Complaints against the regulators
The Complaints Scheme is a joint scheme used by the FCA, PRA and the Bank of England.
To find out more about how and why we use personal information as part of our
complaints handling process and who to contact if you have any queries, please see our
privacy notices: FCA’s privacy notice and the Bank of England’s privacy notice (which is
available on its website).
Please use this form to tell us about your complaint. For information on what types of
complaint we can consider see our webpage.
Please complete all of the boxes below (those marked with an asterisk are mandatory).
Your details
Surname
First Name
Title
If you are an 'Approved Person'
what is your individual
reference number?
If you are complaining on behalf
of a firm, what is the firm's name?
If you are complaining on behalf
of a firm, what is its firm
reference number?
Address
Postcode
Email Address
Telephone No.
About your complaint
dd/mm/yy
dd/mm/yy
Today’s date
Date when issue arose
Date when you first became
aware of the circumstances
giving rise to your complaint
Do you want to authorise
another person to act on
your behalf?
If so, please provide their
name and contact details,
including email address.
(You can change this at any
point by contacting us)
Your circumstances
Have you made a complaint
to the regulators before (FCA/
PRA/Bank of England)? If so,
please tell us the reference
number(s) assigned to your
case(s)
Do you have a disability or
any practical needs where we
(the FCA) could help by
making adjustments, for
example using large print,
braille or a different language?
Tell us about your complaint about us. What happened?
How have you been affected by the FCA's actions - financially or otherwise?
dd/mm/yy
Where to send this form:
[email protected] or alternatively
Complaints against the regulators, 12 Endeavour Square, London E20 1JN
Tell us what you think the FCA has done wrong.
What, if any, other steps have you taken to try and resolve the matter? (e.g. made a
complaint to the Financial Ombudsman Service or a claim to the Financial Services
Compensation Scheme)
If you have taken any further steps, what has been the outcome? (e.g. compensation or
apology received)
How do you want the regulator(s) (FCA, PRA or Bank of England) to put things right?
