1. Fundamentals of the Group
1.1. Business Model
Since its foundation as a meal kit provider in 2011, HelloFresh continues to be a leading innovator in the food at home
industry. Over the past decade the Group has built a strong, trusted brand for providing personalized, home-delivered
meal solutions in numerous regions around the world. In addition to our most prominent brand, HelloFresh, the Group
also owns Chefs Plate, EveryPlate, Factor75, Green Chef and YouFoodz, providing personalized meal solutions to
7.22million active customers (in the three months ended 31 December 2021).
The mission of the Company is to change the way people eat forever, providing customers with a safe, convenient way
to enjoy fresh home cooked or fully-prepared meals with no planning and no shopping required. These are delivered
directly to customers’ homes, through an efficient centrally fulfilled operating model.
1.1.1 General Information
Founded in Berlin in 2011, HelloFresh was one of the first companies to offer meal kit solutions as they are known
today. Shortly after our two founders assembled the first meal kits in their kitchens, they quickly ramped up
operations to offer nationwide coverage in Germany, the Netherlands and the United Kingdom. Subsequently,
HelloFresh expanded to Austria, Australia, the contiguous United States, Belgium, Canada, Switzerland, Luxembourg,
France , New Zealand, Sweden, and Denmark. In 2021, HelloFresh started operations in Norway, Italy and Japan. With
operations in seventeen countries across four continents, HelloFresh has grown to become one of the largest players
globally in the meal kit market in terms of geographic coverage, revenue, and number of active customers.
HelloFresh’s business is managed based on two geographical regions which form our operating and reporting
segments: “International” and “USA”. International segment comprises our operations in Australia, Austria, Belgium,
Canada, Denmark, Germany, Italy, Japan, Luxembourg, France, the Netherlands, New Zealand, Norway, Sweden,
Switzerland, and the UK. The USA segment comprises our businesses in the United States of America (‘USA’).
1.1.2 Business Activities
Our business model differs from that of a retailer or grocer, as it rethinks the traditional food supply chain model. By
starting with the consumer and working upstream with a “pull model”, we largely eliminate the need for intermediaries
such as distributors or wholesalers. We work closely with our supplier network, many of who are local suppliers, to
ensure we can purchase the ingredients for our meal solutions on a just-in-time basis and in the required quantities. We
operate on a low inventory basis for perishable products. We in principle only order from our suppliers what we have
confirmed to sell to our customers. The ingredients for our meal kits, and ready-to-eat meals, are packed in our
refrigerated fulfilment centers that are expanded where possible to support our expected future growth. From there, our
food solutions are delivered using insulated packaging or refrigerated vehicles, which allow us to deliver the ingredients
with a high level of freshness.
In addition to the core meal kits, in BeNeLux and US, we also offer our customers a more comprehensive portfolio of
solution-oriented food through HelloFresh Market. There, we provide an extensive choice of add-on products, such as
desserts, soups, snacks and selected grocery items, like meat and dairy products. We also provide customers in certain
geographies with ready-to-eat meals in a primarily direct-to-consumer model.
Our core business processes are data and technology driven. Our customized suite of software tools allows us, for
example, to transform weekly menus into efficient ingredient purchasing decisions, and to feedback information about
pricing and availability into the menu planning. Our technology automatically sets up weekly schedules for both
production and delivery to our customers within their preferred delivery selection and provides us with data to further
improve our products and processes. Our technology platform also helps our marketing team to understand multiple
customer touch points, and to dynamically allocate our marketing budget across markets and channels. This allows us
to optimize customer profitability, i.e., projected profit contribution generated during the entire commercial
relationship with particular customer cohort, as compared to customer acquisition costs.
A Meal Kit Plan That Fits
Our value proposition rests on five pillars: great tasting healthy food; personalization; providing high value for money;
high convenience; and an enjoyable product experience. Our customers can pick a plan depending on their dietary
preferences, schedule and household size. Depending on the market, our customers can choose from among our two,
three, four or five-person food boxes. Our customers can select in most markets from 30 to 40 chef-designed recipes that
change on a weekly basis. Our dedicated team of chefs and dietitians curate a weekly menu which features new dishes
that on average take approximately thirty minutes to prepare. When creating new recipes and combining recipes into
15 HelloFresh SE Annual Report 2021