the respective Super Long Life.

9.5. Upon successful purchase, the credit validity of the Customer will be

extended from the date of purchase.

9.5.1. Prepaid account - status active

9.5.1.1. Example 1: Credit expiry on 5

September 2024.

Subscribe to Validity Extension RM1 for 1 Day on 1

September 2024. New credit expiry remains on 5

September 2024.

9.5.1.2. Example 2: Credit expiry on 5

September 2024.

Subscribe to Validity Extension RM108 for 365 Days on

September 2024. New credit expiry will be on 31st

August 2025.

9.5.2. Prepaid account - status expired

Example: Credit expiry on 31

August 2024. Subscribe to Validity

Extension RM1 for 1 Day on 1

September 2024. New credit expiry

will be on 2

September 2024.

9.6. This Validity Extension is a One-Time subscription and does not have an

auto-renewal feature.

10. Internet Plans

10.1. The Internet Pass in the table listed per clause 10.2 shall be applicable for

new CelcomDigi Prepaid 5G Kuning customers. New CelcomDigi Prepaid

5G Kuning customers may subscribe to any of the following Internet Plans:

10.2. Monthly Pass

Terms & Conditions: <CelcomDigi Prepaid 5G Kuning Plan>

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Internet

Plan

Price

Base

Quota

(5G/4G)

Unlimited

Quota*

(5G/4G)

Hotspot

(5G/4G)

Calls

Validity

Auto

Renewal

5G 25

(High

Speed)

RM25

30GB

(100mbps)

6GB

(100mbps)

Unlimited

All Net

30 days

✓

5G 29

(High

Speed)

RM29

35GB

(100mbps)

6GB

(3mbps)

Unlimited

All Net

30 days

✓

5G 35

(Unlimited)

RM35

Unlimited

(3mbps)

3GB

(100mbps)

RM0.30/min

30 days

✓

5G 39

(High

Speed)

RM39

75GB

(100mbps)

6GB

(100mbps)

Unlimited

All Net

30 days

✓

5G 39

(Unlimited)

RM39

55GB

(100mbps)

Unlimited

(3mbps)

3GB

(100mbps)

Unlimited

All Net

30 days

✓

5G 49

(High

Speed)

RM49

105GB

(100mbps)

10GB

(100mbps)

Unlimited

All Net

30 days

✓

5G 69

(High

Speed)

RM69

155GB

(100mbps)

15GB

(100mbps)

Unlimited

All Net

30 days

✓

10.2.1. Note:

10.2.1.1. Unutilised quota will not be carried forward and will expire

on the respective expiry of the subscription.

10.2.1.2. Base Quota (4G/5G) is high-speed internet.

10.2.1.3. Tethering/hotspot is not enabled for Internet usages under

Base Quota (4G/5G).

10.2.1.4. Customers need to be on a 5G capable, supported and enabled

mobile device with updated software version, with a 4G LTE

enabled SIM, within the 5G network coverage areas to enjoy

5G. Customers who are located outside the 5G network

coverage areas will continue to enjoy undisrupted 4G

connectivity on Digi’s network.

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10.2.1.5. The Monthly Pass is available for use within Malaysia and is

not extended to roaming usage.

10.2.1.6. Unlimited Quota* (4G/5G) is subjected to the Fair Usage

Policy. Upon full utilization of the Fair Usage Policy, internet

usages will be deducted from the Free Basic Internet.

10.2.2. The Customer can subscribe to any of the respective Monthly

Passes via any of the following manners (“Subscription”):

10.2.2.1. UMB *118*2# and follow the instructions therein; or

10.2.2.2. MyDigi app; or

10.2.2.3. Any authorized Celcom and Digi dealers.

10.2.3. Upon each successful Subscription, the Customer shall receive an

SMS notification from Digi to notify on the successful Subscription

upon which the Customer can start to enjoy the Monthly Pass

immediately afterwards.

10.2.4. Customers can check the validity period and/or available quota

balance of the Monthly Pass via the MyDigi app or by dialling

*118*2*4# for direct dial UMB from the Customer’s mobile phone.

10.2.5. Upon expiry of the validity period of the Monthly Pass, the

Subscription shall be renewed automatically. The Customer will be

informed via SMS prior to the auto-renewal to notify them of the

option to opt out from the Subscription.

10.2.6. Pursuant to the above clause, the Customer can opt out from the

Monthly Pass Subscription via the MyDigi app or UMB menu

*118*2*5# and follow the instructions therein.

10.2.7. Auto-Renewal

10.2.7.1. Auto Renewal is when previous subscribed Monthly Pass will

always continue to be subscribed with sufficient Credit

Balance for Monthly Pass charges deduction.

10.2.7.2. Auto renewal is applied to all Monthly Passes stated under

clause 10.2 passes as below:

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10.2.7.3. Multiple subscriptions of the Monthly Passes at any point of

time is not allowed as stated under clause 10.5.1.

10.3. Quota Top Up

10.3.1. If Customer require more Internet Quota upon fully utilizing the

Base Quota (4G/5G), they may purchase the following Quota Top

Up by performing direct dial via UMB menu as per instructions

provided hereunder or via MyDigi app:

Category

Price

Quota (5G/4G)

Validity

Hourly

RM1

Unlimited*

1 Hour

RM2

100GB

3 Hours

RM2

100GB Video Streaming

4 Hours

Daily

RM3

3GB

1 Day

RM6

9GB

3 Days

RM8

1,000GB

3 Days

Weekly

RM12

20GB

7 Days

RM14

2,000GB

9 Days

RM15

Unlimited (6mbps) & Calls + 2GB

Hotspot

7 Days

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Monthly

RM24.90

StreamMORE* Disney+ Hotstar

(Basic) + 10GB

30 days

RM59.00

SpeedStream* Disney+ Hotstar

(Basic) + 55GB + Unlimited

(3Mbps) & Calls + 3GB Hotspot

30 days

*Please refer here for the Terms and Conditions.

10.4.1. Note:

10.4.1.1. Data rollover is not applicable for One-Time Passes

10.4.1.2. One-Time Passes are high-speed internet

10.4.1.3. Customers need to be on a 5G capable, supported and enabled

mobile device with updated software version, with a 4G LTE

enabled SIM, within the 5G network coverage areas to enjoy

5G. Customers who are located outside the 5G network

coverage areas will continue to enjoy undisrupted 4G

connectivity on the Digi network.

10.4.1.4. The One-Time Pass is available for use within Malaysia and is

not extended to roaming usage.

10.4.1.5. Unlimited Quota* (4G/5G) is subjected to the Fair Usage

Policy. Upon full utilization of the Fair Usage Policy, internet

usages will be deducted from the Free Basic Internet.

10.4.2. The Customer can subscribe to the respective Passes via any of the

following manners (“Subscription”):

10.4.2.1. UMB *118*2# and follow the instructions therein; or

10.4.2.2. MyDigi app

10.4.3. Upon each successful Subscription, the Customer shall receive an

SMS notification from Digi to notify on the successful Subscription

upon which the Customer can start to enjoy the One-Time Pass

immediately afterwards.

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10.4.4. Customer can check the validity period and/or available balance of

the One-Time Pass via the MyDigi App or by dialing *118*2*4# for

direct dial UMB from the Customer’s mobile phone.

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10.5. Multiple Subscriptions

10.5.1. Monthly Pass: Customers are not allowed to subscribe for more than

one Monthly Pass at any point of time. The existing Monthly Pass will

be unsubscribed and the remaining validity and quota balance (if any)

will be forfeited if Customer subscribes to a new Monthly Pass.

10.5.2. Quota Top Up: There is no limit on the number of Quota Top Up

purchase. Both the existing and new Quota Top Up will follow the

expiry date of the Monthly Pass. Any unutilised quota (if any) will be

forfeited upon expiry of the Monthly Pass or Quota Top Up.

10.5.3. One-Time Pass: There is no limit on the number of One-Time Pass

purchase. Both the existing and new One-Time Pass will co-exist and

have its respective expire date based on the subscription date. The

internet consumption for the One-Time Pass will be prioritised

according to the individual One-Time Pass expiry date. Any unutilised

internet quota (if any) will be forfeited upon expiry of the One-Time

Pass.

11. Unlimited Pass Fair Usage Policy (“FUP”) for Internet Quota

11.1. The Customer who subscribes to any of the CelcomDigi Prepaid 5G Kuning

Internet passes stated herein is subject to the Fair Usage Policy (“FUP”) of

the unlimited internet quota.

11.2. The FUP varies for each weekly and monthly passes which is 20GB for

weekly passes and 80GB for monthly passes.

11.3. The speed limit varies for each pass as stated herein under clause 10.2.

11.4. Upon full utilisation of the FUP, the speed will be reduced to 512kbps until

the Internet Pass expires.

11.5. Once the Customer has fully utilised the Additional Internet Quota

purchased, the Customer’s data usage shall be throttled to the speed of

64KBps.

12. Unlimited Calls to all Network

12.1. The Customer who subscribes to any of the Monthly Passes stated herein

will enjoy the Unlimited Calls subject to the validity period of the Monthly

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Passes under clause 10.2.

12.2. The Unlimited Calls apply to all networks and for domestic usages only (i.e.

within Malaysian networks) excluding video calls, calls to toll-free numbers,

or numbers with special charges (i.e. 1-300/1-800/600, 121, TM100,

1MOCC, IDD calls to Singapore & IDD/border calls to Brunei).

12.3. This Plan is for standard person-to-person calls or texts and not for any

commercial and/or non-personal usage. Non-standard usage includes but

not limited to non-multiple simultaneous calling, conference calling, re-

supply, call centre usage, telemarketing, bulk messaging, application-to-

person communication, continuously call forwarding, auto-dialling,

machine-to-machine communication (including using your SIM card in any

other devices), Cellular Trunking Units (CTUs), or any other activity Digi

considers to be non-standard usage. Excessive, commercial and/or non-

personal usage may be subjected to pay-per-use call rates.

13. Fair Usage Policy

The Customer’s use of the Service shall be subject to the terms and conditions of

Digi's Fair Usage Policy which is posted on https://www.digi.com.my/tnc/general.

Digi reserves the right to manage the Customer’s allocated bandwidth including

but not limited to reducing/throttling the surf speed, interrupt, suspend, cancel,

limit the right of access, or terminate the Customer’s bandwidth to the internet

service in accordance with Digi's Fair Usage Policy.