Markvision Enterprise Release Notes (1.6) Support Statements

Markvision Enterprise Release Notes (1.6)

Support Statements

System Requirements

Operating Systems

Browsers

Databases

Firebird (included)

Microsoft SQL Server (not included)

Languages

Supported Models (oldest to newest)

New and Noteworthy

Known Issues

Upgrading to 1.6

Upgrading to 1.6 from versions prior to 1.2 (LDAP)

Error#:2032 when accessing MVE client

Temporary

Permanent

Setting color print permissions

Support Statements

System Requirements

● CPU

○

Minimum: 1 physical 2GHz (Hyper-Threaded/Dual Core)

○

Suggested: 1+ physical 3+ GHz (Hyper-Threaded/Dual Core+)

● RAM

○

Minimum: 1 GB

○

Suggested: 2GB+

● Single network interface card

● Storage space: 60 GB

● Screen resolution: 1024x768 or greater

Operating Systems

It is expected the Operating System will have the latest patches/updates installed.

● Windows

○

32-bit

■

Windows XP

■

Windows XP via VMWare ESX 3.5 U5

■

Windows XP via VMWare vSphere 4 U1

■

Windows Server 2003 R2

■

Windows Server 2003 R2 via VMWare ESX 3.5 U5

■

Windows Server 2003 R2 via VMWare vSphere 4 U1

■

Windows 7

■

Windows 7 via VMWare ESX 3.5 U5

■

Windows 7 via VMWare vSphere 4 U1

○

64-bit

■

Windows XP

■

Windows XP via VMWare ESX 3.5 U5

■

Windows XP via VMWare vSphere 4 U1

■

Windows Server 2003 R2

■

Windows Server 2003 R2 via VMWare ESX 3.5 U5

■

Windows Server 2003 R2 via VMWare vSphere 4 U1

■

Windows 7

■

Windows 7 via VMWare ESX 3.5 U5

■

Windows 7 via VMWare vSphere 4 U1

■

Windows Server 2008 R2 (aka Windows 7 Server)

■

Windows Server 2008 R2 (aka Windows 7 Server) via VMWare ESX 3.5

■

Windows Server 2008 R2 (aka Windows 7 Server) via VMWare vSphere

4 U1

Browsers

It is expected the Browser will have the latest patches/updates installed. It must also have the

latest version of both Adobe Flash Player (to run the client) and Adobe Reader (to view reports).

● Microsoft Internet Explorer 7.x

● Microsoft Internet Explorer 8.x

● Microsoft Internet Explorer 9.x

● Mozilla FireFox 3.6.x

● Apple Safari 4.x

● Apple Safari 5.0 (all platforms)

● Apple Safari 5.1 (Mac only)

Databases

Firebird (included)

● 32-bit

Microsoft SQL Server (not included)

It is expected the database will have the latest patches/updates installed.

● 32-bit

○

2005

○

2008

Languages

1. English

2. French

3. Italian

4. German

5. Spanish

6. Brazilian Portuguese

7. Simplified Chinese

Supported Models (oldest to newest)

The following table lists the models supported by MarkVision Enterprise. The second column

indicates models that support the Security Policy. The third column indicates models that

support a limited number of security settings. These devices do not support :

• The Access Controls, Security Templates, and Miscellaneous Settings sections of the

security policy settings

• The Embedded Web Server Remote Management access control

• The user name, realm, password and PIN communication credentials

Model Security Policy Limited Security

T642/T644 with 4600 MFP X

T640/T642/T644 X

W840 X

C520/C522/C524 X

C920 X

X850/X852/X854 X

X644/X646

X642 X

C770/C772 X

C772 with 4600 MFP X

E350/E352

E250

E450

C530/C532/C534 X

C780/C782 X

C930/C935 X

X940/X945 X

C780/C782 with 4600 MFP X

T650/T652/T654 X

C734/C736 X

E260

C540/C542/C544/C546

X658 X

X734/X736/X738 X

X543/X544/X546

X264/X363/X364

E360

E460/E462 X

X463/X464/X466 X

C792 X

X654/X656 X

X651/X652 X

W850 X

X860/X862/X864 X

X792 X

T656 X

C925 X

X925 X

Forms Printer 2580/2581/2590/2591

C950 X

X950/X952/X954 X

6500e X

X548 X

Pro5500 Series X

Pro710 Series X

Pro910 Series X

Pro4000 Series X

X746/X748 X

C746 X

C748 X

MS810 Ln/MS811Mn /MS812 Hn

MS 810 Lne/ MS812 Hne X

CS310/CS410

CS510 X

MS310/MS410/MS510

MS610 X

New and Noteworthy

● General

○ Added support for :

■ CS310/CS410/CS510

■ MS310/MS410/MS510/MS610

■ MS810 Ln/MS811Mn /MS812

○ Upgraded Java Runtime Environment to version 7

○ Updates to the User’s Guide

○ Installation program has been updated. Do not install an older version over the

newer version.

○ New installer resolves an issue where the installer would stop responding on

Windows 7 at times. (DE3869)

● Policies

○ Security

■ C746 security policy fully supported.

Known Issues

Upgrading to 1.6

● Policies out of conformance will be marked as having an unknown conformance state

after upgrading. Users will need to execute policy conformance operations for these

devices.

● Unresolved active alert conditions will be removed during the upgrade. As a result,

devices with active alerts prior to the upgrade will no longer be in an active alert state

after the upgrade.

Upgrading to 1.6 from versions prior to 1.2 (LDAP)

● LDAP configuration will be lost due to a major overhaul of the feature.

Error#:2032 when accessing MVE client

● The MVE client is an Adobe Flash application. Adobe requires internet access for

the first execution of an Adobe Flash application. Workstations or networks without

internet access will not be able to run the MVE client. If internet access can be granted

temporarily, the MVE client can be executed successfully the first time and will then

execute properly thereafter without further internet access.

● If you can allow temporary internet access to the client:

○ Add “*.local” to the exception list in the Proxy Server settings of the browser, to

give temporary internet access to load http://localhost:9788/mve.

● If you are unable to give temporary internet access to the client:

○ Adobe Flash Player (whether web installer or offline installer), needs internet

connection the first time you run the client after an installation. It will not work in

an intranet-only environment.

Temporary

● Asset Manager

○

Discovery

■

Re-discovery of an offline printer is not changing the state to MISSING

(DE838)

○

Audit

■ The state of the printer does not change when Hostname is changed

(DE898)

● Event Manager

■

N/A

● General

○

Scheduled Conformance Checks & Enforcements do not always show up in the

Active Tasks (DE911)

○

When prerequisites for SQL Server aren't met, the installer still installs without

any error messages (DE926)

● Policies

○

Enforcement

■

Cloning or enforcing a policy on an unrestricted printer that is

subsequently restricted, via the EWS, can result in a communications

failure. MVE will cache the LST session token that is negotiated with an

unrestricted device. When that device is then restricted, via the EWS, the

device will honor LST communications using the cached LST session

token but will not allow reading or writing of settings. This situation will not

occur if the device is restricted by MVE. (DE1449)

■

Device communication credentials were designed to be set only when

the security policy is successfully enforced. However, when any type of

policy is successfully enforced, the credentials will be set. (DE6489)

● Service Desk

○

Collect Current Status

■

A manual refresh must be done in order to see results of Collect Current

Status

○ The supplies table for the Lexmark 6500e in the Service Desk summary displays

null for the supply name. This is a firmware issue. A future firmware update will

be made available that corrects this. (DE6121)

○ Lexmark X950/X952/X954 will show duplicate Maintenance Kit entries in the

supply status. A future firmware update will be made available that corrects this.

(DE5614)

Permanent

● General

○ If you export log file in CSV format junk characters may be displayed. Excel

seems to expect csv files to be ANSI encoded. To resolve this problem use the

following work around :

■ Open the exported log file in NotePad

■ Save it as ANSI encoding - when you click File > 'Save As' look at the

bottom of the dialog and click ANSI in the drop down.The new file will

display correctly in Excel.

○

If a Task is dealing with a large number of printers, it might take longer than

expected to stop it, if the user chooses to do so. (DE923)

○

2032 Error when attempting to connect to the MarkVision server from the server

machine. If the PC where MVE is running has access to the intranet, but does

not have access to the internet, this error will occur. To correct the problem

add “*.local” to the exception list in the Proxy Server settings in your browser.

● Installation/Uninstallation

○ There are known limitations to running MVE and MarkVision Professional (MVP)

11.0+, simultaneously, on the same machine. When MVP is communicating

securely, via Lexmark Secure Transport (LST), there is a port conflict with the

LST being used by MVE. If MVP is already installed on the machine make sure it

is stopped before installing and using MVE. Once both are installed, only one can

be used at a time.

○ There are known limitations to running MVE and Lexmark Document Solution

Suite (LDSS) 4.x, simultaneously, on the same machine; due to the same LST

limitation mentioned in the preceeding note.

○ Uninstalling Markvision Enterprise (MVE) that has been configured to use MS

SQL Server will not drop created tables or databases. Administrators should

manually drop the MS SQL Server databases created (named FRAMEWORK,

MONITOR, and QUARTZ) after the uninstall.

● Asset Manager

○ Audit

■

Device Statistics

●

"install dates" are showing in the locale of the MVE server instead

of the locale of the printer (DE914)

● Policy

○ Due to limitations in Lexmark device firmware, in order for MVE to be able to

send files to a printer (Generic File Download & Firmware updates), the Firmware

Function Access Control must not be set (for PR models).

○ Due to limitations in Lexmark device firmware, in order for MVE to be able

to enforce policies on a printer, the NPA Network Adapter Setting Changes

Function Access Control must not be set.

● Service Desk

○ Picture of Printer

■ The Lexmark X264 does not support the “Tray Open/Close” events.

■ The Lexmark X464 does not support the “Tray Open/Close” events.

○ Supply status level percentages for a supply nearing end-of-life becomes less

accurate. The percentages retrieved from each device and each supply for that

device are dependent on how that device handles low supplies.

■ Example: When toner gets below a certain threshold on one device, that

device may simply return 1% remaining, while on a different device it may

return percentages that are below that threshold.

○ Lexmark C746 does not support the remote operator panel.

● Event Manager

○ Perceived duplicate alert emails. Depending on how the email body is set up

in MVE, the email could be seen as a duplicate. Email body can contain any

messages, including the printer's and alert's variables. If the variable(s) that

differentiate between alerts are omitted, then the email body will be the same.

This become more apparent with active conditions that triggers multiple alerts.

Users will see that one active condition has become active, but two emails are

received.

■ Example: waste toner bottle: nearly full. This condition will generate

two alerts. If user create the email body containing all the variables but

missing the alert.type, then the email body will be identical.

○ (DE976/PTR389550) A Lexmark C935 can send multiple alerts, seemingly for

the same, condition. For example, when registered for a 'Supply Low' alert

with 'On Active and Clear' option & the device enters a 'Black_Toner_Low'

condition, it issues four alerts, which are received by MVE:

■ Nov 15, 2010 5:38:29 PM ${configurationItem.ame} 10.195.7.106

Lexmark C930 Supply Low Black Toner Active Warning

■ Nov 15, 2010 5:38:34 PM ${configurationItem.ame} 10.195.7.106

Lexmark C930 Supply Low Black Toner Active InterventionRequired

■ Nov 15, 2010 5:38:41 PM ${configurationItem.ame} 10.195.7.106

Lexmark C930 Supply Low Black Toner Cleared Warning

■ Nov 15, 2010 5:38:41 PM ${configurationItem.ame} 10.195.7.106

Lexmark C930 Supply Low Black Toner Cleared InterventionRequired

MVE processes them correctly and separately.

○ (PTR389667) A Lexmark C935 will not issue a 'Close Door' alert.

○ (DE983/PTR389664/PTR389667) A Lexmark X792 will not issue a ‘Cover Open’

alert when the ADF cover is opened and closed.

○ Due to enhanced security restrictions in Windows Server 2003 & Windows

Server 2008, instances of Event Manager's Command Destination may fail. By

default the Lexmark MarkVision Enterprise Windows Service runs as the Local

System account. This seems to be the problem, as the OS returns a code of 128

(ERROR_WAIT_NO_CHILDREN). To remedy the situation, the Service must be

allowed to run as an Administrator; to do so, follow these steps:

■ Navigate to Control Panel->Administrative Tools->Services

■ Stop the 'Lexmark MarkVision Enterprise' service

■ Right click on 'Lexmark MarkVision Enterprise' service and click

on 'Properties'

■ Go to 'Log On' tab and enable 'This account:' radio button and enter

appropriate Administrator-level user credentials

■ Start the 'Lexmark MarkVision Enterprise' service

● Reports

○ If CSV output format is selected for report generation and the resulting CSV file

is imported into Excel or Open Office Calc, leading zeros and/or spaces may

be trimmed. This is a known issue with any CSV file import into a spreadsheet

application. For any all numeric field that contains leading zeros, Excel will trim

the zeros unless the field is prefixed with an equals sign prior to the double

quotation OR the user changes the type of the field during the import process.

However, if equals signs are prepended to fields, MVE will be violating accepted

CSV format conventions and may lose interoperability with other applications

using CSV data.

● Browsers

○ Due to the way Firefox 3.x, Internet Explorer 8 and possibly other browsers load

flash applications, it is not possible to force the initial focus to be on the password

textfield; the user has to click on the application to give it focus and have the

caret appear in the password field. This was not a problem with Internet Explorer

○ Due to the way Internet Explorer 7 and possibly other browsers handle shortcuts,

special care must be taken to use them within MVE. IE will not pass shortcut

key combinations it defines for itself (e.g. CTRL+A) on to Flash applications

running within it. To work around this, add the ALT key to the combination (e.g.

ALT+CTRL+A). IE does not define this combination so it is passed on to the

Flash application.

● Importing from MVP

●

In order to assign events to devices imported from MVP, you must run an Audit or

Collect Current Status in MVE on the devices prior to assigning the event. This will

allow MVE to collect enough information about the device to succesfully make the

assignment.

● Device Support

○ Lexmark

■ Due to firmware/hardware issues with the Forms 2580/2581/2590/2591

printers, if they boot up in the Not Ready state, MVE will be unable to

communicate with them. The problem being, the NIC cannot talk to the

printer when it's Not Ready so it cannot retrieve the Serial Number,

which MVE needs in order to successfully discover it. Once the NIC

can communicate with the printer, it will cache the Serial Number so

subsequent Not Ready states will not be an issue (until the next reboot).

The printer can come up in the Not Ready state for multiple reasons,

including if it is out of paper. Pressing the Ready button should remedy

the situation.

■ Due to a a firmware issue, across multiple models, MVE cannot discover

a printer whose SNMP Read Community Name contains a space. To

remedy this, make sure the latest firmware is being used. If it still does

not work, then the latest firmware does not contain this particular fix;

contact Lexmark.

○ Canon

■ Due to manufacturer restrictions, the Canon Color imageRUNNER C3200

does not make it's Controller Version (i.e. Firmware Revision), Marking

Technology, or Color Capability generally available in it's public MIB.

○ HP

■ Due to a firmware issue with the HP Color LaserJet 2550 series, it is not

possible to retrieve any Options data. Also, the device incorrectly reports

itself as being monochrome instead of color.

■ MVE will display Memory in both Capabilities and Options section for HP

models as the printer's HOST_RESOURCES MIB is being queried as part

of the Options setting during the audit. This MIB will give all the resources

(including RAM).

○ Xerox

■ The Xerox Phaser 3200MFP did not properly report its tray capacity in the

SNMP MIB for the one printer we tested against. The Xerox's SNMP MIB

reported that the capacity for the fixed input tray was 550 when the actual

capacity is 250.

Setting color print permissions

Markvision lets you restrict color printing for specific users on supported color printers on a

network. You can also closely monitor color printing usage and save color printing resources by

restricting color printing access.

Control user access to color printing by way of the following settings:

Hosts Table—Controls print permissions on a specific host computer, allowing you to override

user-level permissions on a specific host computer.

Users Table—Displays and controls access to color printing by User ID.

To restrict color printing for specific users or host computers, do this:

1. Create a new Print policy. For information about creating a policy, see the User's Guide.

2. From the Settings section, do the following:

· To control color print permissions on a host computer, select Color Print Permissions:

Hosts Table, and then click View.

a. Click +, and then in the Host Name field, type the host computer name.

b. Specify whether the host computer can print in color.

c. Specify whether the host computer can override user-level permissions.

d. Click Save & Add to continue adding other host computers, or click Save to return to the

Host Table settings.

· To control color print permissions by User ID, select Color Print Permissions: Users

Table, and then click View.

a. Click +, and then in the User Name field, type the user name.

b. Specify whether the user can print in color.

c. Click Save & Add to continue adding other host computers, or click Save to return to the

Users Table settings.

3. Save or cancel your new settings.

Note: The following tables illustrate some print permission setting scenarios.

User table settings examples

User ID Color Result

Mary On Mary can print color on any selected printer.

Bob Off Bob cannot print color on any selected printer.

Hosts table settings examples

Computer

(host)

name

Color Over-

ride

Result

MARYSPC On On A user logged on to Mary’s computer can print color

on any selected printer, regardless of the user print

permissions.

BOBSPC Off On A user logged on to Bob’s computer cannot print

color on any selected printer, regardless of the user

print permissions.

ANNSPC On Off A user logged on to Ann’s computer can print color

on any selected printer, unless that user’s User ID

is not granted color printing permissions in the User

Table.

JOHNSPC Off Off A user logged on to John’s computer will not be

able to print color jobs unless that user's User ID

is granted color printing permissions in the User

Table.