2020
ANNUAL REPORT
OUR VISION
A Safer Community Together.
OUR MISSION
To protect the rights and well-being of all through
service excellence and community engagement.
OUR VALUES
Trust is the foundation of what we do.
Respect and honour the dignity and rights of all.
Understanding and compassion.
Service excellence that ensures cultural, physical and psychological safety.
Transparency and accountability.
02 Message from the Chair, Peel Police Services Board
03 Message from the Chief, Peel Regional Police
04 Policing Our Community
05 Peel Regional Police Boundary Map
07 Community Safety and Well-Being Plan
08 This Year In Numbers
10 2020 Workload
11 Communications Centre
12 Successful Partnerships and Joint Forces Operations
14 Community Involvement – Giving Back
15 2021 Organizational Structure
16 Awards and Recipients
17 Officer Exemplary Service Medals
17 Civilian Service Awards
18 Promotions
19 2020-2023 Strategic Plan by Area of Focus
• Our Community
• Our People
• Our Work
20 Our Community Safety and Well-Being Plan
21 Regional and Divisional Mobilization Units
21 Mental Health and Addictions Strategy
22 Family and Intimate Partner Violence
22 Engaging with Our Priority Populations
23 COVID-19, Peel Regional Police and Our Community
24 Crime Prevention Initiatives
24 Road Safety Strategies
26 Performance Indicators: Our Community
28 Our People
31 Diversity, Equity and Inclusion
Multi-Year Strategy Launch
32 Organizational Wellness Initiatives
32 Don’t Hide #PRPSTRONG
33 COVID-19 Pandemic
34 Culture Assessment
34 Performance Indicators: Our People
36 Body Cameras
37 Digital Evidence Management
37 Chief Town Halls
37 Community Substations
38 Lean Six Sigma
38 Business Intelligence and Police Analytics
38 Online Records Check
39 Partnerships
39 2020 Funding Partnerships
40 2021 Budget
40 Performance Indicators: Our Work
42 Criminal Offences
43 Traffic Management
43 Organizational
43 Persons Charged
43 Regulated Interactions
44 Five-Year Summary
2020 ANNUAL REPORT TABLE OF CONTENTS
YEAR IN REVIEW OUR PEOPLE
OUR WORK
BY THE NUMBERS
SUCCESS AND PROGRESS
OUR COMMUNITY
Peel Police Services Board Members (Left to Right)
Ron Chatha, Vice Chair (Provincial Appointment), Nando Iannicca, Member
(Regional Chair), Bonnie Crombie, Member (Mayor, City of Mississauga),
Len Howell, Member (Provincial Appointment), Alan Boughton, Member
(Provincial Appointment), Martin Medeiros, Member. Previous Member:
Patrick Brown (Mayor, City of Brampton).
It is with great pleasure that I congratulate the men and women of Peel Regional Police on their achievements
during the past year. We have one of Canada’s finest police services, led by Chief Duraiappah and a senior
leadership team that remains responsive to the needs of our diverse and vibrant community. This includes a
new strategic plan focusing on community outreach and organizational changes that reflect public feedback
in the residential and business community surveys.
Last year the board commissioned a service delivery review to understand how we can better serve the
residents of Peel; we embarked on body worn cameras to enhance public and officer safety and enhance
public trust, confidence, and police transparency and accountability; and we signed a groundbreaking
agreement with the Ontario Human Rights Commission to address systemic racism in the service.
The Peel Police Services Board is committed to ensuring that equitable, transparent, respectful and accountable
policing services are provided to all 1.4 million citizens who reside in Peel Region. The Board is dedicated to
making Peel Regional Police the most progressive service in Canada.
Although the global pandemic presented many local challenges, Peel Regional Police met each one with
both professionalism and a focus on quality service. A key to this success was maintaining and strengthening
countless partnerships with individuals and agencies throughout our Region, which remained a priority as
you will see throughout the 2020 Annual Report. I also thank those in our community that stepped forward
and contributed to achieving our vision of “A Safer Community Together”.
I encourage all residents to review the Report and to learn about how Peel Regional Police initiatives focus on
community engagement that supports victims and promotes crime prevention and road safety. The successes
showcased here are a true testament to the commitment and dedication that the over 3,100 members
delivered to the residents of Peel Region.
Ahmad Attia
Chair, Peel Police Services Board
Message from the Chair, Peel Police Services Board
2 PeelPolice.ca
I am pleased to present to our community, the Peel Regional Police 2020 Annual Report. The purpose of this
Report is to provide residents and business owners with an overview of our activities and completed objectives
as set out in our 2020 – 2023 Strategic Plan.
Although 2020 proved to be a unique and significantly challenging year, our organization marked significant
achievements by our frontline, investigative and civilian employees, including:
• A new organizational structure that modernizes our approach to community policing. This includes the
establishment of Community Safety and Well-being Operations and Innovation & Technology Command, as
well as the redeployment of over 180 officers and civilians to priority areas in response to emergent needs.
• Commitment to inclusivity with the creation of the Diversity, Equity and Inclusion bureau and the
development of a Diversity, Equity and Inclusion strategy.
• Engaged in meaningful and accountable activities to improve policing services in Peel with a human rights
focussed approach.
• Greater emphasis on supporting frontline officers through innovation and enhancing health and well-
being resources for all employees.
• Deployment of our Digital Officer Transformation Program, including the implementation of Body Worn
Cameras, to provide the most current digital tools to increase efficiencies and maximize effectiveness and
transparency in service delivery.
• The launch and expansion of our Mobile Crisis Rapid Response Team to provide frontline expertise and
better service response to the growing number of mental health crises in our community.
These achievements were made in the face of a global pandemic, and they would not have been possible
without the support and collaboration of our many community partners. We will continue our engagement
and outreach through our dedicated employees to ensure that Peel Region remains one of Canada’s safest
communities.
I want to offer my sincere thanks to our officers, civilian staff, the Police Services Board, our community partners,
volunteers and citizens for their commitment and collaboration. Together, we will continue to provide “A Safer
Community Together”.
Nishan Duraiappah
Chief, Peel Regional Police
Message from the Chief, Peel Regional Police
2020 Annual Report - Year In Review 3
Chief’s Management Group (Left to Right)
Deputy Chief Marc Andrews, Deputy Chief Nick Milinovich,
Deputy Chief Anthony Odoardi, Deputy Chief Randy Patrick.
Retired Member: Deputy Chief Ingrid Berkeley-Brown.
4 PeelPolice.ca
Policing Our Community
Peel Regional Police is comprised of five divisions, and specialized
bureaux that provide frontline and investigative services to the
1.4 million residents of Mississauga and Brampton, and the
13.3 million* people who visited through Pearson International
Airport in 2020.
Located within Headquarters are Executive Administration,
Corporate Communications, Facilities Management, Finance
and Planning, Human Resources, Legal Services, Operational
Planning and Resources, Organizational Wellness, Professional
Standards, Security Management and Strategic Initiatives.
Sir Robert Peel Centre is home to Communications, Forensic
Identification Services, Information Technology Services, Records
Services and Risk Mitigation.
The Emil V. Kolb Centre for Police Excellence houses
specialty bureaux such as the Community Safety and Well-
Being Unit, Frauds, Homicide and Missing Persons, Intelligence
Services, Special Victims Unit and Specialized Enforcement.
Fleet Services, Mobile Technology Group, Quartermaster Stores,
and Specialized Asset Management are located at the Materials
Management Centre.
Court Services, including Case Management, Court Security and
Prisoner Escort operate out of the A. Grenville & William Davis
Court House, the Brampton Provincial Offences Courthouse and
the Mississauga Provincial Offences Courthouse.
* Pearson Airport visitors are down significantly from 2019 due to COVID-19 travel restrictions.
Policing Davis Courthouse
Patrolling our streets in a cruiser
Working self-distanced at HQ
6. Headquarters 7. Sir Robert Peel Centre 8. Emil V. Kolb Centre for Police Excellence
9. Materials Management Centre 10. Cassie Campbell Community Station
11. Square One Community Station 12. Malton Community Substation
13. Brampton Virtual Substation
2020 Annual Report - Year In Review 5
1. 11 Division
3030 Erin Mills Parkway,
Mississauga
Superintendent Radcliffe Rose
3. 21 Division
10 Peel Centre Drive,
Brampton
Superintendent Navdeep Chhinzer
2. 12 Division
4600 Dixie Road,
Mississauga
Superintendent Robert Ryan
4. 22 Division
7750 Hurontario Street,
Brampton
Superintendent Sean Gormley
5. Airport Division
2951 Convair Drive,
Mississauga
Superintendent Robert Higgs
2020 Annual Report - Year In Review 5
Peel Regional Police
Steeles Ave
Derry Rd
Britannia Rd
Eglinton Ave
Burnhamthorpe Rd
Dundas St
Lakeshore Rd
Bovaird St
Castlemore Rd
Mississauga Rd
Erin Mills Pkwy
Winston Churchill Blvd
Cawthra Rd
Dixie Rd
Airport Rd
The Gore Rd
Hurontario St (Hwy 10)
Queen St
410
407
401
403
407
QEW
427
Airport Division
22 Division
21 Division
11 Division
12 Division
1
6
11
8
10
13
9
4
7
3
2
5
12
6 PeelPolice.ca
Officer checking information on cruiser computer (MDU)
Community Safety and Well-Being Plan
Community Safety and Well-Being is a planned framework based on the community
safety and well-being concept that the Government of Ontario had identified through
Bill 175 The Safer Ontario Act, as necessary for community health. The idea is to focus on
ways to improve and promote community safety.
Peel Region, the place where we live, work and play, is our community and therefore
our collective responsibility. Through the collaborated efforts of over 25 organizations
that represent this region’s emergency services, school boards, health and social service
providers and governments, Peel’s Community Safety and Well-Being Plan is now in
place for us; the stakeholders of our community, to do our part.
The safety and well-being of the community we serve is our highest priority. With our
community partners’ help, we are dedicated to evolving our role so that our contributions
result in the most significant positive impact for our community. It is recognized that
many issues impact the safety of the community. Peel Regional Police, in collaboration
with our community partners, is focusing our shared efforts on current priorities; Mental
Health and Addiction, Family and Intimate Partner Violence, Road Safety and Priority
Populations.
Peel Regional Police’s role in contributing to the highest level of safety in our community
is through healthy and collaborative social development, prevention, risk intervention
and incident response. Continuing to address crime proactively, strengthening how
we engage with our community, and further developing educational programs are the
necessary tasks that Peel Regional Police will continue to undertake.
2020 Annual Report - Year In Review 7
Addresses underlying causes of social
issues through proactive approaches
that promote and maintain individual
and community wellness.
Applies proactive strategies to known
and identified risks that are likely
to result in harm to individuals or
communities if left unmitigated.
Identifies and responds to situations
of acutely elevated risk and mobilizes
immediate interventions before an
emergency or crisis-driven response
is required.
Requires intervention by first responders
such as police, paramedics and other
emergency-driven services.
This Year in Numbers
1.4m
Policing Population
13,000
+
People Charged
(5% were 12-17 years-old)
1,633
Drug Violations
28
%
over 2019
913
Sexual Violations
10
%
over 2019
407
%
over 2019
29
%
over 2019
11
%
over 2019
Almost
37,000
Criminal Code Offences
8,574
Crimes Against Person
Violations (23 per day)
23,325
Crimes Against Property
Violations (64 per day)
27
%
over 2019
519
Investigated Rounds
Discharged (Estimated)
651
Robberies
13
%
over 2019
174
Stabbing Victims
3.7m
Social Media Views
2.5m
Visits to PeelPolice.ca
23,000
+
Prisoners Managed
34
%
over 2019
8 PeelPolice.ca
Domestic Disputes
8,012
Family
10,495
Intimate Partner
Arrests by K9 Unit
339
37
%
over 2019
18
Homicide Victims
42
%
over 2019
41
Shooting Victims
10
%
over 2019
3
%
over 2019
14
%
over 2019
31
%
over 2019
5
%
over 2019
2,777
Calls Responded
To By K9 Unit
10
%
over 2019
204,700
Twitter Followers
44
%
over 2019
16,576
Motor Vehicle Collisions
5,950
Mental Health Violations (MHA, Suicides/Attempts)
498
Firearms Seized
14
%
over 2019
Motor Vehicle Fatalities
43
87
%
over 2019
2020 Annual Report - Year In Review 9
Data provided are based on actuals.
Data is based on reported.
Domestic
Dispute
Impaired
Driver
3
9-1-1
Non-Verbal
5
Medical
Assistance
2
Disturbance
4
2020 Workload
The Peel Regional Police Communications Centre plays a key role in ensuring the
safety of our community by streamlining calls for service. There were 355,062
policing events created in 2020 through our Computer-Aided Dispatch system. Of
the total call events, 64 per cent were citizen initiated events, with the remaining
37 per cent being officer initiated events and administration duties.
142,854
Citizen Initiated Events
Priority 1-4 Mobile Dispatch
Top Five Citizen Initiated Events Requiring Immediate Response
18
%
19
%
64
%
Policing Events
Officer Initiated
Administrative Duties
Citizen Initiated
Total percentages may not add up to 100% due to rounding.
30,502
Dispatch within
1 hour (Priority 4)
66,898
Immediate Mobile
Response (Priority 1)
28,333
Dispatch within
15 minutes (Priority 3)
17,121
Dispatch within
5 minutes (Priority 2)
1
Officers attending a call for service
10 PeelPolice.ca
Communications Centre
Communications Centre
700,602
Total Calls Received
1,914
Per Day
6
%
over 2019
66,898
Immediate Response Events
13
%
over 2019
183
Per Day
446,931
9-1-1 Calls Received
4
%
over 2019
1,221
Per Day
228,717
9-1-1 Calls Deemed Inappropriate
1
%
over 2019
625
Per Day
2020 Annual Report - Year In Review 11
Per day is based on 366 days due to the 2020 leap year.
Successful Partnerships and Joint Forces Operations
Crime has no borders. Peel Regional Police recognize the value and necessity of seamless
collaboration with other Police Services from small to large scale investigations.
The success of our 2020 Joint Forces Operations demonstrates our commitment to keeping
our community safe through continuing partnerships with other law enforcement agencies.
12 PeelPolice.ca
$4.5 Million of Drugs Seized
Peel Regional Police Specialized Enforcement Bureau, with the assistance of
eight external police services as well as the Canadian Revenue Agency , Financial
Transactions and Reports Analysis Centre of Canada, Ministry of the Attorney
General and Public Prosecution Service of Canada conducted a 16 month long
criminal organization investigation into street gang activity.
In November 2020, nearly 600 officers from collaborating police services
conducted search warrants across the Greater Toronto Area in relation to this
investigation. In total, over 800 charges were laid and 101 people arrested
during this project. These arrests relate to offences including: participating in
a criminal organization, attempt murders, murders, firearms, shootings, human
trafficking, drug production, drug trafficking and drug possession.
By dismantling this street gang, this project sent a strong message to our
community that public safety is at the forefront for strategies employed by
Peel Regional Police. It sends a message to criminals that they will be arrested,
charged and be held accountable for endangering the lives of innocent people
and putting public safety at risk.
Gangs know no borders and have a significant impact on public safety. Joint
projects such as this show a united front and that agencies will work together
to take guns and drugs off the streets of Peel Region and across the Greater
Toronto Area.
“We will not accept these kinds of criminal activity, as a police service or
as a community. Tackling violent crime, including guns and gangs, is a priority
for Peel Regional Police. Through work like this we will push towards the
extinction of gang violence by insisting that those who are responsible,
are brought to justice and held accountable”.
Chief Nishan Duraiappah
101
People Arrested
$1,391,725
Cash Seized
$4,542,791
Value of Drugs Seized
35
Firearms Seized
636
Rounds of Ammunition Seized
5
Luxury Cars Seized
872
Charges Laid
83
Search Warrants Executed
More Than 100 Province-Wide Search Warrants Executed
Peel Regional Police joined the Toronto Police Service and other provincial partners in a
Joint Forces Operation to dismantle a violent street gang operating across the province.
This year-long intelligence-led operation targeted over 100 individuals alleged to
be responsible for crimes including murder, attempt murder, firearms offences, drug
trafficking and human trafficking in Peel, Toronto and the surrounding areas, as far
away as Thunder Bay. What started as a local investigation into a dangerous street
gang, turned into a complex multi-jurisdictional project involving arrests in 15 different
cities.
31 Firearms Seized
The RCMP Toronto Airport Detachment Serious and Organized Crime Unit joined
forces with Peel Regional Police, Toronto Police Service, York Regional Police, Ontario
Provincial Police and the Canada Border Services Agency for this two-month long
narcotics investigation. In September 2020, several search warrants were executed in
Mississauga, Etobicoke and King City resulting in six people being arrested and more
than 140 narcotics and other Criminal Code charges laid.
Over 40kg of Illicit Drugs Seized
In August 2020, investigators with the Royal Canadian Mounted Police (RCMP)
Combined Forces Special Enforcement Unit (CFSEU) concluded a year-long probe into
illicit drug activity. This project was a multi-enforcement investigation focusing on
multiple organized crime groups operating within the Greater Toronto Area (GTA).
The CFSEU is a multi-jurisdictional operation which includes the RCMP, Ontario
Provincial Police, Peel Regional Police, Toronto Police Service, York Regional Police,
Durham Regional Police Service and Canada Border Services Agency that exposes,
investigates, prosecutes and dismantles organized criminal enterprises.
A total of 16 search warrants were carried out in the GTA and surrounding areas, 16
people were arrested and charged with 74 narcotics and other Criminal Code offences
related to the importation, exportation and distribution of cocaine, fentanyl, heroin,
opium and ketamine.
2020 Annual Report - Year In Review 13
40
+
kg
Drugs Seized
11
+
kg
Drugs Seized
114
People Arrested
1,700
+
g
Drugs Seized
275
Cartons of Illegal
Cigarettes Seized
$200k
Cash Seized
$1,500,000
+
Value of Drugs Seized
31
Firearms Seized
31
Firearms
Seized
20,300
Rounds of Ammunition Seized
100
+
Province-Wide Search
Warrants Executed
800
Weapons and Drug
Charges Laid
$300,000
Cash Seized
$175k
Cash Seized
Supporting a community event
Community Involvement
Giving Back
14 PeelPolice.ca
Ontario
P
EEL CHILDREN’S AID
F OUNDATION
Some of our Community Partners
Supporting Special Olympics
Assisting with the Toys For Tots Campaign
With help from our
community, we raised over
$
750,000
and donated time, goods
and services to support
numerous charities.
2021 Organizational Structure
2020 Annual Report - Year In Review 15
Compensation
Benefits & HRMS
Labour &
Employee
Relations
Human
Resources
Learning &
Development
Recruitment
& Staff Support
Corporate
Development
Construction
& Capital
Operations
Security
Management
Facilities
Management
Fleet Services
Quartermaster
Stores
Materials
Management
Business Planning
& Analysis
Business Support
Finance &
Planning
Corporate
Support
Services
Corporate
Services
Command
11 Division
21 Division
12 Division
22 Division
Airport
Division
Community
Policing
Operations
Command
Road Safety
Services
Community
Safety Well-Being
Services
Regional
Community
Mobilization
Innovation &
Technology
Command
Court
Services
Operations
Services
Records Services
Business
Solutions &
Applications
Infrastructure
& Data Centre
Operations
Information
Technology
Services
VCOM & Support
Services
Client
Services
Communications
Centre
Duty
Inspectors
Office
Communications
Services
Investigative
& Emergency
Services
Command
Intelligence
Services
Specialized
Enforcement
Bureau
Intelligence
Operations
Crimes Against
Persons
Forensic
Identification
Services
Homicide /
Missing Persons
Bureau
Investigative
Services
Financial Crime
Services
Emergency
Support Services
Corporate
Planning &
Research
Corporate
Communications
Enterprise
Management /
Risk Assessment
Organizational
Wellness
Analytics
Bureau
Diversity
& Inclusion
Strategic
Initiatives
Executive
Officer
Executive
Officer
Pipe Band &
Honour Guard
Professional
Standards
Police Services Board
Chief of Police
Legal
Services
PRP members accepting awards from Chief Duraiappah
Awards and Recipients
Each year, there is an extensive list of awards presented
to Peel Regional Police employees, recognizing their
hard work, dedication and successes. The following list
highlights some of those awards and recipients.
Civilian of the Year Award
Andrea Huxtable
Officer of the Year Award
Cst. Justin Thorn
Civilian Supervisor Award
Karen McMaster
Officer Supervisor Award
Det. Michael Mavity
TEAM (Together Endeavours Achieve Milestones)
Award - Community Focused
2019 North American Police Soccer
Tournament Executive Committee
Insp. Wendy Sims, D/Sgt.George Douglas, S/Sgt. Nigel Gonsalves,
S/Sgt. Tracy Noonan, S/Sgt. Allan Villers, Det. Craig Rodrigues,
Cst. Thomas Atkinson, Cst. Cameel Chambers, Cst. Daniel
Masters, Cst. Thomas McLean, Cst. Gary Thomas, Cst. Nancy
Vellenga, Oscar Castaneda, Lisa Eng, Janet Noseworthy
TEAM Award - Investigative Project
Project Lucky
Det. Paul Noonan, Cst. Christopher Bravener, Cst. Jeff Gardner,
Cst. Erik Grant, Cst. Tracy Jackson, Cst. John Lontoc,
Cst. Brian Lorette, Cst. Matthew McAulay, Cst. Scott Smith,
Cst. Sean Wegenschimmel, Lisa Smith
TEAM Award - Corporate Project
Safe Handling Program for Drug Submissions
Insp. Peter Danos, S/Sgt. Winston Fullinfaw, S/Sgt. Karen Meeker,
Sgt. James Adams, Sgt. Erick De Leon, Sgt. Paul Wallbank,
Cst. Ninad Desai, Cst. Scott Lawrie, Cst. Kristine Mazzocato,
Recruit Cst. Lauren Bond, Steven Cowan, Anzette DeCunha,
Melanie Douglas, Jenny Volpe
Communications Award
Diane Santos
Constable Matt Parr Academic Awards
Cst. Eric Maccallum, Cst. Daniel Sheikh, Cst. Jasdave Shoker
Constable Matt Parr Impaired
Driver Apprehension Awards
Cst. Attila Alszegi, Cst. Ismail Bawa, Cst. Lukasz Dowgialo,
Cst. Taylor Halfyard, Cst. Jonathan Kreis, Cst. Jaime Peach,
Cst. Alexander Scarchilli
Constable Matt Parr Auxiliary Officer RIDE
(Year long) Program Award
Sp. Cst. Obaid Khan
Paul Schram Memorial Award
Gord Izzard
Marion Reeves Health and Fitness Award
Det. Robert Bryant
Bell Hero Award - Safe City Mississauga
Cst. Vanessa McHugh
Brampton Board of Trade - Police Service Award
Cst. Joshua Scott
John K. Forbes Memorial Award
Cst. Valentin Costache, Cst. Jashanjot Gill, Cst. Edward Hebert,
Cst. Wei Wang
Mississauga Real Estate Board - Police Merit Award -
Team Submission
Cst. Jaime Orbegoso
Ontario Women in Law Enforcement (OWLE) Awards
Cst. Frouke Antuma
16 PeelPolice.ca
Winner of the Paul Schram Award – Gord Izzard
2020 Annual Report - Year In Review 17
Officer Exemplary Service Medals
35 Years
Det. Jed Barker, Supt. Stephen Blom, A/Sgt. Michael Klarenbeek, S/Sgt. Zahir Shah
30 Years
D/Sgt. Andrew Babensee, Det. Michael Bassier, Cst. Geoffrey Belanger, Cst. Kevin Brannagan,
Cst. John Canapini, Sgt. Stephen Ceballo, Sgt. Richard Clarke, Det. John Conway, Insp. Andrew
Cose, Supt. Donald Cousineau, Cst. Brenda Dawson, Sgt. Grant Dodd, Insp. Stephen Duivesteyn,
Sgt. Michael Francisco, S/Sgt. Nigel Gonsalves, Det. Alexandra Grieve, Cst. Steven Hachborn,
Sgt. Brian Hannah, Sgt. Tony Hart, Det. James Hendry, Det. Mark Heyes, Supt. Robert Higgs,
Cst. Raymond Jackson, Det. Johny Kalpouzos, D/Sgt. Brian Kennedy, Cst. Anthony Korosec, Cst. Amyn
Lakha, Cst. Gary Lancaster, Insp. Barry Leslie, Cst. Fiona Mackenzie, Insp. Glenn Margison, Det. Ken
McBain, Sgt. Shawn McCann, Cst. Christopher McColl, Interim Chief Christopher McCord, Sgt. John
McDonald, Cst. Paul McKenna, Cst. Peter McLaughlin, Det. Paul McNairn, Sgt. John Mepham,
Sgt. Stephen Murphy, Cst. Matthew Pelissier, Det. Andrew Pennington, Cst. Christopher Pero,
Cst. Carlos Pinheiro, Cst. Sean Piper, Sgt. John Pitsadiotis, D/Sgt. Vince Pucci, Sgt. Kenneth Pye,
Cst. Jose Quimpo, S/Sgt. Warren Robinson, Cst. John Rozich, Cst. Paul Saunders, S/Sgt. Alan Scott,
D/Sgt. Daniel Scott, Insp. Wendy Sims, Insp. Jean-Paul St. Jules, Insp. William Stewart, Cst. Paul
Sylvester, Cst. Gary Thomas, Insp. Sandra Trepte, Insp. Thomas Warfield, Cst. Kelly Zelinski
25 Years
A/Insp. Adrian Adore, Det. Lori Blashuk, Sgt. Sean Brennan, Det. Wendy Britton,
Det. Jeffrey Callacott, Supt. Navdeep Chhinzer, Insp. John Christie, Sgt. Donald
Deelen, S/Sgt. Thomas Doherty, Sgt. Yvonne Galley, A/Insp. Robert Hackenbrook,
Cst. Barrett Hagopian, A/Insp. Hubert Hiltz, S/Sgt. Natalie Hiltz, A/Insp. Jeremy
Hodgson, S/Sgt. James Leadbeater, Sgt. Paul Morandin, Supt. Mark Noble,
Supt. Martin Ottaway, D/Sgt. Michael Pulley, Det. Dean Renpenning, Det. Jessica
Roselli, Det. Christopher Sajben, Sgt. Nigel Smedmor, Insp. Barbara Smith,
D/Sgt. Rory Steele, Sgt. Jennifer Trimble
20 Years
Det. Heidi Adams, Sgt. James Adams, S/Sgt. Adrian Adore, Det. Dennis Ashby,
Cst. David Baird, Det. Michael Baker, Sgt. Patrick Belleau, D/Sgt. Jayson Bouwkamp,
Cst. Richard Chin, Cst. David Dawe, A/S/Sgt. Darren Doody, Det. Dimitrios Drivakos,
A/S/Sgt. Jeffrey Duffield, D/Sgt. Christopher Fiore, Det. Wayne Fleming, Sgt. Grant
Gervais, Cst. Peter Gill, Sgt. Matthew Glendinning, Cst. Paul Guse, Det. Jeffrey
Hawkins, D/Sgt. Jason Hobson, Cst. Arash Kardan, A/Supt. David Kennedy,
Det. Edward Kulik, Cst. Luc Lalonde-Bourbonnais, Insp. Todd Leach, Det. Sandro Leo,
Cst. Carla Machado, Det. Paul MacLeod, Sgt. Jeffrey Mason, Sgt. Geraldine
McNulty, Sgt. Aamer Merchant, Det. Chad Michell, D/Sgt. Rebecca Miller-Small,
S/Sgt. Adam Minnion, D/Sgt. Glen Morash, Cst. Micheline Murphy-LaBossiere,
A/D/Sgt. Paul Noonan, Cst. Dameon Okposio, Insp. Deborah Pendlebury, A/Insp. Scott
Redstone, Det. Edward Reeves, Cst. Timothy Rourke, Sgt. Christopher Salmon,
Cst. Jason Sarracini, Cst. Jack Sawatsky, Cst. Jose Serra, A/D/Sgt. David Seward,
Cst. Harvey Sham, Det. Gregory Shrivell, Cst. Dan Simmonds, S/Sgt. Darlene Smith,
D/Sgt. Dyson Smith, Sgt. Derrick St. Denis, Cst. Robert Stepan, Cst. Robert Stevenson,
D/Sgt. Michael Stone, Cst. Trish Taglieri-Demetriou, Sgt. Andrew Tang, Det. Jason
Unsworth, Cst. Michael Vertolli, Det. Michael Walker, Sgt. Kirk Williams, Cst. Kourtney
Wilson-Atkinson
Civilian Service Awards
40 Years
Rita Poetzsch
35 Years
Pamela Binsell, Francis McMonagle, Frances Rozario-Mizal
30 Years
Karen-Lee Ackland, Michael Ardito, Catherine Ash, Cheryl Bachorski, Debbie-Ann Biot,
Susan Bodin, Douglas Bowman, Elisabeth Braun, Allison Bruyns, Jenny Cardillo, Arlete
Carvalho, Steven Cowan, Grazyna Devereaux, Barbara Duncan, Paul Falzetta, Debbie
Ferguson-Scarlett, Barbara Frey, Darren Gibson, Jeffrey Graham, Annette Grant, Judy
Haggett, Julanne Heu, Petra Hogg, Sheila Horton, Carol Hubacheck, Patricia Irving,
Tammy-Lyn Jessop, Dianne Lamb, Elisa Leslie, Anica Lorkovic, Jana MacMillan, Beverley
Mahadeo, Elizabeth Marple, Carmie McCormack, Karen McMaster, Andrea Mitchell,
Deborah Mullen, Kerry Muscat, Paula Pestell, Anne Powell, Hayley Reid, Leanne
Reynolds, Trudy Richard, Sharon Robitaille, Catherine Russell, Dawn St. Aubin, Sylvie
Szuch, Teresa Toscani, Janice Tulloch, Gloria Vucinic, Lilibeth Yu
25 Years
Jane Bahen, Beverly Brereton, Allison Bruyns, Shona Desbiens, Maxine Donovan, Kevin
Dwyer, Hayley Giles, Rebecca Hatton, Tania Riccio, Deborah Sharp, Genoveva Soares,
Janet Webber
20 Years
Darlene Bernard, Lynne Coulter, Laura Day, Christian DiMartino, Raphael Djabatey,
Marilyn Dutka, Nicole Elliott, Jason Grainger, Michael Hartley, Tina Harvey, Colleen
Hawes, Carlee Henderson, Carri-Lynn Holmes, Sarah Koster, Cheryle-Lynn Lemire, Robert
Lussier, Kimberly Malcovich, Michelle Palmer, Ankica Simrak, Santosh Xavier
35
+
Years
8 Employees
Celebrated
30
Years
115 Employees
Celebrated
20
Years
84 Employees
Celebrated
Carrie-Lynn Holmes working on specialty award nominations
Newly promoted Detective Sergeant Rebecca Miller-Small
Promotions
We are committed to attracting, retaining, developing and promoting professional and
skilled employees who are reflective of our community.
Deputy Chief
Randall Patrick
Staff Superintendent
Sean McKenna
Superintendent
Navdeep Chhinzer
Dermot Coughlan
Sean Gormley
Robert Higgs
Hubert Hiltz
Martin Ottaway
Civilian - Director
Tony Ventura Tamara Wilson
Inspector
Gregory Amoroso
Ryan Berrigan
Andrew Cooper
Todd Custance
Peter Danos
Gregory Janisse
Bob Nagra
Dirk Niles
Mark Noble
Deborah Pendlebury
Wendy Sims
Shelley Thompson
Civilian - Manager
Marianne de Munnik
Staff Sergeant/Detective Sergeant
Joe Ciftci
John Doran
Mustafa Durgun
Ian Harloff
Matthew Hutchinson
Feras Ismail
Christopher Krause
Chadwick Lines
Rebecca Miller-Small
Adam Minnion
Glen Morash
Tracy Noonan
Michel Pigeau
Joey Rego
Earl Scott
Matthew Small
Darlene Smith
Supervisor - Civilian
Oluwaseyi Aremu
Ivan Celeketic
Ania Grajewska
Robert Lussier
Heather Manuel
Sergeant/Detective
Kevin Anderson
Adam Arifi
Baldeep Aujla
Darrell Beck
Sean Bitmanis
Derek Boyce
Paolo Cincinnato
Paul Corcoran
Matthew Cunliffe
Kristopher Dawe
Gabriele Di Nardo
Joseph Dominie
Donna Foreman
Christopher French
Ricardo Garcia
Baljit Gill
Nick Gregoriou
Marcia Hanlon Whitlock
Neil Harris
Trevor Heck
Cole Heffren
Blair Herd
Adam Holland
James Howard
Jessica Innes
Donovan Irving
Andrew Johnston
Chad Lemaire
Kristine Mazzocato
Natosha McBride
Rui Medeiros
Anthony Mendonca
Sheamus Neher
Jeffrey Parent
Scott Parsons
Andrew Peterson
Stephen Porciello
Milan Sablic
Kevin Shaidle
Sanjeev Singh
Stuart Soares
Leon Stewart
Andrew Tang
Robert Trujillo
Eric Utigard
Jered Van Roosmalen
Robb Wilson
18 PeelPolice.ca
Aremu Oluwaseyi accepting his promotional certificate
Success and Progress:
2020-2023 Strategic Plan by Area of Focus
2020 Annual Report - Success and Progress 19
1. Our Community
2. Our People
3. Our Work
Ensuring the well-being of our community is important
Our Community Safety
and Well-Being Plan
In October 2020, Peel Regional Police in collaboration with
the Region of Peel, adopted the Community Safety and
Well-Being framework as the foundation for our service.
By incorporating a community focused police response
that is rooted in evidence and measured outcomes, we
are developing programs that fill the gaps in human
services experienced by people in crisis. Our service is
focusing on four key initiatives to positively impact our
community’s safety: Mental Health and Addictions, Road
Safety, Violent Crime and Priority Populations. The Plan’s
adoption has resulted in an organizational restructure
to provide better alignment of resources. The Plan has
resulted in the creation of Community Safety and Well-
Being Services which encompasses Regional Community
Mobilization Teams and Road Safety Services initiatives.
20 PeelPolice.ca
Crime Prevention Mental Health
Emergency
Management
Priority PopulationsFamily Violence Road Safety Community Support
Our Community
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Incident
Response
A Safer Community Together
Officer engaging with community member
Mobilization units are here to assist the community
Regional and Divisional Mobilization Units
As part of our Regional Community Mobilization Teams
that continue to provide engagement and outreach
programming for matters involving equality and inclusion,
youth education and crime prevention, new Divisional
Mobilization Units have been created. These Units have
a specific mandate to deliver engagement, intervention
and risk prevention support to our community’s most
vulnerable priority populations. Officers receive the latest
in crisis intervention training, cultural competency and
other specialized training that align with the Community
Safety and Well-Being framework, in the hope that police
can create positive engagement opportunities within our
priority populations. The Units consist of 48 constables,
with 12 per division, that report centrally to Regional
Community Mobilization and support our Mobile Crisis
Rapid Response Team and Crisis Outreach and Support
Team officers.
Mental Health and Addictions Strategy
Mobile Crisis Rapid Response Team
Due to the rise in mental health-related occurrences
over the past several years, in February 2020 Peel
Regional Police officially launched the Mobile Crisis
Rapid Response Team (MCRRT) in collaboration with the
Canadian Mental Health Association – Peel Dufferin. The
program teams up a Crisis Worker (Registered Nurse,
Registered Social Worker or Occupational Therapist)
with a specially trained police officer to respond to calls
for service involving individuals experiencing a mental
health concern/crisis. The goal is to provide on-site
assessment and potentially divert patients from hospital
emergency departments to an appropriate community-
based service. The MCRRT officers are teamed up with
a Mental Health professional who has the knowledge,
training and skills to properly assess each situation they
encounter. Our MCRRT is on the road every day assisting
our community, continuing our path towards “A Safer
Community Together”.
“The care and well-being of all citizens in the Region of Peel
is our number one priority. The inception of the MCRRT teams
ensures that the patients, family and friends can have a
better piece of mind that their loved ones will be cared for in
a timely and professional manner.” Chief Nishan Duraiappah
Hospital Transfer Protocol
The Peel Region Police Hospital Transfer Protocol is
an agreement between Peel Regional Police, William
Osler Health System, Peel Regional Paramedic
Services, Canadian Mental Health Association Peel
Dufferin Branch and Ontario Provincial Police Caledon
Detachment. It outlines steps each organization will
take to support persons who are experiencing a mental
health or addictions-related crisis when accompanied
by police under the provincial Mental Health Act to
William Osler Health System’s Emergency Departments.
It enhances collaboration and coordination among the
partners to improve the overall experience of patients,
hospital, police and paramedic staff. It supports the
health and safety of those involved when patients
are transferred from police care to hospital workers,
while also promoting public safety. The procedures and
practices implemented through the Protocol also aim to
reduce police wait times in William Osler Health System’s
Emergency Departments by enabling a faster transfer of
patients when appropriate, leading to more effective use
of police and hospital resources. The Protocol will also
better connect people experiencing a crisis with the
appropriate community mental health and addictions
services to meet their needs, as well as improved
outcomes after they transition out of the hospital.
“This Protocol will allow us all to work together to better
assist persons in crisis while using our resources more
effectively. Peel Regional Police is proud to implement a
Protocol that is based on best practices associated with
mental health, human rights, policing and privacy.”
Chief Nishan Duraiappah
2020 Annual Report - Our Community 21
Engaging With Our Priority Populations
Touchdown Program: Toronto Argonauts and Peel Regional Police
Peel Regional Police and the Toronto Argonauts (Argos) Football Club collaborated on a program to motivate at-risk youth
to achieve new levels of success. The Touchdown Program is a shared commitment by Chief Nishan Duraiappah and Argos
GM Michael (Pinball) Clemons to help youth in the community. The program brings players together with young people
to provide guidance and positive messaging through life experiences. It is hoped that by hearing stories straight from
sports role models, youth will learn how hard work and determination can help them achieve their goals and reduce
their chances of making poor decisions that may lead to criminal activity. The 2020 program ambassadors were Argos
players Llevi Noel and Kurleigh Gittens Jr. The players partnered with a Divisional Mobilization Unit Officer who identified
issues in the neighbourhoods they patrol and together they attended events where the players shared stories about their
personal experiences overcoming challenges, and how making good choices helped them achieve their goals.
“Connecting our Argo players alongside police to
support, celebrate and encourage youth to experience
more, dream more and do more than they ever
thought possible. Thank you to the Peel Regional
Police and my great friend Chief Duraiappah for this
collaboration, it can only add up to success.”
Argos GM Michael (Pinball) Clemons
Family and Intimate Partner Violence
Intimate Partner Violence Unit
Based on the success of an Intimate Partner Violence pilot project, a centralized Intimate
Partner Violence Unit became one of the top priorities for Peel Regional Police. The
centralized Unit will create more consistent service delivery, increase collaboration with
our community partners and allow for overall better victim management and monitoring
of high-risk offenders. The Unit represents a reallocation of 40 specially trained officers,
reporting to eight Detectives and one Detective Sergeant, who will provide 24-hour
service and ultimately help reduce the workload of frontline officers, while serving our
community better.
It’s Not Okay Awareness Campaign
In November 2020 Peel Regional Police, together with the Region of Peel, City
of Brampton, City of Mississauga, Town of Caledon, Ontario Provincial Police
and numerous regional community agencies, launched the awareness campaign “It’s
Not Okay” to generate increased access to information and resources related to Family
and Intimate Partner Violence. Family and Intimate Partner Violence offences affect
all communities and is one of the most pressing issues for Peel Regional Police. These
incidents are of paramount concern for our service as the COVID-19 pandemic creates
another challenging layer for survivors who become further isolated and may find it
increasingly difficult to access care or intervention.
“We know that the circle of violence in Family and Intimate Partner Violence situations
has social, emotional and psychological elements that may prevent survivors from coming
forward to report abuse. Creating accessible spaces and lifelines for survivors of Family and
Intimate Partner Violence is critical to ensure community safety and well-being. Together, we
can support survivors in breaking the cycle of abuse and creating a safer path forward.”
Deputy Chief Nick Milinovich
22 PeelPolice.ca
49
Specially Trained
Officers
24
Hour Service
Improved
Community
Service
Frontline officer in full PPE cleaning police cruiser
2020 Annual Report - Our Community 23
COVID-19, Peel Regional Police
and Our Community
During the COVID-19 pandemic in 2020, Peel Regional
Police had to quickly adapt to best serve the community
during unprecedented times. After initially closing
the Divisions early in the year, all were reopened* to
serve the public 24 hours a day, seven days a week
with restricted capacity. There were no changes to our
dispatched response to 911 or non-emergency calls for
service. Additional screening questions were asked by a
communicator to limit the potential for spreading illness.
On our website, located within the ‘In the Community’
section, information was made available with resources
for the public on how to continue to access our many
services as well as a section ‘Resources on COVID-19’
with links to Peel Regional Police media releases and
municipal and provincial websites.
As essential workers, Peel Regional Police continues to
follow provincial guidelines and implement best practices
in order to protect our community and workforce from
the transmission of COVID-19.
* Access rule changes were dynamic and reflective of provincial imposed
guidelines/restrictions.
Officer posting COVID-19 restrictions
Road Safety Strategies
Peel Regional Police is committed to road safety as a core policing function. Road Safety Services is now part of Community
Safety and Well-Being Services. Our officers remain vigilant 24 hours a day, seven days a week. Speeding, aggressive
driving and impaired enforcement remain priorities for our officers to ensure the safety of our community.
Project ERASE and Project DRIFT
Project ERASE (Eliminate Racing Activities on Streets Everywhere) is a continuing focus of Road Safety Services. Street
racing is illegal, dangerous and jeopardizes the lives of innocent people. The aim is to change poor driving behaviour
through education and strategic enforcement. During one month of targeted weekend enforcement in late spring 2020,
1,606 vehicles were investigated, and officers issued 414 Highway Traffic Act tickets, 137 Bylaw notices and attended 116
calls for service directly related to street racing activities.
In the fall of 2020, Peel Regional Police collaborated with Ontario Provincial Police and York Regional Police to investigate
the increase of highly organized group-coordinated street racing. Project DRIFT (Dangerous Racing Intelligence Focus
Team) was created to support the ERASE Program. During the project, members of the team were able to gather
information and evidence which resulted in the execution of several warrants and arrests. Those involved with these
groups are responsible for dangerous vehicle manoeuvers often in the presence of large crowds and innocent drivers.
“Those who choose to show a blatant disregard for community safety by engaging in these types of illegal activities,
need to be reminded there are legal consequences for their actions. [October 1, 2020] we have successfully put a dent
into the organizational structure of these events, and are united in the goal to keep our roads safe.
The community has had enough. We have all had enough.” Chief Nishan Duraiappah
Crime Prevention Initiatives
Youth Presentations
• Cyberbullying
• Human Trafficking
• Drug Education
• Frauds & Scams
• Personal Safety
• Internet Safety /
Social Media
• Media Distraction /
Addiction
Adult/Seniors Presentations
• Cyberbullying
• Human Trafficking
• Drug Education
• Frauds & Scams
• Personal Safety
• Realtor Safety
• Internet Safety /
Social Media
• Media Distraction /
Addiction
• Home Security
• Crime Prevention
Through
Environmental
Design
• Run, Hide, Defend
• Road Safety
24 PeelPolice.ca
Offering information to assist public concerns
Media give information to the community Keeping our roads safe
24,000
+
Vehicles Stopped for RIDE
Other Road Safety Services
Programs and Initiatives
• The Road Safety Services (RSS) team have partnered
with the Peel Addiction Assessment and Referral
Centre to refer impaired driving offenders to
addiction resources to help them avoid reoffending.
• ‘Take the Pledge Peel’ Safe Driving Campaign
is a Community Safety and Well-Being social
development strategy to unite stakeholders vested
in road safety and excessive speeds.
• RSS have dedicated a Dangerous Driving Target
Team to identify high-risk driving offenders and
take a proactive approach with these investigations.
This will continue to be part of a focused awareness
strategy to support the existing traffic enforcement
model and prevent traffic/criminal violations and
preventable collisions.
• Traditional divisional road safety units were
centralized and additional officers added to RSS.
The additional officers will continue to monitor
data-driven high-risk collision locations within
the region.
• The redesign of the Road Watch website will
help filter and adequately manage the vast
amount of traffic complaints in our region. This
will ensure community member complaints
are dealt with in a timely and efficient manner.
www.peelpolice.ca/roadsafety
• RSS has built collaborative relationships with
Brampton and Mississauga By-Law Enforcement
related to road safety (tow truck enforcement and
excessive noise).
• Project Noisemaker ran for the month of July 2020
to identify and reduce the number of motor vehicles
with modified or excessively loud exhaust systems.
403 Highway Traffic Act tickets were issued.
2020 Annual Report - Our Community 25
2,189
Roadwatch
Reports
141
%
over 2019
827
Stunt Driving
Charges
126
%
over 2019
116
Persons
Charged
27
%
over 2019
89
Warn Range
Suspensions
55
%
over 2019
Radar enforcement protect us on the roadways
26 PeelPolice.ca
Performance Indicators: Our Community
1.1 Crime Prevention and Response
Implement crime prevention initiatives, focusing on violent crime and
identified community crime trends, and respond effectively to citizen
calls for service.
1.1.1 Created Regional Community Mobilization (RCM) Teams and Divisional Mobilization Units
(DMU) to work with frontline officers to enhance community engagement and outreach
programs. DMU officers will be responsible for identification of, intervention with, and
prevention for priority individuals or communities. RCM teams will be responsible for
connecting priority individuals with community agencies for support.
1.1.2 Mined operational data to discover patterns in repeat offenders/victims with respect
to vulnerable populations, providing direction and priorities as the foundation for the
operational rollout of the Community Safety and Well-Being framework.
1.1.3 Communications Centre dispatched officers to emergency events following established
guidelines.
1.1.4 Responded to 83,479 non-emergency calls by alternative methods including community
station and divisional front desk reporting, as well as online reporting with follow-up
through Call Diversion Units. Additionally, the Brampton Virtual Substation opened as a
location for virtual reporting, and the Malton Community Substation reopened.
1.1.5 Developed new Crime Prevention educational programs that addressed a general theme
of increasing personal and business safety. Also adapted material to a virtual platform
allowing several thousand individuals from schools, organizations and businesses to
attend interactive and informative training sessions. The virtual platform also provided
the opportunity for officers to continue participation on a variety of committees including:
Business Watch (Safe City Mississauga), Peel Alliance to End Homelessness, IMET
(Integrated Municipal Enforcement Team) and Vision Zero (Pedestrian and Road Safety).
Crime Prevention increased its social media presence, particularly on Twitter where
followership increased approximately 20 per cent with 1,784,600 impressions.
1.1.6 In the 2020 Residential Community Survey, 77 per cent of citizens strongly agreed/agreed
that Peel Regional Police is effective at responding quickly to calls for assistance.
1.1.7 Violent crime rate (611 per 100,000) was below the provincial (942) and national (1,277)
rates. Property crime rate (1,742 per 100,000) was below the provincial (2,661) and
national (3,510) rates.
1.1.8 Solvency rate for violent crimes (74 per cent) was above the provincial (64 per cent) and
national (61 per cent) rates. Solvency rate for property crimes (25 per cent) was above the
provincial (21 per cent) and national (20 per cent) rates.
1.2 Emergency Management Planning and Response
Ongoing review and collaboration with policing and emergency response
partners to maintain a coordinated emergency management plan.
1.2.1 Conducted a review of the Peel Regional Police Emergency Plan. Received approval to
expand the part-time Scribe and Boards program to augment command staff during
Critical Incidents. Emergency Management also received approval to develop and
implement a part-time Mass Casualty Unit. School Police Emergency Action Response
program includes 474 schools.
1.2.2 Emergency Management participated in training exercises in partnership with various
community partners to assist with intra-agency communication and emergency
preparedness. The Tactical Unit (TAC) conducted two Aircraft Interdiction Courses with
stakeholders including the Greater Toronto Airport Authority, Air Canada, West Jet, Peel
Regional Police TAC Medics, Airport Division, Toronto Police Service Emergency Task
Force, Halton TAC, Department of National Defence Joint Task Force, Hamilton TAC and
Durham TAC.
1.2.3 Emergency Management partnered with the OPP to facilitate the first ever Search Manager
Course for Peel Regional Police, training 18 additional Search Managers, bolstering Peel
Regional Police’s response option to missing vulnerable person searches.
1.3 Intimate Partner and Family Violence
Support awareness, education and response to intimate partner and family
violence.
1.3.1 Planning for a centralized Intimate Partner Violence Unit (IPV) was initiated to improve
response and investigation of intimate partner disputes. The IPV Unit will have 40
Constables, eight Detectives and one Detective Sergeant who all are specially trained in
IPV investigations.
1.3.2 Participated in the Region of Peel’s Family and Intimate Partner Violence Awareness
(FIPV) Campaign to commemorate the International Day for the Elimination of Violence
Against Women. This social media campaign helped raise awareness and educate
the community about available resources to help reduce FIPV in the community. The
hashtag #ItsNotOkay was developed for use during the campaign.
2020 Annual Report - Our Community 27
1.4 Mental Health and Addictions
Review response to mental health calls, and identify partners to provide
mental health support to community members.
1.4.1 Designed systems to connect individuals with mental health concerns with available care
in response to the growing need for mental health support in Peel. Also established the
Mental Health and Addictions Strategy Committee, comprised of 20 external community
partners and 18 internal Peel Regional Police partners. These programs align with the
Region’s Community Safety and Well-Being (CSWB) Plan priorities.
1.4.2 64 frontline officers were trained for the Mobile Crisis Rapid Response Team (MCRRT),
receiving specialized mental health training. All frontline officers receive Mental Health
Awareness training as part of their cohort training at three months.
1.4.3 MCRRT is a police led program run in partnership with the Canadian Mental Health
Association. It provides frontline response to mental health calls, to better support people
in the community with mental health challenges. Response teams consist of an officer and
a Crisis Support Worker.
1.5 Priority Populations
Work collaboratively with Community Safety and Well-Being partners to
identify and improve outcomes for priority populations.
1.5.1 Supporting the Region of Peel’s CSWB Plan highlighting the mandate to deliver
engagement, intervention and risk prevention support to priority populations.
1.5.2 Conducted workshops with representatives from the Chief’s Advisory Committees and
community members from priority groups during the development of the Strategic Plan.
1.5.3 The Equity and Inclusion Unit participated in 35 community events and the Elder Abuse
Unit conducted 14 presentations with 520 participants, 303 community consultations, and
distributed 5,000 Senior Safety Calendars.
1.5.4 Clearance rate for Criminal Code violations for youth (48 per cent) was above the national
(45 per cent) and provincial (44 per cent) rates.
1.5.5 Crime rate for Criminal Code violations for youth, excluding traffic violations (1,069 per
100,000) was below the national rate (1,448) and below the provincial rate (1,136).
1.5.6 Initiated 84 Problem Oriented Policing projects to help target community issues.
Community Mobilization was awarded grant funding to support human trafficking
prevention and awareness and support victims/survivors of human trafficking.
1.5.7 Revised Chief’s Advisory Committees to better understand community priorities,
strengthen relationships and enhance policing policies.
1.5.8 The Regional Community Mobilization (RCM) Team used a risk tracking database to help
identify risks and provide referrals to community support agencies.
1.5.9 Created platforms for virtual youth programs, and educational videos on Peel Regional
Police’s YouTube channel highlighting Peel Children’s Safety Village messages for personal,
pedestrian and bicycle safety.
1.6 Road Safety
Improve road safety through education, enforcement and proactive
strategies and focus on the Community Safety and Well-Being Vision
Zero goal.
1.6.1 Implemented various targeted road safety initiatives and educational campaigns, including
Project Noisemaker, Take the Pledge and a joint forces street racing operation Project
DRIFT (Dangerous Racing Intelligence Focus Team). Project ERASE (Eliminate Racing
Activities on Streets Everywhere) investigated 4,319 vehicles and laid 2,174 charges.
The Safer Roads Team was added to focus on addressing driving offender recidivism via
compliance checks, surveillance and Crime Stopper tip follow-ups.
1.6.2 Received 2,189 reports from the community through the Road Watch reporting system
which helps identify dangerous and aggressive drivers. Road Safety Services team
partnered with the Peel Addiction Assessment and Referral Centre to refer impaired
driving offenders to addiction resources to help them avoid reoffending. There was an
approved expansion of 16 officers for the Strategic Enforcement Team.
1.6.3 The traffic fatality rate was three per 100,000. 37 fatal collisions resulted in 43 deaths,
15 of which were pedestrians and four cyclists. The personal injury accident rate was 83
per 100,000. 1,189 personal injuries were reported, a rate decrease of 37 per cent from
2019 (1,888).
1.6.4 Implemented traffic enforcement at locations identified using statistical analysis and
community complaints. Strategic Enforcement officers concentrated heavily on stunt
driving, increasing charges laid by 126 per cent in 2020 (827) from 2019 (366).
1.7 Victim Assistance and Community Support
Collaborate with community partners to identify and provide support to
community members, and implement the Community Well-Being framework.
1.7.1 Centralized Intimate Partner Violence Unit will help with the identification of repeat
victims in order to provide them with needed support.
1.7.2 Continued participation on the Peel Human Trafficking Service Providers Committee to
address human trafficking and coordinate survivor support. The Committee and RCM
co-authored a successful submission with the Region of Peel for provincial human
trafficking funding. An integrated services hub for victims/survivors aged 12 and up
will be created, providing on-site support services. As well, continued partnership with
Victim Services of Peel to ensure persons victimized by crime, or in crisis, are informed of
available services and support.
Our People
2,163
Authorized Sworn
Complement
3,107
Total Authorized
Complement
30
Authorized Cadet
Complement
914
Authorized Civilian
Complement
292
Total New Hires
28 PeelPolice.ca
Culture and Well-Being Skilled EmployeesEmployee Collaboration Investing
2019 Annual Report - OUR PEOPLE 29
292
Total New Hires
62
Different Languages
Spoken
102
Outreach Initiatives
1,111
Multilingual Members
51%
Female New Hires
50%
Racialized Cadets
58%
Racialized New Hires
84
Officer Promotions
9
Civilian Promotions
2020 Annual Report - Our People 29
Officer doing a smudging
30 PeelPolice.ca
Special Constable in front of Davis Court Proud to be Peel
2019 Annual Report - OUR PEOPLE 31
Diversity, Equity and Inclusion Multi-Year Strategy Launch
Five-Year Action Plan
In cooperation with Canadian Centre for Diversity
and Inclusion, Peel Regional Police has completed an
in-depth internal assessment, and created a five-year
Action Plan. The mission of the Plan is to foster trust
by improving the culture of our service, where we are
all accountable for promoting and supporting inclusion
within the organization and community. One of the first
initiatives was to review Peel Regional Police directives
with a diverse and inclusive lens.
Diversity, Equity & Inclusion Calendar
Corporate Communications has also promoted
significant calendar dates on Peel Regional Police
social media to recognize and honour the diversity that
surrounds us. This will be expanded to an online version
for internal focus as well.
Internal Support Networks
Internal Support Networks have been created to
provide members with a formally recognized structure
to support their unique needs relating to personally
identifying characteristics, both visible and invisible.
The Internal Support Networks promote:
• Diversity, awareness and inclusivity.
• Foster workplaces where members feel honoured,
respected and valued.
• Provide cross-cultural learning and connection.
• Opportunities for career development.
Chaplaincy Program
The Chaplaincy program is being redesigned to provide
more inclusive spiritual support for our members. The
program will utilize community faith-based resources
and networking.
Workplace Census
Planning began in 2020 to prepare a workplace
census using input from the Ontario Human Rights
Commission, to collect and report demographic
data about our service. This is essential in identifying
systemic barriers and opportunities to become more
inclusive.
2020 Annual Report - Our People 31
Chief Duraiappah providing opening remarks at the ‘Don’t Hide‘ speaker series
32 PeelPolice.ca
Organizational Wellness Initiatives
Peer Support and Critical Incident Response Teams
These teams are comprised of employees of Peel
Regional Police who represent or have past experience
in a vast array of uniform and civilian units throughout
our service. Their specialized training and personal
experience allows them to support members through:
• Critical and traumatic incidents.
• Occupational stress.
• Mental health, resilience and work-life balance.
• Separation and divorce.
• Grief, bereavement and personal loss.
The Peer Support Teams are made up of 91 members,
and have made over 17,000 member contacts. These
volunteers are able to assist members with strategies
to manage these stressors and enhance their self-care
practices. They have access to an extensive network of
mental health resources and can assist with referrals
tailored to the inquiring member.
Target Life Program
Target Life is a holistic wellness program that encourages
members to practice healthy lifestyle choices to improve
their overall well-being. This initiative consists of
five phases, with health-focused incentives designed
to encourage and support the adoption of healthy
lifestyle behaviours by our employees. The program is
progressive, creating an individual employee challenge
that starts with one action and builds a base of resilient
habits, adding one new habit each year.
Target Life is flexible and takes into account that busy
people need health habits that make sense for their
unique life situations and have clear actions and results.
It also incorporates choices to align with personal
philosophies and preferences. The five phases include:
• Physical care
• Self-care
• Nutrition care
• Mental care
• Social care
Organizational Wellness COVID-19 Response
For employees of an essential service, many adjustments
had to be made in order to manage changes to work
and home life. Often these changes were fluid and
evolved into new norms for how we go about our daily
lives. Weekly communications were sent to employees
helping them with a variety of challenges, including but
not limited to:
• Parenting during a pandemic
• Managing the impact
• Combatting fatigue, isolation and loneliness
• Identifying depression
• Self-care
• Building resiliency
Organizational Wellness also introduced a Wellness
Wednesday Outreach where they met with platoons
at each division, providing information, awareness
and resources.
Don’t Hide #PRPSTRONG
Reducing the stigma surrounding mental health in the policing culture is a challenging
task. In a profession where being seen as weak is stigmatized, it is difficult to admit when
we need help. Creating buy-in and normalizing mental health is something Peel Regional
Police is committed to doing. The ‘Don’t Hide’ speaker series for the 2020 Bell Let’s Talk
Campaign involved members sharing their stories of their mental health journeys and
coping strategies. It took strength and courage for those members to drop their mask and
show their vulnerable selves. Over 500 members attended this event.
#PRPSTRONG was created to demonstrate we are on this journey together, we are a team
and we need to support one another.
Over 7,500 mask were sold, with a total of $35,400 raised for charity. We are in this
together with our members and our community.
2019 Annual Report - OUR PEOPLE 33
2020 Annual Report - Our People 33
COVID-19 Pandemic
Since the onset of the COVID-19 pandemic, the
Chief’s Management Group, our COVID-19 Response
Committee and the Peel Regional Police Association
were in constant communication to ensure that we were
meeting the needs of our people and community. We are
an essential service, and even though there have been
additional pressures due to the COVID-19 pandemic, our
membership has continued to prove itself as a world-
class organization.
In a year dominated with unprecedented impacts of
a global pandemic on our lives and our work, Peel
Regional Police has implemented decisions and best
practices in order to protect our employees and our
community from the transmission of COVID-19:
• Created the COVID-19 Response Committee for
streamlining communication.
• Installed all facilities with Self Screening Thermal
Scanners as well as a mandatory Self Screening
Questionnaire before entry.
• Reduced capacity in work areas.
• Work from home policy, where viable.
• Reserve Deployment Model in shift scheduling.
• Reconfiguring of workstations.
• Improved ventilation systems.
• Physical distancing guidelines in common spaces.
• Continual cleaning and disinfecting of work areas.
• Mandatory Personal Protective Equipment guidelines
implemented for contact with the community.
• Mobile COVID-19 testing stations for all employees.
• Increased communication with employees through
Virtual Town Halls.
We are working hard to do our part to protect ourselves
as essential workers and to protect those around us,
whether at work or in our community.
Facilities Management working hard to keep us safe
Overview of COVID-19 world stats
Membership
Survey
Employee
Workshops
Leadership
Interviews
Sustaining
Positive Culture
Change
Culture Assessment
At the heart of our organization is our culture. Our norms and shared beliefs determine ‘how we operate’. One of
the keys to our success is to have a culture based on a strongly held, and widely shared set of beliefs that support
our strategic objectives and vision for the future. Peel Regional Police joined with PricewaterhouseCoopers
to start taking steps to gain a deeper understanding of our current organizational culture. It is the first step
to making our culture work for us. This was done through several activities; a membership survey, leadership
interviews and employee workshops. These activities helped us understand our current culture so we can
continue to maximize our strengths, and identify barriers that we need to overcome to better our employees and
in turn better serve our community.
Performance Indicators:
Our People
2.1 Cultural, Physical and Psychological
Well-Being and Safety of Our Employees
Develop and promote initiatives to support the
well-being and safety of employees.
2.1.1 The Joint Occupational Health and Safety Committee
conducted 180 workplace inspections.
2.1.2 The Workplace Mental Health Policy continued
to promote programs, practices and resources to
support employees and reduce environmental and
organizational stressors. As well, a mental health
strategy is being developed under the Excellence
Canada Healthy Workplace initiative that focuses on
the mental health of all members to create a healthy
and safe workforce. The Psychological Safeguarding
program also expanded to include additional units.
2.1.3 Peer Support currently has 91 trained members who
provided 17,494 client contacts to support Peel Regional
Police members. As well, 19 health and wellness
related seminars were hosted, and new initiatives to
support cultural, physical and psychological well-being
and safety included:
• Organizational Wellness Unit awareness and
member introductions - outreach eight week series.
• Wellness Wednesdays outreach on-site visits and
weekly reminders sent electronically to the officer’s
Mobile Dispatch Units.
• Increase of 12 members to Critical Incident
Response Team.
• Six week Suicide Prevention Awareness Series.
• Ontario Police College (OPC) recruit outreach
provided online resources to pre-OPC recruits.
• Continuing Education focused on resiliency, grief
and prolonged exposure.
• Internal Support Networks were introduced including
Military, Asian, Black and Woman networks, with
the goal of supporting the unique needs relating to
personally identifying characteristics, and promoting
diversity, awareness and inclusivity where members
feel honoured, valued and respected.
34 PeelPolice.ca
2.2 Employee Collaboration and Engagement
Focus on improving employee collaboration and engagement.
2.2.1 Reorganized Peel Regional Police structure to enhance collaborative initiatives and
support the sharing of ideas. This includes the changing of areas from divisional based
to regional based, such as the Regional Community Mobilization Team, the Regional
Road Safety Unit and the Regional Intimate Partner Violence Unit. The Peel Regional
Police Analytics team implemented dashboard software in the Real Time Operations
Centre to assist in the deployment of officers for balancing workload.
2.2.2 83 messages from the Chief and 312 emails from Corporate Communications were sent
to employees to increase awareness about organizational and community initiatives.
Continued to use a number of channels including our intranet portal and television
system, email bulletins, an employee newsletter and internal videos to increase
employee engagement and communication. Conducted internal COVID-19 and Body
Worn Cameras town halls for information sharing with employees.
2.2.3 Feedback from previous focus groups influenced the organizational restructure.
Additional employee input was captured through a culture survey and focus groups
resulting in a Culture Assessment of current state, and recommendations that Peel
Regional Police can undertake to create wide-scale, lasting culture change.
2.3 Invest in Our People
Provide resources and development opportunities
for continued growth of staff.
2.3.1 Implemented a Leadership Development Advisory Team to review and identify
opportunities for professional development and coaching for all levels of the
organization with a goal to create an innovative and progressive framework that would
support an employee (uniform and civilian) throughout their career.
2.3.2 Training and education related to development and leadership included:
• 219 employees enrolled in 810 continuing education courses.
• Employees spent 192,573 hours in training.
• Temporary opportunities resulted in 397,693 acting hours.
• Posted 607 internal job vacancies.
• Promotion of 84 officers and the position advancement of 27 civilians, including nine
civilian promotions.
2.3.3 Equipment and projects introduced to support safe and effective delivery of
services included:
• Private/public safety broadband Long Term Evolution for cellular data communication.
• Mobile Data Unit refresh.
• Mobile phones as part of the Digital Officer Transformation Program.
2.3.4 Replace desktops, laptops and equipment which are more than four years old and out
of warranty including more than 120 desktop computers, 200 laptops computers, 200
monitors and 20 iPads. Replaced desktop, laptops and equipment in accordance with
the Information and Technology Plan. Emergency infrastructure increased capacity to
support over 1,000 staff to concurrently and securely work remotely if needed.
2.3.5 Facilities Projects in accordance with the Facilities Plan, include:
• Malton Community Station renovation.
• Brampton Virtual Station.
• 11 Division walkway for accessibility.
• Security Operations Center construction.
• Facilities Long-term Plan Phase 1: Mass renovations at Sir Robert Peel Centre and
Emil V. Kolb Centre for Police Excellence commenced.
2.4 Professional and Skilled Employees that Represent Our
Community
Attract and retain skilled employees who represent our community.
2.4.1 Adjusted traditional outreach initiatives to a new online digital approach, including an
Instagram account with our live and pre-recorded sessions, posts and stories, resulting
in an increase to almost 1,600 followers. Used 102 outreach recruiting initiatives and
recruiting forums to boost uniform applications. Received 3,516 uniform applications
(increase of 83 per cent from 2019). The Civilian Recruiting team transitioned to online
testing and remote interviewing to align with protocol.
2.4.2 Designated groups were represented in the organization: 36 per cent females, 28 per
cent racialized and visible minorities, one per cent persons with disabilities and one per
cent Indigenous.
2.4.3 Attrition rates were four per cent for officers and five per cent for civilians.
2.4.4 292 new hires (144 officers, 130 civilians and 18 cadets) which included: 169 (58 per
cent) racialized and visible minorities, 150 (51 per cent) female, two (one per cent)
persons with disabilities and eight (three per cent) Indigenous.
2020 Annual Report - Our People 35
Body worn cameras
Our Work
Body Cameras
By leveraging both existing and new innovative
technologies, Peel Regional Police are providing officers
with the necessary tools to improve efficiency and
effectiveness. All frontline officers will be equipped
with a body worn camera as part of the commitment
to transparency and accountability both internally,
and to each member of the community we serve.
This technological innovation directly aligns with Peel
Regional Police’s commitment to maintain public trust and
provide professional and unbiased policing by accurately
recording interactions with our community. Body worn
cameras will help demonstrate the organization’s
commitment to a bias free and professional policing
service delivery model. The implementation of body worn
camera technology will allow us to highlight the great
work that is performed professionally under extreme
conditions. Our organizational goal is to be a leader in
innovative policing solutions.
“As we continue to modernize our organization,
our vision is to utilize available innovation and
technology tools to enhance Community Safety and
Well-Being while demonstrating the professionalism
of our frontline members. Peel Regional Police has taken
a leading role in introducing the concept and framework
for providing real time enhanced services, utilizing BWC
[body worn camera] live-stream technology.”
Deputy Chief Anthony Odoardi
36 PeelPolice.ca
Collaboration Public TrustDiversity Service ExcellenceFiscal Responsibility Environment
Digital Evidence Management
Peel Regional Police is embarking on a significant digital
transformation, which includes the implementation
of new technologies along with the introduction
of strategic innovation. Peel Regional Police’s need
to modernize the service’s digital infrastructure to
streamline data flow moving forward will involve
the development of a Digital Evidence Management
System (DEMS). DEMS is the backend infrastructure that
provides the platform for managing all Peel Regional
Police’s digital evidence including seamless introduction
of future data-dependent technologies. It will enable our
organization to handle large volumes of data in a secure,
responsible and cost-effective environment. The DEMS
system will form the foundation upon which other data
collection systems will operate. The implementation of
this technology will be fulsome, community oriented,
evidence based and fiscally responsible. We will leverage
data analytics in order to direct police activities with the
goal of improving service delivery to those who live,
work and visit the Region of Peel.
“The use of BWC [body worn cameras] and the
supporting digital storage solution will be essential
to modernize and enhance transparent and accountable
police services to our Community.”Former Peel
Police Services Board Chair Ron Chatha
Chief Town Halls
Peel Regional Police held Town Hall meetings to
engage with the community, listen and learn. The
Service collaborated with the Muslim Council of Peel,
Muslim Advisory Committee, the Black Advisory Council
and Chinese Advisory Council along with various
other stakeholders and a wide range of voices from
communities of racialized people and persons with
disabilities. The Town Halls engaged the community in
meaningful dialogue and provided the community with
an opportunity to speak directly with our Chief, his
management team and our community leaders about
the issues that mattered the most. The information
gathered was invaluable in implementing meaningful
change towards “A Safe Community Together”. Peel
Regional Police is committed to bringing about systemic
change inclusive of a human rights-centric framework
as the organization moves forward. The first Tele-Town
Hall conference call hosted by Chief Nishan Duraiappah
in 2020 had over 17,000 citizens call in to participate.
“A change from traditional law enforcement and a focus
on public health, ensuring the health and wellness
of families and individuals is our priority, we are
committed to doing that.” Chief Nishan Duraiappah
Community Substations
Peel Regional Police opened two community substations:
the Downtown Brampton Virtual Substation, and the
reopening of the Malton Community Substation to
meet the needs of the community. The Brampton Virtual
Substation has been designed to allow the public
to contact and interact virtually with officers during
regular business hours without attending a station.
It also provides direct access to the Communication
Centre 24 hours a day, seven days a week. It has also
been designed to give the officers working in the area,
or responding to calls in the area, a space to complete
paperwork and follow-ups while remaining present in
the downtown area. Concerns for downtown Brampton
can differ from those of the Malton community, so the
Brampton Virtual Substation will provide a greater
footprint by Peel Regional Police, instill confidence in
the public and improve the overall atmosphere in the
downtown core. The interactive
kiosk of the Brampton
Virtual Substation is
accessible to residents,
businesses and visitors
alike between 9 a.m. and
7 p.m. to report incidents
of concern to police.
DID YOU KNOW?
You can also file reports
online at
PeelPolice.ca/ReportIt
2020 Annual Report - Our Work 37
New technology on the move Member monitoring data Brampton Virtual Substation
New technology to assist frontline officers
38 PeelPolice.ca
Lean Six Sigma
Lean Six Sigma is a business improvement methodology developed in the manufacturing
sector as a measured approach to problem solving using the DMAIC Model: Define,
Measure, Analyze, Improve and Control. Adopting Lean Six Sigma as a regular business
practice provides a standardized framework for all Peel Regional Police employees
to follow as well as provide immediate and positive impacts on the way we conduct
business and deliver services to the citizens of Peel. Thirty Peel Regional Police members
have received their Lean Six Sigma Green Belt Certification, and can assist areas with
following the Lean Six Sigma framework.
Business Intelligence and Police Analytics
Business Intelligence
Peel Regional Police’s digital transformation will include the acquisition of Business
Intelligence software to drive evidence-informed community safety initiatives and
analytics, which will evaluate our progress through outcome-based metrics, to
reassure and sustain the positive changes. The Business Intelligence platform will
enable Peel Regional Police to make better business decisions. The platform will power
the dashboards in our newly established Real Time Operations Centre. It will provide
valuable information on the skills and the deployment of officers across the Region of
Peel. With this information, an officer with the required skillsets (i.e. specific language,
crisis negotiations, etc.) can be deployed to the appropriate call for service to address
situational issues. The platform will enable our Analytics Bureau to conduct a detailed
analysis of data to help make data-driven and informed business decisions.
Real Time Operations Centre
Peel Regional Police has embarked on the development of a Real Time Operations
Centre (RTOC). The RTOC will manage core policing resources in the context of
dynamically evolving events encountered by Peel Regional Police’s frontline officers and
Communications Centre. The RTOC operates by allocating resources in real time with the
ultimate goal of enhancing public and officer safety. The RTOC approach will improve
officers’ situational awareness via analytical support, utilizing internal and external
data sources. Those sources are leveraged to run checks, provide intelligence-based
analytics, share images from open-source social media searches, and provide resource
allocation information.
Dashboards
The Analytics Bureau partnered with leaders in the business intelligence industry to
implement a dashboard solution which will provide a complimentary framework with
enriched analytical capability to further the effectiveness of an enhanced evidence-
based approach to community safety and well-being. The dashboards will be interactive,
real time data driven and visually dominant. Peel Regional Police is one of Canada’s few
policing agencies to adopt and implement this forward-thinking, innovative dashboard
approach, built by our people, to assist Communications and frontline response.
Online Records Check
A new online application process for obtaining police record checks is now available.
Brampton and Mississauga residents can now obtain a Criminal Record Check, Criminal
Record and Judicial Matters Check or Vulnerable Sector Check for employment or
volunteer purposes without having to attend a police station in person. All aspects of the
process, including verification of identity and fee processing, are handled electronically
using a secure automated platform. The online program allows residents to apply for
all three levels of record checks, 24 hours a day, seven days a week. Applicants may
choose to receive either the hardcopy version of their criminal record check or the newly
formatted electronic document.
Partnerships
Ontario Human Rights Commission
Peel Regional Police is committed to enhancing co-
operation between police services and the communities
they serve, while ensuring that the delivery of these
services are aligned with the fundamental rights
guaranteed by the Canadian Charter of Rights and
Freedoms and the Ontario Human Rights Code. Peel
Regional Police and the Peel Police Services Board
are committed to taking a leadership role amongst
police agencies to address and overcome systemic
racism in policing. Peel Regional Police is forming a
data governance team committed to operationalizing
and implementing principles under a systemic change
framework with the Ontario Human Rights Commission.
Along with partner agencies, Peel Regional Police
is working to develop and implement solutions to
dismantle systemic racism while supporting our
Diversity, Equity and Inclusion Strategy. This effort will
bring measurable and sustainable shifts to policing
practices here in the Region of Peel.
Supportive Housing in the Province
Peel Regional Police has partnered with Supportive
Housing in the Province to assist with short-term
crisis stabilization housing for persons in crisis within
the Region of Peel. This program provides short term
housing (up to 14 days) by offering crisis beds to
individuals dealing with a mental health or addiction
crisis. Supportive Housing in the Province is not a
shelter, rather an interim program that allows people to
stabilize and receive support and resources after their
interaction with police. This program can be used in
conjunction with a release from a criminal charge, but
cannot be used to replace a Mental Health Act, Section
17 apprehension.
2020 Funding Partnerships
1. Ministry of the Solicitor General 2. Canadian Mental Health Association Peel Branch 3. Chief Firearms Office for Ontario
4. Ontario Cannabis Legalization Implementation Fund 5. Other Grant Funding: International Data Corporation Canada Ltd
(IDC) ($0.15M), Technical Investigations Cooperative (TIC) ($0.1M), Technical Investigations Cooperative ($0.1M), Building
Local Internet Child Exploitation Unit Capacity in Ontario to Combat Child Sexual Exploitation Online ($0.06M), Ontario’s
Strategy to End Human Trafficking (0.05M), Guns and Gangs – G.R.I.T. – Gang Related Intervention Team ($0.05M), Project
Haven ($0.04M), Government of Canada – Federal Victim Fund Measures to Address Prostitution (Bill C-36) ($0.015M), Hate
Crimes and Extremism Investigative Team (HCEIT) ($0.01M), Tobacco Enforcement Grant ($0.003M). Totals may not add up
due to rounding.
2020 Annual Report - Our Work 39
$5.7M Community Safety and Policing
4
$9.2M Court Security/Prisoner Transportation
1
$0.06M RIDE
1
$0.3M
Crisis Outreach and
Support Team
2
$1M
Gang Response
Strategy
1
$0.3M Provincial
Strategy
1
To protect children
from sexual abuse and
exploitation on the internet
$ 17.9 Million
$0.07M Cannabis
5
$0.2M Firearms
3
$0.4M Guns and Gangs
- CCTV Cameras
1
$0.67M Other
Grant Funding
6
Building a better PRP one step at a time
Performance Indicators: Our Work
3.1 Collaboration, Partnerships and Shared Services
Co-lead the Community Safety and Well-Being System Leadership Table to
improve collaboration and information sharing with community partners, and
create opportunities for additional partnerships and shared services agreements.
3.1.1 Peel Regional Police Chief is co-chair of the Community Safety and Well-Being System
Leadership Table with the Commissioner of Health Services from the Region of Peel.
The Community and Safety Well-Being Plan was approved by Peel Regional Council in
October 2020.
3.1.2 Peel Regional Police currently has over 110 Memorandums of Understanding (MOUs) to
outline roles and responsibilities with other agencies.
3.1.3 A number of shared services and technologies projects exist, including:
• The Peel Regional Police Digital Evidence Management System solution is fully compatible
with the Provincial Digital Evidence Management Program which will enhance the ability
to securely capture, store, manage and share digital evidence, modernizing police and
court processes.
• Collaborating with the Region of Peel for procurement for the Human Resources
Management System and financial systems replacement.
• Partnering with York Regional Police to procure a mugshot identification software solution.
3.1.4 Completed nine Joint Force Operations to help combat criminal operations.
3.2 Diversity, Equity and Inclusivity In Our Workplace and Our
Community
Develop and implement initiatives to support diversity, equity and inclusion in
our workplace and in the community.
3.2.1 Continue to implement the recommendations outlined within the Canadian Centre for
Diversity and Inclusion Current State Inclusivity Assessment report, including undertaking a
Culture assessment to show our commitment to organizational culture, enhancing community
engagement and focusing on inclusion. A Diversity, Equity and Inclusion manager was hired to
lead us through the recommendations.
3.2.2 A Diversity, Equity and Inclusion Strategy was developed, with a mission to foster trust by
changing the culture of our police service, where leaders and all members are accountable
for promoting diversity and inclusion with the organization and the community. Organization,
Leadership and Employee commitment goals are being implemented.
3.2.3 In October 2020, Peel Regional Police, Peel Police Services Board and Ontario Human Rights
Commission signed an MOU committing to develop and implement legally binding remedies
to identify and eliminate potential systemic racism in policing, promote transparency and
accountability, and enhance Black, other racialized and visible minority and Indigenous
communities’ trust in policing throughout Peel Region.
40 PeelPolice.ca
2021 Budget
$462.5 Million
3.8
%
over 2020
27
Officers
14
Civilians
3.2.4 Embedded bias-free training into all recruit training and Leadership in Police
Organization training. All current employees are required to have completed Fair and
Impartial Policing Training and we will continue to provide this training to all new
employees.
3.3 Fiscal Responsibility and Sustainability
Conduct business practices ensuring fiscal responsibility and sustainability
for effective service delivery.
3.3.1 Renewed long-standing funding partnerships with all levels of government resulting in
Peel Regional Police receiving $17.9 million in funding to support community safety.
3.3.2 The 2021 Budget was approved by the Peel Police Services Board and Peel Regional
Council and includes approval for hiring an additional 27 officers and 14 civilian staff
in 2021.
3.3.3 The Ten-Year Capital Plan was developed and approved by the Peel Police Services
Board in November 2020.
3.4 Public Trust and Confidence Through
Accountability and Transparency
Implement accountability and transparency initiatives to foster public trust
and confidence.
3.4.1 As of December 31, 2020 there were 331 Directives to ensure compliance with the
Ontario Policing Standards and applicable legislation. Directives are reviewed on a
regular basis.
3.4.2 A Residential and Business Community Survey to measure community attitudes, trust
and confidence was completed early in 2020. Overall, most residents (74 per cent) and
business owners/managers (77 per cent) indicated that Peel Regional Police is doing a
good or excellent job. Eight in 10 residents, and close to seven in 10 business owners/
managers are satisfied or very satisfied with their personal safety from crime.
3.4.3 Continue to implement the principles of the Excellence, Innovation and Wellness
Standard and pursue the Order of Excellence Certification in 2022. Peel Regional
Police is also implementing Excellence Canada’s Healthy Workplace Standards and
accompanying strategic action plans to apply for Silver Level certification in 2022-2023.
3.4.4 Strategic Initiatives area will be leading a data governance committee responsible for
the development of an open data policy.
3.4.5 Commenced the implementation of the Body-Worn Camera Initiative. The technology
will support effective delivery of services and the Digital Evidence Management System
leading to a number of efficiencies including:
• Streamlined mechanisms to ensure timely, effective and secure data exchange of
court files and evidence by justice sector partners.
• Cost-effective approach to purchasing data storage and licensing rates.
3.4.6 Published seven Police Services Act decisions on our external website.
3.4.7 The Office of the Independent Police Review Director received 114 public complaints
about Peel Regional Police and concluded 118.
3.5 Service Excellence Through Innovation,
Technology and Risk Mitigation
Identify and implement innovative process, combining technology and risk
mitigation to ensure service excellence to the community and within the
organization.
3.5.1 Mitigated risk by investigating the seven Risk Reports submitted by Peel Regional
Police members.
3.5.2 An Innovation and Technology Strategy was created for implementing and supporting
technology which included:
• Creating a mobile focused roadmap, enhancing the use of mobile smartphone
technology.
• Acquisition of a business intelligence platform to provide the Real Time Operations
Centre (RTOC) and the Analytics Bureau with enhanced analytical capabilities to
support data-driven business decisions.
• Implementation of the RTOC to enhance public and officer safety.
3.5.3 Received recommendations from the Service Delivery Review, outlining initiatives
related to People, Organization, Process, Data and Technology, and Facilities, to guide
organizational change.
3.6 Sustainable Environmental Practices
Identify and engage in sustainable environmental practices.
3.6.1 Ordered 85 Ford Interceptor Hybrid Electric Vehicles in an effort to reduce our carbon
footprint and mitigate climate change impacts. It is estimated that each vehicle will
result in 11 tonnes of CO2 emissions avoided per year. Once fully deployed, the 85
Hybrid vehicles will result in 935 tonnes of CO2 emissions avoided per year.
3.6.2 Installing our first electric vehicle charging stations to encourage staff to drive
cleaner vehicles.
2020 Annual Report - Our Work 41
Criminal Offences
Number
Percent
Solved
Rate Per
100,000*
Number
Percent
Solved
Rate Per
100,000
Number
Rate Per
100,000 (%)
Crimes Against Persons 9,492 77.9 668.1 8,574 79.9 595.0 -918 -10.9
Homicide Occurrences 28 67.9 2.0 17 88.9 1.2 -11 -37.5
Homicide Victims 31 ~ ~ 18 ~ ~ -13 ~
Attempted Murder 31 71.0 2.2 26 100.0 1.8 -5 -17.3
Assaults (non-sexual) 5,156 86.5 362.9 4,683 88.3 325.0 -473 -10.5
Sexual Violations 1,016 70.2 71.5 913 72.7 63.4 -103 -11.4
Robberies 918 42.9 64.6 651 46.7 45.2 -267 -30.1
Threatening or Harassing Phone Calls 61 42.6 4.3 71 39.4 4.9 10 14.7
Criminal Harassment 300 83.7 21.1 278 89.6 19.3 -22 -8.6
Uttering Threats 1,678 78.3 118.1 1,584 75.9 109.9 -94 -6.9
Other Violent Violations 151 38.4 10.6 194 41.2 13.5 43 26.7
Crimes Against Property 26,412 29.8 1,859.1 23,325 25.7 1,618.6 -3,087 -12.9
Break and Enter 3,089 22.6 217.4 2,403 26.3 166.8 -686 -23.3
Theft Motor Vehicle 3,062 7.2 215.5 3,376 6.8 234.3 314 8.7
Theft Over and Under $5,000 13,746 28.8 967.6 11,352 20.5 787.8 -2,394 -18.6
From Motor Vehicle 4,354 4.9 306.5 4,411 3.4 306.1 57 -0.1
Shoplifting 4,836 63.1 340.4 3,519 46.8 244.2 -1,317 -28.3
Possession of Property Obtained by Crime 882 100.9 62.1 950 97.7 65.9 68 6.2
Frauds 2,319 35.2 163.2 1,918 36.9 133.1 -401 -18.5
Mischief 3,264 38.9 229.8 3,263 35.7 226.4 -1 -1.4
Arson 50 24.0 3.5 63 25.4 4.4 13 24.2
Drugs* 1,276 98.4 89.8 1,633 99.4 113.3 357 26.2
Trafficking/Production/Distribution** 314 94.6 22.1 413 100.0 28.7 99 29.7
Possession* * 962 99.6 67.7 1,220 99.2 84.7 258 25.0
Criminal Driving Offe nces 3,184 224.1 2,652 184.0 -532 -17.9
Impaired Driving (Alcohol/Drugs) 1,082 76.2 989 68.6 -93 -9.9
Fail/Refuse Breath/Blood Sample 112 7.9 103 7.1 -9 -9.3
Dangerous Operation 384 27.0 430 29.8 46 10.4
Other CC Traffic Offences 1,606 113.0 1,130 78.4 -476 -30.6
2019 2020 2019-2020 Variance
* Drugs include cannabis.
** 2019 restated.
42 PeelPolice.ca
Crimes Against Persons
11
%
Crimes Against Property
13
%
Drugs
26
%
Criminal Offences
Robberies Total
30
%
Robberies with Weapon
30
%
Robberies without Weapon
30
%
Robberies
Residence
33
%
Business
17
%
Break and Enters
By The Numbers
Variance is based on rate per 100,000.
2020 Traffic Fatalities
* 2019 restated.
** Youth charged total includes children.
Traffic Management
Number
Rate Per
100,000*
Number
Rate Per
100,000
Number
Rate Per
100,000 (%)
Motor Vehicle Collisions - Total 29,364 2,066.9 16,576 1,150.3 -12,788 -44.3
Reportable Collisions 15,673 1,103.2 9,476 657.6 -6,197 -40.4
Fatal Collisions 22 1.5 37 2.6 15 73.3
Personal Injury 1,888 132.9 1,189 82.5 -699 -37.9
Property Damage 13,763 968.8 8,250 572.5 -5,513 -40.9
Non-Reportable Collisions 13,691 963.7 7,100 492.7 -6,591 -48.9
Traffic Enforcement (Highway Traffic Act)
HTA Charges - Total 64,345 4,529.2 38,238 2,653.5 -26,107 -41.4
Careless Driving 1,693 119.2 1,072 74.4 -621 -37.6
Use Electronic Device 1,238 87.1 975 67.7 -263 -22.3
Disobey Traffic Light 2,065 145.4 1,232 85.5 -833 -41.2
Fail to Stop at Stop Sign 3,164 222.7 1,612 111.9 -1,552 -49.8
Invalid Permit 16,177 1,138.7 7,276 504.9 -8,901 -55.7
Seatbelt 790 55.6 425 29.5 -365 -46.9
Other HTA 18,695 1,315.9 12,311 854.3 -6,384 -35.1
Speeding 20,523 1,444.6 13,335 925.4 -7,188 -35.9
HTA Cautions - Total 8,474 596.5 6,615 459.0 -1,859 -23.1
RIDE Program
Vehicles Checked 28,931 2,036.4 24,334 1,688.6 -4,597 -17.1
WARN Range Suspensions 198 13.9 89 6.2 -109 -55.7
Impaired Driving Charges 52 3.7 33 2.3 -19 -37.4
Excess Blood Alc ohol Charges 128 9.0 83 5.8 -45 -36.1
Organizational
Number Number %
Public Complaints
Complaints Received 16 16.3
Complaints Concluded 20 20.4
Firearms Seized 62 14.2
Ba il Hearings* -4,201 -36.2
Persons Charged
Adult
Youth Total Adult Youth Tota l
Persons Charged - Total**
13,567 1,287 14,854 12,394 694 13,088
Crimes Against Persons
4,516 697 5,213 4,270 372 4,642
Crimes Against Property
4,279 378 4,657 3,469 195 3,664
Criminal Driving Offences
1,274 24 1,298 1,230 11 1,241
Drugs 899 10 909 1,086 15 1,101
Number
2019 2020
98
114
98
118
498
7,410
11,611
436
2019 2020 2019 - 2020 Variance
2019 2020 2019 - 2020 Variance
Regulated Interactions
Collection of Identifying Information Ontario
Regulation 58/16.
• No attempted collections which information was
not collected.
• No individuals from whom identifying information
was collected.***
• Restricted data was accessed four times in relation
to Freedom of Information requests.
*** Detailed information available in a report
to the Police Services Board March 26, 2021.
2020 Annual Report - By The Numbers 43
HY 401
HY 407
HY 410
MAVIS
HY 403
BOVAIRD
DUNDAS
TOMKEN
TORBRAM
WILLIAMS
KENNEDY
DERRY
TENTH
BRAMALEA
GOREWAY
HERITAGE
MAYFIELD
MISSISSAUGA
BRITANNIA
THE GORE
MCVEAN
WANLESS
AIRPORT
STEELES
CAWTHRA
CHINGUACOUSY
BLOOR
REGIONAL
RD
50
CLARKWAY
BURNHAMTHORPE
COUNTRYSIDE
COURTNEYPARK
CREDITVIEW
INDIAN
QUEEN
CONVAIR
NINTH
ERIN MILLS
QUEEN ELIZABETH
HY 427
MCLAUGHLIN
WINSTON CHURCHILL
TERRY FOX
COLERAINE
EMBLETON
SOUTH SERVICE
DIXIE
SOUTHDOWN
FINCH
HY
409
EBENEZER
LAKESHORE
HURONTARIO
CONSERVATION
QUEENSWAY
BRITANNIA
HURONTARIO
NINTH
HURONTARIO
MISSISSAUGA
WINSTON
CHURCHILL
HY 403
QUEEN
HY 401
HY 403
CREDIT
VIEW
MCLAUGHLIN
COUNTRYSIDE
CREDITVIEW
HY 407
Airport Division
22 Division
21Division
11Division
12 Division
Fatal Collisions
73
%
Victims of Fatal Collisions
88
%
Five-Year Demographic Growth
Five-Year Summary 2016 2017 2018 2019 2020
Demographics
Policing Population* 1,359,530 1,379,910 1,400,290 1,420,672 1,441,052
Young Persons (12 to 17 years-old)* 104,706 104,552 104,398 104,244 104,090
Number of Households 406,000 412,000 418,000 424,000 431,000
Number of Registered Vehicles** 1,067,523 1,096,645 1,117,688 1,147,418 1,116,892
Complement: Authorized
Police 2,015 2,036 2,073 2,128 2,163
Civilians 840 847 874 896 914
Cadets 30 30 30 30 30
Tota l 2,885 2,913 2,977 3,054 3,107
Workload
Calls to 9-1-1 319,387 365,368 430,111 464,632 446,931
Calls Received to Communications 596,468 639,085 709,534 745,927 700,602
Citizen-Initiated Events*** 225,076 230,605 236,288 259,895 226,333
Immediate Response Events*** 61,053 67,012 73,586 76,856 66,898
Occurrences*** 95,825 100,225 105,513 103,317 79,136
Fleet
Police Fleet (Vehicles, Bicycles, Trailers) 796 789 826 873 915
Kilometres Travelled 15,325,011 15,178,015 15,362,955 15,088,170 15,763,783
Budget
Net Budget $372,823,580 $384,788,000 $401,510,000 $423,070,000 $445,780,000
Ca nadian Criminal Code Violations
Tota l 38,154 40,382 43,378 41,268 36,629
Rate Per 100,000 Population* 2,806.4 2,926.4 3,097.8 2,904.8 2,541.8
Percent (%) Solved 51.4 49.2 47.4 49.3 47.2
Crimes Against Person Violations
Tota l 7,591 8,112 9,333 9,492 8,574
Rate Per 100,000 Population* 558.4 587.9 666.5 668.1 595.0
Percent (%) Solved 78.1 75.4 76.4 77.9 79.9
Crimes Against Property Violations
Tota l 24,374 25,998 28,039 26,412 23,325
Rate Per 100,000 Population* 1,792.8 1,884.0 2,002.4 1,859.1 1,618.6
Percent (%) Solved 31.8 30.2 27.7 29.8 25.7
Drug Viola tions
Tota l 3,086 2,631 2,098 1,276 1,633
Rate Per 100,000 Population* 227.0 190.7 149.8 89.8 113.3
Percent (%) Solved 99.3 99.4 99.5 98.4 99.4
* Restated.
** Source: 2016 - 2020 Ontario Ministry of Transportation.
*** Event data is from the computer aided dispatch system.
2020 crime statistics are based on a download of data from the Records Management System the second week of January 2021. Statistics here are a “snapshot” in time
and can change for various reasons (i.e. incidents being reclassified, later reporting of incidents). The system is continuously being updated and as a result, some changes
to statistics published in previous statistical reports may occur. It should be noted that statistics provided in this report may differ from those used by Statistics Canada and
other police agencies who may only count the most serious violation in a criminal incident. Caution should be taken when making comparison of data.
44 PeelPolice.ca
Weighted Clearance Rate
Source: Statistics Canada, Police Resources in Canada 2019.
Canadian Centre for Justice Statistics. 2020 data not available,
previous years have been updated.
2015 2016 2017 2018 2019
Peel
Ontario
Canada
Violent Crime Severity Index
Source: Statistics Canada, Police Resources in Canada 2019.
Canadian Centre for Justice Statistics. 2020 data not available,
previous years have been updated.
2015 2016 2017 2018 2019
Peel
Ontario
Canada
Registered Vehicles +49,369
5
%
Households +25,000
6
%
Policing Population +81,522
6
%
43.1
42.7
39.4
75.3
76.9
81.3
82.4
89.7
74.9
64.3
73.4
69.5
69.8
56.0
64.6
52.1
60.0
48.5
41.2
42.6
39.6
42.6
42.2
44.8
39.9
36.7
40.7
38.4
42.4
39.9
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