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h. The Mortgage Creditor shall, within 7 days after Debtor’s Counsel has submitted the
Debtor’s Prepared Package and any additional required documentation to the Portal:
1. Acknowledge receipt of the information on the Portal;
2. Provide on the Portal all contact information of the representative in charge of the
Debtor’s account
3. Assign to the Portal the Mortgage Creditor’s designated counsel;
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and
4. Notify Debtor’s Counsel of any additional or updated information required to process the
application.
i. The Mortgage Creditor shall have a total of 120 days from entry of the Order to respond to
the Loss Mitigation request by advising on all means of Loss Mitigation, including mortgage
modification, or verify a denial.
j. If necessary, any party may request, or the Court may direct, the ex parte appointment of a
mediator to facilitate discussions and resolve disputes raised by the parties. In such instance,
the no look fee discussed in paragraph m below may be increased. Costs for a mediator shall
not, without Court order, exceed $300.00 per 1 hour session, and shall be equally divided and
paid in advance of the session by the parties. In the event a mediator is appointed, the
mediator shall have 7 days to register to the Portal at no cost. Once registered, Debtor’s
Counsel shall assign said mediator to the account on the Portal so that said mediator may
review the file and have access to the account on the Portal. Each mediation session shall be
conducted via telephone on a conference call established by Debtor’s Counsel, and last no
longer than one hour. Debtor’s Counsel shall publish the phone number to the Portal not
later than 3 days before the scheduled mediation. An expedited hearing may be requested by
any party on issues not resolved by mediation.
k. The Mortgage Creditor is obligated to inform the Court, the Debtor, Debtor’s Counsel, and
any participating co-borrower or obligor within 7 days if the loan is sold or securitized to
another company during the Loss Mitigation/Mortgage Modification process. The transferee
or servicer of the loan shall be advised of these requirements by the original Mortgage
Creditor and shall be bound by all prior orders, agreements, forms, and documentation. The
transferee or servicer shall register for the Portal within 7 days and the Mortgage Creditor
shall transfer the Portal account to the transferee so that transferee may review all previously
submitted transmissions and continue with the process.
l. Upon acceptance of the Debtor in a Trial Period Plan, Debtor’s Counsel shall timely submit a
proposed order according to Exhibit L for consideration and approval by the Court.
m. Counsel assisting the Debtor with the Loss Mitigation/Mortgage Modification Program shall
be permitted to charge an attorney’s fee for services provided under the Loss
Mitigation/Mortgage Modification Program. In Chapter 13 cases, a $1500 no-look fee shall
be allowed in addition to the no-look fee established under the Guidelines for compensation
for professionals, with $1000 of that fee allowed to be distributed in the initial distribution by
the Trustee or paid directly by the Debtor from post petition income. Alternatively, an
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The Mortgage Creditor’s designated counsel shall be the attorney who files a notice of appearance in the
case or any motion, objection or other document on behalf of the Mortgage Creditor to ensure timely responses to
inquiries from the Court.