Jenn Plagman-Galvin
2017 Country Club Blvd
Ames, IA 50014
515-450-2463
EDUCATION
Expected 2016 Doctor of Philosophy, Educational Leadership and Policy Studies
Iowa State University; Ames, IA
Courses Taken: College Organization and Governance, Academic Issues & Cultures, Program
Evaluation and Assessment, Students in American Higher Education, Communication & Team
Building, and Governance, Politics & Policy, Independent Study (developed a 3-credit
undergraduate leadership class)
May 2001 Master of Public Administration/Nonprofit Management Emphasis
University of North Carolina at Charlotte; Charlotte, NC
Honors: Phi Kappa Phi, Pi Alpha Alpha, 4.00 GPA
May 1996 Bachelor of Science, Journalism & Mass Communication/ Business Minor
Iowa State University; Ames, IA
Honors: Order of Omega, Cardinal Key
YMCA Certifications
March 2002 Group Work; Rowan County, NC
December 2001 Policies and Practices; Black Mountain, NC
November 2001 Working With Families; Charlotte, NC
April 2001 Child Abuse Prevention/Train the Trainer; Charlotte, NC
March 2001 Member Involvement; Charlotte, NC
February 2001 Volunteerism; Charlotte, NC
EXPERIENCE
10/12-Current Director of Operations, College of Human Sciences
Iowa State University; Ames, IA
Facilitate data collection and interpretation for local and national reports regarding
enrollment, retention, career placement, faculty productivity and other key performance
indicators for the college.
Provide oversight for the college strategic plan, three-year operating plan, governance
document and annual reports.
Serve as the primary facility contact for the college including feasibility studies, logistics
related to capital projects and space allocation.
Provide leadership and support to college committees including the external advisory board,
Safety and Sustainability Committee and Computer Advisory Committee.
9/04-9/12 Assistant Dean of Students/Director of Greek Affairs
Iowa State University; Ames, IA
Consult chapter presidents, advisors, corporation board presidents, house directors and
national representatives of 50+ fraternities and sororities in areas of programming, conflict
resolution, alumni relations, leadership development, risk prevention and event planning.
Advise multiple student organizations including Collegiate Panhellenic Council,
Interfraternity Council, Mulitcultural Greek Council, National Pan-Hellenic Council, Greekfest,
Greek Week, Order of Omega, Rho Lambda and the Emerging Greek Leadership Council.
Provide leadership to the Greek Leadership Team, Greek Alumni Alliance, University
Committee on Fraternities and Sororities and the Iowa State Foundation Governor’s
Strategic Group on Greek Affairs.
Supervise a fulltime assistant director, part-time secretary and 3-5 graduate students.
Trained in Mental Health First Aid, Violence In Response Training and general university and
student affairs crisis response and management.
Facilitate crisis response and management through coordination with the Dean of Students
departments and collaborators including Iowa State Police Department, Ames Police
Department and Student Counseling Services.
Coordinate and advise event planning for Greek Community special events and programming
including women’s formal recruitment, leadership transition retreats, new member
programming, alumni programming and overall member development.
Advise $75,000 annual student marketing campaign for Greek Community.
Key Accomplishments:
Facilitated formation of Multicultural Greek Council
Collaborated with student leaders, alumni advisors and City of Ames administration to
form and implement sprinkler retrofit ordinance
Facilitated development and implementation of Greek Community Strategic Plan
Researched, developed and implemented a three-credit Greek Community Leadership
course for current and emerging leaders in the Greek Community
Developed multiple collaborations including Office of Admissions, Department of
Residence, Student Activities Center, Multicultural Student Affairs, Women’s Center,
and Lesbian, Gay, Bisexual, Transgender Student Services
Greek membership has increased from 10% (2005) to 12% (2012) of the undergraduate
population
Facility occupancy has increased from 71.5% (2008) to 85% (2012)
12/03-9/04 Executive Director
Volunteer Center of Story County, Ames, IA
Managed all aspects of the agency as the only paid staff member including financial
management, fundraising, board support, program delivery, community collaborations and
marketing.
Facilitated county-wide volunteer coordination including identifying human services
volunteer needs and recruiting volunteers to fill those needs.
Researched volunteer database options, proposed to board members for selection, secured
funding and implemented 1.800.volunteer.org, a county-wide volunteer database for
current and potential volunteers and human service agencies to more effectively and
efficiently deliver services to the community.
Facilitated county-wide volunteer emergency response program to support volunteer
infrastructure of disasters including sandbagging and a volunteer call center.
Developed Iowa State University student internship program and supervised three student
interns for credit.
Secured grant funding to facilitate Join Hands Day, a day for youth service to the community
which included enhancing a playground through new equipment installation and
landscaping.
5/01-11/03 Director of Volunteer & Member Involvement (and responsibilities from 3/00-5/01)
University City YMCA, Branch of the Greater Charlotte YMCA; Charlotte, NC
Developed and implemented “Camp Volunteer” out of a need for a summer volunteer
program for youth ages 12-15. Collaborated with four local agencies/projects including
YMCA Project Starfish, Crisis Assistance Ministry, senior assisted living and Goodwill
Industries. A service-learning element accompanied the program.
Served as a staff liaison to the Christian Emphasis Committee and metro-wide Christian
Focus Committee. Offered volunteer committee resources and assistance to implement new
initiatives, an annual Community Prayer Breakfast and an annual Thanksgiving Dinner.
Supervised volunteer coordinator and all aspects of the volunteer program with more than
800 volunteers annually.
Coordinated retention efforts including focus groups, internal member communication,
service initiatives, and evaluation and quality components.
Developed member involvement education presentation for staff members and volunteers.
Served on a task force to evaluate and reorganize the committee structure aligning with the
five branch initiatives identified by the Board of Managers in a five-year strategic plan.
Served on the Leadership Committee, a division of the Board of Managers. Planned and
implemented training for committees. Worked on volunteer recognition and leadership
recruitment initiatives.
One of three staff liaisons to annual golf tournament raising $26,000 toward the annual
Community Outreach Campaign. Coordinated tournament logistics including silent auction,
raffle, lunch, dinner, course and volunteers as well as secured in-kind and monetary
sponsorships.
1/01-5/01 Special Events & Volunteer Coordinator (and responsibilities from 3/00-1/01)
Coordinated branch special events including Community Outreach Golf Tournament, 5K
Race, Street Party (international festival), UNC Charlotte 3
rd
of July Fireworks and
Community Thanksgiving Dinner.
Strategically mapped an annual special event plan to coordinate branch marketing,
membership retention and fundraising efforts.
Developed an evaluation tool for special events and a report binder for tracking special
event details.
3/00-1/01 Volunteer Coordinator
Researched, developed, implemented and managed a seven step volunteer program within
the branch including marketing, recruiting, orienting, matching, training, evaluating and
rewarding.
Increased volunteer program from 150 volunteers in 1999 to more than 400 in 2000.
Coordinated with seven facility departments to best identify, train, orient, evaluate and
retain members and volunteers.
Consulted with a technology volunteer to develop volunteer tracking process.
Served on a metro-wide Volunteer Task Force.
Other Relevant Experience
1/00-6/01 Duke University Nonprofit Management Certificate Program Coordinator
University of North Carolina at Charlotte; Charlotte, NC
8/99-6/01 Graduate Teaching Assistant
Department of Political Science, University of North Carolina at Charlotte; Charlotte, NC
12/98-1/00 Admissions Representative
Interim Financial Aid Administrator
Brookstone College of Business; Charlotte, NC
5/97-7/98 Chapter Services Coordinator
Pi Beta Phi Headquarters; Saint Louis, MO
8/96-5/97 Resident Graduate Consultant
Pi Beta Phi, Kalamazoo, MI
PRESENTATIONS/PUBLICATIONS
February 2011 Strategic Planning Pathway – Panel Presentation
Association of Fraternal Leadership and Values, St. Louis, MO
February 2011 Jump Start Your Recruitment; The Greek Getaway Experience –
Conference Presentation; lead presenter with a team of four undergraduate students
Association of Fraternal Leadership and Values, St. Louis, MO
December 2010 Campus Collaborations that Maximize Student Success – Conference Presentation
Association of Fraternity and Sorority Advisors Annual Meeting, Phoenix, AZ
Fraternal Relevance in Practice – Conference Presentation
Association of Fraternity and Sorority Advisors Annual Meeting, Phoenix, AZ
December 2008 Advising Greek Marketing through Campus Collaborations – Conference Presentation
Association of Fraternity and Sorority Advisors Annual Meeting, Denver, CO
May 2007 Volunteer Management – Training Presentation
Iowa Museum Association, Des Moines, IA
February 2005 Greek Pride – Conference Presentation
Mid-American Greek Conference Association, Chicago, IL
October 2005 Volunteer Management – Training Presentation
Story County Nonprofit Management Academy, Ames, IA
October 2004 Civic Engagement – Training Presentation
YMCA Regional Certification, Greensboro, NC
March 2002 Is Your Organization Volunteer Driven? – Training Presentation
Duke Nonprofit Management Certificate Program, Charlotte, NC
November 2001 Working with Youth Volunteers – Training Presentation
Duke Nonprofit Management Certificate Program, Charlotte, NC
June 2001 Big Sis Programs/Sharing Our Values – Presentation
Pi Beta Phi International Convention, Denver, CO
March 2001 Special Event Planning 101 – Training Presentation
Duke Nonprofit Management Certificate Program, Charlotte, NC
November 2000 Engaging Commercial Recycling Stakeholders – Paper Presentation
Southern Political Science Association Annual Meeting, Atlanta, GA
September 2000 SCOPe - Publication
Small Communities Outreach Project for Environmental Issues
April 2000 Commercial Recycling and Barriers to Success – Paper Presentation
North Carolina Political Science Association, Greensboro, NC
February 2000 Commercial Recycling and Barriers to Success – Paper Presentation
Southwest Social Science Association, Houston, TX
ACTIVITIES, RECOGNITION AND CIVIC INVOLVEMENT
Association of Fraternity and Sorority Advisors, Member since 2004
Ames Community Preschool Center, Board of Directors (2005-2008)
Collegiate United Methodist Church
2012 Endowment Committee
2008-2010 Reaching and Receiving Committee
Edwards Elementary, Fundraising Event Coordinator since 2009
United Way of Story County
Board of Directors (2005-2011)
2009-2010 Chairman of the Board
2008-2009 1
st
Vice President
2007-2008 2
nd
Vice President
ASSET Representative
Allocations Committee Chairman (2007-2008)
Allocation Committee Member (2005-Current)
Leadership Committee (2010-Current)
2011 Ames Young Professionals “4 under 40” Award Recipient
2010 YWCA Women of Achievement Award Recipient, Shining Star Award
2009 Women Impacting Iowa State University Calendar
