Retailer Integrity &
Responsibility Program
• The Missouri Lottery is dedicated to the integrity of our
products, players and retailers.
• The “Do The Right Thing” program helps ensure
player and retailer protection, maintains the integrity
of Lottery games and instills condence and loyalty in
your business.
• With your continued partnership and dedication, retail
sales and commissions will continue to grow and
proceeds to Missouri education will soar!
“Do The Right Thing” by following these best practices to successfully manage Lottery products, while ensure the integrity and security of our business and yours.
“Do The Right Thing” by following these best practices to successfully manage
Lottery products, while ensuring the integrity and security of our business and yours.
• Secure payment for Scratchers
®
prior to giving to player.
• Run only a few Draw Games tickets at a time when players ask for large amounts,
and ask for payment throughout the process - especially near draw breaks.
• Verify Scratchers packs against manifest before conrming and activating.
• Track Scratchers sales and
inventory by game, pack and ticket
numbers, and record daily.
• Check terminal messages
for important news,
including instructions to pull
Scratchers games.
• Secure Scratchers tickets and Draw Games ticket stock.
• Lock unattended terminals and safeguard Draw Games terminal password.
• Ask for another form of payment if EBT is presented, as it is NOT accepted for
Lottery products.
Shift #
Date
Bin # Game # Pack #
Beginning Ending
# of Tickets x $1
32 204 112177 84 299 1 x $1
31 213 124163 209 250 50 x $1
30 210 117779 60 240 60 x $1
29 224 134509 287 290 10 x $1
x $1
x $1
x $1
x $1
121 x $1
Bin # Game # Pack #
Beginning Ending
# of Tickets x $2
28 203 146582 120 135 15 x $2
27 207 140530 4 129 21 x $2
26 211 131984 50 100 50 x $2
25 218 125045 20 78 72 x $2
24 223 120597 3 115 35 x $2
x $2
x $2
x $2
x $2
x $2
x $2
x $2
x $2
193 x $2
Bin # Game # Pack #
Beginning Ending
# of Tickets x $3
23 217 115505 46 99 1 x $3
22 215 130305 6 22 78 x $3
21 222 123894 18 29 71 x $3
x $3
x $3
x $3
150 x $3
Bin # Game # Pack #
Beginning Ending
# of Tickets x $5
20 189 208092 10 15 45 x $5
19 197 166790 0 19 41 x $5
18 200 170230 5 44 16 x $5
17 202 166620 26 30 30 x $5
16 206 181119 21 48 12 x $5
15 209 145748 13 20 40 x $5
14 212 123229 9 10 50 x $5
TOTAL $3 TICKETS
$3 Games - Three facings
Ticket #
$1 Games - Four facings
Scratchers Inventory
Ticket #
Ticket #
$5 Games - Ten facings
TOTAL $1 TICKETS
Ticket #
TOTAL $2 TICKETS
$2 Games - Five facings
SUPPLIES AND SELLING
CASHING
RESPONSIBLE GAMING
• Use “Inquiry” button on terminal to check potential winners.
• Pay all winners of $600 or less.
• Deface all paid tickets (i.e., mark through the barcode).
• Advise winners of more than $600 to sign the ticket back and make an appointment
to redeem at any Lottery ofce.
• Return original ticket to the player if unable to cash it. When in doubt, give the
ticket back.
• Encourage players to scan their tickets into their
My Lottery
®
account BEFORE
cashing their winning tickets. Do not return winning tickets back to players
after cashing.
• Verify players are at least 18 years old by checking the “Born By Date” on the top of
the Draw Games terminal screen.
• Conrm Player Transaction Display signs and ESMM monitors are present, turned on
and visible on front counter.
• Discourage underage use by keeping Lottery vending machine locations in line of
sight and educating employees how to “disable” the machine via remote key fob.
• Ask all employees to review and understand provided responsible gaming information.
• Ensure Bets Off brochures and other responsible gaming materials are easily
accessible by customers.
“Do The Right Thing” by following these best practices to successfully manage Lottery products, while ensure the integrity and security of our business and yours.
“Do The Right Thing” by following these best practices to successfully manage
Lottery products, while ensuring the integrity and security of our business and yours.
1. Call Missouri Lottery at 1-866-665-6883, press 5.
2. Minimize liability by providing the following information as soon as possible.
• Retailer ID number, business name and address
• Your name and phone number
• Game number, pack number
and ticket range on all stolen
Scratchers
®
tickets.
NOTE: This information is available
on your terminal.
Press “Help,”
then press “Stolen Ticket Help”
and press “Print.”
3. If no one is available to take your call,
please leave a voicemail message
with all details listed in Step 2.
Missouri Lottery Security will contact you
the next business day to conrm your call and if needed, request additional information.
NOTE: If you have multiple packs to report and the voicemail runs out, please call
again, repeat your Retailer ID number and continue where you left off.
4. Immediately notify your local law enforcement agency to le a report. Missouri Code
of State Regulations, 12 CSR 40-40.180, requires a retailer to immediately report the
theft, loss or damage of any Lottery tickets or equipment to the Lottery and local law
enforcement agency.
5. You are encouraged to le a claim with your insurance company, if applicable.
6. Missouri Lottery Security will investigate each report of stolen Scratchers tickets.
Security will work directly with your business throughout the investigation and will
notify you when the investigation is complete. Any consideration for credit for stolen
tickets will be subject to the investigation. Administrative fees may apply.
PLEASE REPORT IMMEDIATELY TO LIMIT YOUR LIABILITY!
GAME NUMBER PACK NUMBER TICKET RANGE
REPORTING STOLEN SCRATCHERS TICKETS
©2022 Missouri Lottery Commission. Scratchers
®
and
My Lottery
®
are registered trademarks.
Responsible play of the Lottery begins with the player, but sometimes players need
reminders and tips to keep them on track.
It’s important for retailers to recognize the signs of problem gambling. Be aware if customers
exhibit any of these behaviors, which could indicate a potential gambling problem:
• Frequently returning to “get even” after experiencing losses
• Increasing spending to reach a high level of excitement
• Trying to win back losses
• Gambling to escape problems and to feel better
If gambling becomes more than just a game for your customers,
there is FREE help available.
HELP CUSTOMERS PLAY RESPONSIBLY
Phone:
1-888-BETSOFF (1-888-238-7633)
Web:
888betsoff.org
Email:
freehelp@888betsoff.org
QUESTIONS?
MOLOTTERY
1-866-665-6883
RETAILER PORTAL
retailer.molottery.com
IGT EQUIPMENT HOTLINE
1-800-729-4832
JEFFERSON CITY
1823 Southridge Dr.
Jefferson City, MO 65109
(573) 751-4050
SPRINGFIELD
1506 E. Raynell Place
Springeld, MO 65804
(417) 888-4227
KANSAS CITY
3630 Arrowhead Ave.
Independence, MO 64057
(816) 795-8811
ST. LOUIS
1831 Craig Park Ct.
St. Louis, MO 63146
(314) 340-5800
Contact your Lottery Sales Representative
OR
your nearest Lottery regional ofce:
