UNEMPLOYMENT INFORMATION
Visit the New York State Department of Labor website:
www.labor.ny.gov.
CONTACT TELEPHONE CLAIMS
CENTER (TCC) STAFF
Call Toll-free: 888-209-8124
Video Relay Service users: If you use a Video Relay System
or another type of relay service, contact your relay operator
and ask the relay operator to call 888-783-1370.
Operators answer from 8:00 am to 5:00 pm, Monday
through Friday. The Telephone Claims Center is less busy
on Thursday and Friday afternoons. During heavy call
days, such as after a Monday holiday, callers may hear a
message that says: “All representatives are busy with other
callers. You must call back to speak with a representative
regarding your claim.”
Write to:
New York State Department of Labor
P.O. Box 15130, Albany, NY 12212-5130
Make a copy of anything you send us and keep it for
your records.
Fax to: 518-457-9378
Be sure to write your Social Security number on the top right-
hand corner on each page. Save your fax confirmation
sheet, as proof. We do not confirm the receipt of a fax or
written correspondence.
Send a secure message: Sign in to your NY.GOV account
at: www.labor.ny.gov/signin. Click on the envelope icon in
the upper right of the My Online Services page.
CLAIM WEEKLY BENEFITS OR GET BENEFIT
PAYMENT INFORMATION
For faster service, visit: www.labor.ny.gov/signin
Call Tel-Service Toll Free: 888-581-5812
If you are deaf or hard of hearing and use a TTY/TDD, you
may contact the Telephone Claims Center by calling a
relay operator at 800-662-1220. Ask the operator to call
888-783-1370.
Video Relay Users: If you use a Video Relay System or
another type of relay service, contact your relay operator
and ask the relay operator to call 888-783-1370.
You may claim your weekly benefits: Monday through Friday
from 7:30 am until midnight and from 12:01 am on Saturday
until midnight on Sunday.
You must claim benefits each week that you are unemployed
and looking for work, including while you are waiting for
your benefits to begin. The process of claiming weekly
Unemployment Insurance benefits is also called certifying
for benefits. Most people do this on Sunday for the week
ending that day. A week, for the purposes of Unemployment
Insurance, runs from Monday through Sunday.
REPORT SUSPECTED UNEMPLOYMENT
INSURANCE FRAUD
Call: Fraud Hotline at 888-598-2077. You need not give
your name.
DEBIT CARD QUESTIONS
Call: KeyBank Customer Service at 866-295-2955
FOR INFORMATION ON TRADE ADJUSTMENT
ASSISTANCE AND THE SELF-EMPLOYMENT
ASSISTANCE PROGRAM
Call: Special Programs Unit at 518-485-1597
Write: New York State Department of Labor
Special Programs Unit
Building 12, Room 222
State Oce Building Campus
Albany, NY 12240
UNEMPLOYMENT INSURANCE
Contact Information for Customers
The New York State Department of Labor is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.P813 (8/21)
TO REQUEST A HEARING BEFORE AN
ADMINISTRATIVE LAW JUDGE
You must request a hearing within 30 days of the
determination.
Email: Send a secure message with your NY.GOV ID
Write: Print the Claimant Request for Hearing form (LO 435)
from our website at www.labor.ny.gov/formsdocs/ui/
claimant-forms-and-publications.shtm.
Complete and sign the form and mail it to:
New York State Department of Labor
P.O. Box 15131
Albany, NY 12212-5131
Include your Social Security number in communications to us.
To call Hearing Section oces:
• Brooklyn: 718-613-3500
• Bualo: 716-851-2711
• Garden City: 516-228-3908
• Hauppauge: 631-952-6504
• Manhattan: 212-238-2420
• Rochester: 585-258-4540
• Syracuse: 315-479-3380
• Troy: 518-402-0210
• White Plains: 914-997-9550
To call the Appeal Section oce:
• Troy: 518-402-0205
To call the Executive oces:
• Brooklyn: 718-613-3505 or 718-613-3495
• Troy: 518-402-0191
To learn more about hearings and appeals,
visit: www.uiappeals.ny.gov
FOR INFORMATION OF APPROVALS OF
TRAINING UNDER SECTION 599
Call: DEWS 599 Central Review Unit at 518-402-0189
Write: New York State Department of Labor
DEWS 599 Central Review Unit
Building 12, Room 426
State Oce Building Campus
Albany, NY 12240
TO REQUEST A PAYMENT PLAN FOR MONEY
OWED TO THE DEPARTMENT
Call: Collections Unit at 800-533-6600
Write: New York State Department of Labor
Unemployment Insurance Division
P.O. Box 611
Albany, NY 12240
Include your full name and the last four digits of your Social
Security number on your request.
All other inquiries call: 888-469-7365