10-21 POLICE PHONE FOR YOUR AGENCY

10-21 POLICE PHONE

FOR YOUR AGENCY

INCREASE COMMUNITY TRANSPARENCY AND TRUST

FOSTERING OPEN DIALOGUE BETWEEN LAW

ENFORCEMENT AND THE COMMUNITY IS

CRUCIAL. IT OFTEN REQUIRES MORE THAN A

SINGLE IN-PERSON INTERACTION.

An officer may need to follow up on a police report or reach out

regarding an ongoing investigation. However, many agencies don’t

equip personnel with the necessary tools to connect with the

community. This leaves you no choice but to share your personal

number and compromise your privacy. If you try to hide your number

and make a blocked call, the likelihood of the call being answered

is significantly reduced. In fact, a study by the Pew Research

Center reports only 19% of Americans answer cellphone calls from

unknown numbers.

10-21 is radio code for “make a phone call,” and that’s what the

10-21 Police Phone app is designed to do. The difference with 10-21

is that calls get answered while protecting your privacy by providing

an identifiable, virtual phone number to use from your own device –

keeping police work and personal life separate.

Boosting officer efficiency and fostering community connections has

never been easier.

FACT SHEET

10-21 POLICE PHONE

“Civilians have expectations about how accessible police are going

to be to them. We’re talking about your mom and dad wanting to

get a callback on the results or information about a traffic crash

report. We want to be able to meet the expectations of those folks

and be very accessible.”

Master Sergeant Greg Primm, Missouri State Highway Patrol

Motorola Solutions, Inc. 500 West Monroe Street, Chicago, Il 60661 U.S.A. motorolasolutions.com

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and

LAW ENFORCEMENT’S FAVORITE MOBILE APP

NOW AVAILABLE WITH AGENCY CONTROLS

As public demand for quick and easy access to law enforcement increases, it’s critical for agencies to provide prompt responses and records of

these interactions in the event of a dispute. Your personnel are likely among the 250,000+ individual responders who have downloaded the 10-21

Police Phone mobile app and may be personally paying for additional upgraded features. However, you have no insight into these interactions.

By purchasing 10-21 Police Phone for your agency, you’ll gain access to administrative controls and tools via 10-21 CallManager. With CallManager,

your 10-21 administrator has clear insight into your agency’s call history, call recordings and community callback requests. They’ll be able to quickly

assess if callbacks are answered promptly and by whom, and, if your agency chooses to record calls, you can access and share from here, increasing

transparency and solidify trust with your community.

10-21 CALLMANAGER gives administrators the ability to:

• Play and download call recordings for an unbiased account

of interactions.

• View unanswered community callback requests to see who

is waiting for a response.

• View, sort and search all outbound calls to your community.

• Customize your agency details for consistency.

• Easily add and remove users’ licenses and organize teams

• Take advantage of single sign on for Motorola Solutions

CommandCentral users.

FEATURE HIGHLIGHTS

PURCHASE 10-21 POLICE PHONE FOR YOUR AGENCY SO ALL USERS CAN MAKE SECURE CALLS FROM

LOCAL NUMBERS AND GET ACCESS TO UPGRADED FEATURES.

CALL RECORDING

Seamlessly record calls to capture every conversation and ensure the

accuracy and fairness of community interactions.

FOLLOW-UP TEXT

Call wasn’t answered? The app automatically sends an SMS from “law

enforcement” providing an easy way to request a callback.

CALLBACK REQUESTS

When an individual calls you back, you’ll receive a callback notification

to respond at your convenience.

DISPATCH CONNECT

Route calls to your agency’s non-emergency number in case immediate

assistance is required.

IDENTITY & CALLER ID

Make calls as “law enforcement” and receive citizen caller ID on

callback requests, if available.

RECORDS RETENTION

View a complete call history with contact information from the date of

purchase to maintain important records.

CLOUD CONTACTS

Keep community contacts separate from your phone and add field notes

for better context.

VIDEO CALLING

Conduct a video call, and the caller can show you important details

without having to meet in person.

Interested in purchasing 10-21 Police Phone for your agency?

Contact your local Motorola Solutions sales representative or visit www.motorolasolutions.com/10-21