MAP Growth Remote Testing: Proctor Troubleshooting Guide
Even the most experienced proctors will need to adjust their MAP
®
Growth™ proctoring practices for remote testing.
This document is designed to provide assistance to proctors who run into issues during remote testing and to provide
guidance for how to get their students back on track for testing success.
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V1.3
Contents
Student gets “Oops! Where’s my test window?” screen .............................................................................. 2
Disable pop-ups in Chrome™ .......................................................................................................................................... 2
Disable pop-ups in Firefox
®
(Windows
®
) ......................................................................................................................... 4
Disable pop-ups in Firefox (macOS
®
X) .......................................................................................................................... 5
Disable Pop-Ups in Safari 13 & 14 .................................................................................................................................. 6
Disable pop-ups on iPad
®
............................................................................................................................................... 6
Student has screen resolution issues ............................................................................................................ 6
Student chooses wrong name during login process ...................................................................................... 7
Student name missing from test session ....................................................................................................... 9
Student closed/lost the MAP Growth testing window ................................................................................11
White screens or spinning wheel.................................................................................................................12
Student “kicked out” or cannot continue ....................................................................................................15
Students are rapid guessing and get the “Slow Down Sloth” screen ..........................................................16
Student lags behind severely .......................................................................................................................18
How to toggle between multiple apps on iPad ...........................................................................................20
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Student gets “Oops! Where’s my test window?” screen
How to identify this issue
• When students attempt to log in to the assessment, they
will receive a message that says “Oops! Where’s my test
window?”.
What causes this issue
• The most common issue is that a student has a pop-up
blocker that is interfering with the test.
How to solve this issue
• Follow the instructions below depending on what browser
the student is using.
• Alternatively, the new test.mapnwea.org/#/nopopup URL
does not use a pop-up window and will solve this issue as
well.
Disable pop-ups in Chrome™
Option 1: Navigate to chrome://settings/content/popups in the address bar then add [*.]mapnwea.org to the Allow list by using
the Add function.
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Option 2:
• Click the
Menu icon to the right of the address bar (it is the icon with three vertical dots).
• Select Settings > Privacy and security > Site Settings > Pop-ups and redirects.
• Either toggle the Blocked option or add [*.]mapnwea.org to the Allow list.
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Disable pop-ups in Firefox
®
(Windows
®
)
Click the Menu icon to the right of the address bar (the icon with three parallel lines). Select Options, then go to the Privacy &
Security tab. Clear the Block pop-up windows checkbox, or click Exceptions then Allow https://test.mapnwea.org/ to the list of
allowed websites.
Disable pop-ups in Firefox (macOS
®
X)
From the Apple menu, select Firefox > Preferences > Privacy & Security. Scroll down to Permissions and click the
Exceptions box next to Block Pop-up windows. Add https://test.mapnwea.org for the Address of website > click Allow
> click Save Changes.
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Disable Pop-Ups in Safari 13 & 14
From the Safari menu, select Preferences > Websites > Pop-up Windows and then you should see test.mapnwea.org
listed if you have previously tried to open it. Click the Block and Notify dropdown in the upper right corner of the screen
and change it to Allow.
Disable pop-ups on iPad
®
Settings > Safari > Block Pop-ups. If the slider is green, turn it off by swiping to the left.
Student has screen resolution issues
How to identify this issue
• Students will receive the minimum screen resolution error message after signing in to the test session.
What causes this issue
• Students have the wrong screen resolution on their device or have the Scaling/Zoom set to a level too high or low.
How to solve this issue
• General guidance
o Confirm that your Display settings are set to 1024 x 768 or higher and that your Scaling/Zoom is set at 100%.
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o Please close your browser and use the instructions below for the device you are using.
• Chromebook
o Keyboard shortcuts to set resolution and scale to 100%
o Press Ctrl + Shift + 0
o Press Ctrl + 0
o Guidance video
• Windows 10
o Right-click on the desktop and select Display settings.
o Slide the Change the size of text, apps... to the right to make text bigger, or slide it to the left to make the text
smaller; set this 100%.
o Click Advanced Display Settings at the bottom of the Settings window.
o Click Advanced sizing of text and other items at the bottom of the window.
o Change screen resolution to 1024 x 768 or higher.
o Guidance video.
• Mac
o Click the Apple
®
menu.
o Click System Preferences.
o Click Displays.
o Click the Scaled option.
• iPad (using Safari)
o Go to Settings.
o Select Safari.
o Toggle off—Request Desktop Website.
o Note: No special settings needed when using the NWEA iPad app.
Click on the option that provides a screen resolution of 1024 x 768 or higher.
Student chooses wrong name during login process
How to identify this issue
• When students attempt to log in to MAP Growth, one of the
first things they have to do is choose their name from a drop-
down list.
• This issue is usually discovered by students when they notice
that their name is missing from the drop-down list during the
log in process.
• A good best practice is to communicate with students during
the login process to ensure that they can all find their name.
What causes this issue
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• A student has signed in using the wrong name (Student A),
leaving the student who had their name used in error (Student
B) unable to see their name from the drop-down list.
How to solve this issue
• The first step is to verify that the student who claims their name
is not available (student B) is part of the test session; you can
accomplish this by looking at your proctor screen and verifying
their name is on the list.
• If the name for Student B is not listed in the test session, please
see the troubleshooting guide topic “Student Name Missing
From Test Session.”
• The next step is to identify which of the following scenarios you are in:
o Scenario 1: All of your students have shown up to take the test.
o Scenario 2: You have students who have not shown up to take the test. This scenario occurs when there are more
student names in a test session then the number of students actually taking the test. For example, there are 15
names available in the test session, but only 12 students showed up for the test.
• Scenario 1:
o The next step is for proctors to see if the status for Student B is listed as “To Be Confirmed,” which indicates that
somebody else (i.e., Student A) has logged in using that name.
o If this situation occurs, then it is almost certain Student A signed in using the wrong name.
o Communicate with the class and identify who might have selected the wrong name.
o Instruct the student who chose the wrong name to do the following:
Close the testing browser
Reopen a new browsing window
Navigate back to the test page (test.mapnwea.org)
Have the student sign in again using the correct name
• Scenario 2:
o After all the students are logged in to the test and have chosen a name from the drop-down box, the proctor will
occasionally notice that one of the students who didn’t show up to the test has logged in to the test. This usually
indicates that a student has selected a wrong name from the drop-down box.
o If this situation occurs, proctors will need to identify which student has logged in using the wrong name
o Communicate with the class and identify who might have selected the wrong name.
o Instruct the student who chose the wrong name to do the following:
Close the testing browser
Reopen a new browsing window
Navigate back to the test page (test.mapnwea.org)
Have the student sign in again using the correct name
If student is not available to add to session, please reference Student Missing in MAP.
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Student name missing from test session
How to identify this issue
• When students attempt to log in to MAP Growth, one of the
first things they have to do is choose their name from a drop-
down list.
• This issue is usually discovered by students when they notice
that their name is missing from the drop-down list.
• A good best practice is to communicate with students during
the login process to ensure that they can all find their name.
What causes this issue
• Issue #1: (More Common) If the student’s status is anything
other than “Awaiting Student,” their name will not appear in
the drop-down box when they attempt to log in. This is
because the test session doesn't see that the student is eligible
to rejoin.
• Issue #2: (Less Common) When the original list of names was
created/imported for the test session, the missing students name
was not added.
How to solve this issue (2 different solutions provided)
Primary objectives:
• Proctors need to validate that the student is part of the test session, and that their status is in the “Awaiting Student”
status.
Solution #1: If the student who can’t see their name in the drop-down menu has a status of anything other than “Awaiting
Student.”
Proceed with steps below according to the student’s current status. If
you get an error when changing the status, skip to the “Refresh the
proctor console” section below.
Suspended, completed, or terminated
• Click on the box next to the name of the student.
• From the Select Action menu, choose Test Again.
• The student’s status should automatically change to Awaiting
Student.
• The student should now be able to rejoin the session.
Paused or testing
• Click on the box next to the name of the student.
• From the Select Action menu, choose Suspend.
• The student’s status should automatically change to Suspended.
• From the Select Action menu, choose Test Again.
• The student’s status should automatically change to Awaiting
Student.
• The student should now be able to rejoin the session.
Confirmed or To Be Confirmed
• Click on the box next to the name of the student.
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• From the Select Action menu, choose Do Not Confirm.
• The student’s status should automatically change to Awaiting Student.
• The student should now be able to rejoin the session.
Refresh the proctor console
• In some cases, the proctor computer may have lost its connection to our servers, or their browser may have timed out the
connection. If the steps above to change the student’s status do not work, take the following steps on the proctor
computer:
o Navigate away from the test session by clicking the Home link at the top of the page. Note that this will not
interfere with student testing.
o Select Manage Test Sessions.
o Click Return to Testing.
o Check the student’s status and follow the appropriate steps above.
Solution #2: If the student is not listed in your test session
Below are the instructions on how to add a student to a test
session.
1. Identify the first name, last name, and student ID for the
student you need to add to the test session.
2. Click the Add Student button on the proctor test session
screen.
3. Search for student by ID and add them to test session.
4. Provide the student the test session name and password using
your district’s approved communication app/method (online
chat, video conference, phone, etc.).
5. Request that the student chooses their name from the drop-
down menu and complete their login process.
6. Confirm the student once they have logged in.
7. The student may now begin testing.
If student is not available to add to session, please reference Student
Missing in MAP.
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Student closed/lost the MAP Growth testing window
How to identify this issue
• Students will often claim that the test shut down, went away, or disappeared.
• Occasionally, proctors will notice that a student stopped answering questions, and will find out that the test screen
“disappeared” after asking the student why they aren’t answering questions anymore.
• Notes:
o The proctor screen will continue to show the student status as “Testing” if the test is technically still available to
the student, even if it is not visible on their screen. (Example … the student “minimized” the test screen browser or
pulled up another browsing window that hides the testing screen.)
o If the student accidentally closes the testing window, the student status would still indicate “Testing” until the
system times them out after 25 minutes.
What causes this issue
1. Connectivity issues
• Occasionally, a student may run into connectivity issues in their home. This could be related to limited internet
speeds, multiple users streaming at once, hardware updates, or other network-related activity. Connectivity issues
are typically seen as white screens or students being unexpectedly logged out.
2. Browser issues
• Because remote testing with MAP Growth requires that students use a non-secure browser, there is a possibility
that there are other browser tabs open. Students will occasionally navigate away from the test tab to another
browser tab that is open, and it might appear to a student that the test is complete or missing.
• Students may also have other programs/apps open during their test session, which they can accidentally navigate
to.
• Students can accidentally close-out or exit the browser tab that contains the MAP Growth test.
How to solve this issue
1. Connectivity issues
• Have the student ask their family member/caregiver to ask others using the same internet connection to limit their
use during the test.
2. Browser issues
o Ask the student/family member/caregiver to make sure that the MAP Growth test window is not on another
browser screen or hidden behind another program/app.
o If student/family member/caregiver cannot find the testing window, please follow the directions below to help
students restart their test from the last place they left off.
On your Proctor console, identify the student with the closed/missing test screen.
Click the box next to their name.
• Click on the Select Action drop-down menu.
• Select Suspend.
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• Click on the Select Action drop-down menu.
• Select Test Again.
Instruct the student/family member/caregiver to open the browser and navigate back to the sign in page
(test.mapnwea.org) and begin the login process again.
When the student begins to test again, they will resume where they left off.
White screens or spinning wheel
How to identify this issue
• Students will often complain that their test “went away”
or that all they can see is a white screen or a spinning
wheel.
• Proctors often pay close attention to the engagement
levels of their students. Because of this, many proctors
can identify when a student has stopped answering
questions by looking at the “Question #” on their
proctor screen and noticing over time that the student is
not progressing. This issue is usually identified when
proctors reach out to students and ask why they have
stopped answering questions.
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What causes this issue
• There are a large variety of technical issues that could possibly cause this problem (browser settings, internet connection
issues, bandwidth issues, unexpected software updates on the testing computer, etc.).
How to solve this issue
• Instruct the student to reload the testing page using the Reset button.
o The student may need to scroll down to the bottom left of their testing window to find the Reset button.
• If having the student click Reset doesn’t resolve the white screen or spinning wheel issue and the student cannot continue
the test, please follow the directions below to help students restart their test from the last place they left off.
• On your Proctor console, identify the student with the white screen/spinning circle issue.
• Click the box next to their name.
• Click on the Select Action drop-down menu.
• Select Suspend.
• Click on the Select Action drop-down menu.
• Select Test Again.
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• Instruct the student/family member/caregiver to close the testing browser window.
• Instruct the student/family member/caregiver to open a new browser window, and to navigate back to
the sign-in page (test.mapnwea.org), and begin the login process again.
• When the student logs in to the test, they will resume where they left off.
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Student “kicked out” or cannot continue
How to identify this issue
• Students may unexpectedly return to the test session login page or their testing window may disappear.
What causes this issue
• There are a large variety of technical issues that could possibly cause this problem (browser settings, internet connection
issues, bandwidth issues, unexpected software updates on the testing computer, etc.).
How to solve this issue
• Students must be in Awaiting Student status in order to be able to log in. That means you will need to first “reset” their
status.
• Please ensure that students have refreshed their browser when you ascertain their status.
If the kicked-out student is in “Confirmed” status
• On the proctor console …
• Click on the box next to the name of the student.
• Click on the Select Action drop-down menu.
• Select Do Not Confirm.
• Instruct the student to do the following:
o Close the testing browser.
o Reopen a new browsing window.
o Navigate back to the test page (test.mapnwea.org).
o Have the student log in.
• Click on the box next to the name of the student.
• Click on the Select Action drop-down menu.
• Select Confirm.
• They can now begin testing.
If the kicked-out student is in “Testing” status
• On the proctor console …
• Click on the box next to the name of the student.
• Click on the Select Action drop-down menu.
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• Select Suspend.
• Click on the Select Action drop-down menu.
• Select Test Again.
• Instruct the student to do the following:
o Close the testing browser.
o Reopen a new browsing window.
o Navigate back to the test page (test.mapnwea.org).
o Have the student log in.
• When the student begins to test again, they will resume where they left off.
.
If the kicked-out student is in “Paused” status
• On the proctor console …
• Click on the box next to the name of the student.
• Click on the “Select Action” drop-down menu.
• Select “Resume.”
Students are rapid guessing and get the “Slow Down Sloth” screen
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How to identify this issue
• During a live test session, the proctor console will
display a “Rapid Guessing Alert” and provide the
name of the student that has had their test
automatically paused.
• Students will often notify the proctor or their family
member/caregiver that the screen has
changed/locked, that they see “the sloth screen,”
and/or that they need help.
What causes this issue:
• MAP Growth measures how long it takes for students
to answer each individual question.
• When the program notices that a student begins
answering questions too quickly, it pauses that
student’s test and shows the student the “Slow
Down Sloth” screen.
• This feature allows proctors to talk to the student, encourage them to take their time, and remind them to try their best on
each question.
• NOTE: When the student is done testing, the percentage of rapid guessing will be displayed on the proctor screen.
o More information on rapid guessing and student test engagement can be found here.
How to solve this issue:
• Communicate with the student shown in the “Rapid Guessing Alert,” and verify they are currently looking at the “Slow
Down Sloth” screen.
• Encourage the student to take the assessment at their own pace, and to try their best on each question.
• When the student is ready to restart the test, select the checkbox next to the student’s name in the Rapid Guessing Alert
Box and then click Resume (see image below).
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• IMPORTANT NOTE:
o It is important that you do not provide your proctor PIN to the student or family member/caregiver in the effort to
resume the test. If you provide your PIN to the student, then they can independently use that PIN later if they get
the “Slow Down Sloth” screen again.
o Our strong recommendation is to only resume paused tests using the blue Resume button on the proctor console.
Student lags behind severely
How to identify this issue
• On the proctor screen, there is a column labeled
“Question #” that lets proctors know what question
each student is currently on.
• Students who have gotten “stuck” on a question or
who have disengaged with the test can be
identified by monitoring the test session, looking
for students who have only answered a few
questions or who are lagging well behind most
other students.
What causes this issue
• Some students get “stuck” on a question, do not know how to answer, get nervous, and will stop moving forward.
• Other students will become unmotivated to continue and will simply stop engaging with the test altogether.
• In remote testing environments, there can also be all kinds of other situations that might pull a student’s attention away
from the test.
How to solve this issue
1. Pause the student’s test and check in with them to determine what is causing them to not answer questions.
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2. After speaking with the student, you can either resume or suspend their test. Proctors should refer to district guidance to
determine what the best course of action is in this scenario.
How to pause the test
• Click on the box next to the student’s name.
• Click on the Select Action drop-down menu.
• Click on Pause.
How to resume the test
• Click on the box next to the student’s name.
• Click on the Select Action drop-down box.
• Click on Resume.
How to suspend the test:
• Click on the box next to a student’s name.
• Click on the Select Action drop-down menu.
• Click on Suspend.
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How to toggle between multiple apps
on iPad
• From the Home screen, log in to your communication
app.
• Click the Home button.
• Open the assessment app and log in as instructed by
the proctor.
• Once you are in the assessment, you will be able to
go through each question at your own pace.
• If you do encounter any issue or have a question for
your teacher, double-click the Home button on your
device.
• Select the communication app that will show on the
left to open and communicate with the Proctor of the
assessment.
