Explanation:
Gap analysis is a process of identifying and assessing the differences between the current state and desired state of an
organisation or project. It helps to determine what needs to be done to achieve business objectives or solve business
problems. Gap analysis typically involves three main steps: understand the existing situation, compare the desired
situation and existing situation, and consider possible actions to address the gaps. Therefore, options A, B and C are
correct answers, as they cover these steps in gap analysis. Option D is not a correct answer, as defining solutions to
close gaps is not part of gap analysis itself, but rather a subsequent step that follows gap analysis. Gap analysis helps to
identify what needs to be done, but not how it should be done. Option E is not a correct answer, as delivering solutions
to close gaps is not part of gap analysis itself, but rather a final step that follows defining solutions. Gap analysis helps
to identify what needs to be done, but not how it should be done or implemented.
Reference: BCS Practitioner Certificate in BAP Specimen, page 25.
Question: 152
Maria is a business analyst working for a large supermarket chain, where she has been asked to work on a project
exploring the potential opportunities of wearable technology This work has led her to visit parts of the organisation
that she has never come into contact with before and whilst observing and interviewing staff working in various stores
and warehouses, she has identified a number of concerns, including noticeable gaps in staff training, stores and
warehouses that seem to require extensive repair, and store management worries about cash flow Maria is aware that
these concerns are not directly related to the project she has been assigned to However, she feels she has a
responsibility to make her management team aware of these issues
As a way of enabling her organisation to fully explore these concerns and understand if any further intervention is
required, which of the following would be the MOST valuable?
A. Resource audit
B. SWO
C. PESTLE
D. Porter's Five Forces model
Answer: B
Explanation:
A SWOT analysis is a technique for identifying and evaluating the strengths, weaknesses, opportunities and threats
that affect an organisation or project. It helps to assess the internal and external factors that influence the performance
and potential of the organisation or project. Therefore, option B is the correct answer, as a SWOT analysis would be
the most valuable technique for enabling the organisation to fully explore the concerns and understand if any further
intervention is required. A SWOT analysis would help to identify the strengths and weaknesses of the organisationâs
current situation, such as the gaps in staff training, the state of the stores and warehouses, and the cash flow issues. It
would also help to identify the opportunities and threats that arise from the external environment, such as the market
trends, customer preferences, competitorsâ actions, and regulatory changes. A SWOT analysis would provide a
comprehensive picture of the organisationâs situation and help to prioritise the areas that need improvement or
attention. Option A is not a correct answer, as a resource audit is a technique for identifying and evaluating the
resources that an organisation has or needs to achieve its objectives. It helps to assess the availability and quality of the
organisationâs resources, such as human, physical, financial and intangible resources. A resource audit would not be
sufficient to fully explore the concerns and understand if any further intervention is required, as it would only focus on
one aspect of the organisationâs situation and not consider the external factors that affect it. Option C is not a correct
answer, as a PESTLE analysis is a technique for identifying and evaluating the political, economic, social,