U.S. Immigration and Customs Enforcement (ICE)
By phone or mail: ICE Enforcement and Removal Operations (ERO) field offices are located around the
country and each office has a distinct area of responsibility. The webpage www.ice.gov/contact/ero/
provides the address and phone number for each ERO field office.
By phone or mail: ICE Homeland Security Investigations (HSI) field offices are located around the country.
The webpage www.ice.gov/contact/inv/ provides the address, phone number, and fax number for the
principal HSI field offices.
Transportation Security Administration (TSA)
In person: Some airports are staffed with a local TSA Customer Service Manager who is available to address
travelers’ concerns. To contact this representative if you have concerns about your TSA inspection,
travelers may ask any TSA officer at the airport. In addition, a traveler who needs assistance or is
concerned about his or her screening can ask a TSA checkpoint officer or supervisor for a TSA Passenger
Support Specialist (PSS). The PSS program ensures that TSA personnel are available to provide additional
support and information to travelers at TSA checkpoints.
By phone, email or online: Travelers may contact the TSA Contact Center for answers related to questions about
TSA programs and policies. Complaints, compliments, requests for information and suggestions are
recorded and directed as appropriate within TSA headquarters. The TSA Contact Center can be reached by
telephone or email. More information can be found at www.tsa.gov/contact-us.
Travelers may also contact TSA by postal mail.
Mail: Transportation Security Administration
601 South 12
th
Street, TSA-1
Arlington, VA 20598
Claims for lost, missing or damaged items: If travelers’ property is damaged or misplaced during the TSA
screening process, travelers may file a claim with TSA Claims Management Branch. The TSA Claims
Management Branch will attempt to resolve your claim as quickly as possible (often within 60 days);
however, they may require up to six months to fully investigate your claim before they can make a
recommendation to approve, deny, or offer a settlement. Critical life-supporting medications and
property will be expedited through the claims process. More information on Claims Management can be
found at www.tsa.gov/traveler-information/claims-management-branch and the Claims Management
U.S. Citizenship and Immigration Services (USCIS)
By phone: To receive nationwide assistance for immigration services and benefits offered by USCIS, call the
National Customer Service Center (NCSC) at 1-800-375-5283 if you are within the U.S., including Puerto
Rico, Guam, and the U.S. Virgin Islands. The TTY number is 1-800-767-1833.
By mail:
o U.S. Citizenship and Immigration Services
Customer Service Directorate
Attn: Customer Assistance Office
111 Massachusetts Avenue, NW, Suite 600, MS 2260
Washington, DC 20529-2260