Revision Date: June 15, 2022
Plan to Provide for the Deplanement of Passengers Following Excessive
Tarmac Delays
JFK does not own or operate any of the equipment needed to safely deplane passengers
from air carrier aircraft and is unable to independently provide resources for that purpose. In
2018, JFK contracted with an entity to provide supplemental equipment needed to safely
deplane passengers during Tarmac Delays. Additionally, we will provide a list of airlines,
ground handlers, fixed base operators and others who may have the necessary equipment
and personnel to safely deplane passengers to airlines as soon as practicable after receiving
requests from such airlines experiencing excessive tarmac delays at the contact number
listed above. We can also provide buses based on operational availability to assist airlines in
transporting passengers from remote aircraft parking locations to terminals. Requests for
buses should be directed to the Airport Operations Center (AOC) at (718) 244-8100.
Plan to Provide for the Sharing of Facilities and Make Gates Available in
an Emergency
The gates at John F. Kennedy International Airport are under exclusive lease to terminal
operators and are not controlled by the airport during those time periods when the tenant
airline is using or scheduled to use the gates. We have agreed with the terminal operators that
during severe weather events the Airport General Manager (or his designee) will have the ability
to direct terminals to move planes either to or away from available gates if certain criteria related
to gate availability is met.
If a pilot contacts the FAA in the Air Traffic Control Tower (ATCT), they will take prompt
action to assist aircraft movement to a terminal ramp or pre-coordinated area where a DOT
Tarmac Delay can be mitigated. If assistance is required, please ensure pilots transmit
“DOT TARMAC DELAY – TIME OUT SITUATION” to ATCT. This will expedite travel back
to a gate, hard stand or to a specific assigned area to disembark passengers. Airline staff
should follow PAPRICA procedures to accommodate passengers of aircraft held on the
airport’s surface for an extended period of time without an available gate or hardstand for
deplaning.
In the event that a gate/hardstand is unavailable or not projected to be available for a period
in excess of two (2) hours for domestic flights or three (3) hours for international flights,
Airlines will pro-actively initiate the following progressive steps in sequence:
1. Contact their Terminal Operators and declare “Tarmac Delay Time Out” and ask for
assistance with deplaning passengers.
2. If their Terminal Operator cannot accommodate, the Airline/Terminal Operator of the
delayed aircraft shall contact other Terminal Operators for use of an available gate
or hardstand spot.
3. In the event the other Terminal Operators are unable to provide a gate or hardstand,
the Airline/Terminal Operator handling that delayed aircraft shall contact JFK Airport
Operations Center (718-244-8100) to request use of Port Authority managed
property.