of full name and phone number, and/or full name and physical address in order to identify the subject
Apple account. Government or law enforcement officers may also provide a valid Apple Media Service
order number or a complete debit or credit card number associated with the Apple Media Service
purchase(s). A customer name in combination with these parameters may also be provided, but
customer name alone is insufficient to obtain information.
Please note: For data security purposes, when the legal process contains full credit, debit, DPAN or
Apple gift card numbers, the complete legal process, including attachments, should be transmitted in a
password-protected uneditable PDF and the password transmitted in a separate email. When legal
process contains 5 or more search parameters, please include the search parameters in a password-
protected editable document such as Numbers, Excel, Pages or Word. Apple will not download legal
process documents through any links provided in an email due to system security standards.
Additionally, providing a link to download the legal process will not be considered valid service of
process.
D. Apple Store Transactions
Point of Sale transactions are cash, credit/debit card, or gift card transactions that occur at an Apple
Store. Requests for Point of Sale records must include the complete credit/debit card number used
and may also include additional information such as date and time of transaction, amount, and items
purchased. Information regarding the type of card associated with a particular purchase, name of the
purchaser, email address, date/time of the transaction, amount of the transaction, and store location, if
available, may be obtained with a subpoena or greater legal process.
Requests for duplicate copies of receipts must include the retail transaction number associated with
the purchase(s) and, if available, they may be obtained with a subpoena or greater legal process.
Please note: For data security purposes, when the legal process contains full credit, debit, DPAN or
Apple gift card numbers, the complete legal process, including attachments, should be transmitted in a
password-protected uneditable PDF and the password transmitted in a separate email. When legal
process contains 5 or more search parameters, please include the search parameters in a password-
protected editable document such as Numbers, Excel, Pages or Word. Apple will not download legal
process documents through any links provided in an email due to system security standards.
Additionally, providing a link to download the legal process will not be considered valid service of
process.
E. Apple.com Orders
Apple maintains information regarding orders online at Apple.com, which may include name of the
purchaser, shipping address, telephone number, email address, product(s) purchased, purchase
amount, and IP address of the purchase. Requests for information pertaining to orders online at
Apple.com must include a complete credit/debit card number or an order number, or serial number of
the item purchased. A customer name in combination with these parameters may also be provided,
however customer name alone is insufficient to obtain information. Alternatively, requests for
information pertaining to orders online at Apple.com may include the relevant Apple ID/account email
address. If the Apple ID/account email address are unknown, Apple requires customer information in
the form of full name and phone number, and/or full name and physical address to identify the subject
Apple account. Purchase information for orders online at Apple.com, if available, may be obtained with
a subpoena or greater legal process.